Resource Library

Every manager wants to get the most out of every employee and maximize team cohesion and efficiency. Making your team members feel as if they are being heard, understood, and acknowledged is critical to any management strategy. Actively listening to team members’ thoughts, ideas, and challenges drives employee engagement and satisfaction, which drives better results. View the slide deck>>

A quick 30 minute introduction to Business Analysis for those who are considering the field. This webinar looks at why the BA is essential to the business, what BAs do, and certification paths for Business Analysts. View the slide deck>

In this one-hour webinar, AWS consultant and instructor Ryan Dymek, will discuss how to optimize your AWS architecture design.

The idea of building and running applications without thinking about the servers (AKA serverless computing) is a developers dream come true.  Watch expert Rich Morrow to understand: The benefits of using serverless computing Different architectures that use serverless computing How AWS services, like Lambda, S3, API Gateway and DynamoDB work together to enable faster and more flexible application deployment and management. This video also features a live demo: Building a web app with only serverless components.

Making strides as a top contending cloud provider is Google Cloud Platform (GCP). In the growing cloud market, it’s important for organizations to understand the core products and services, how GCP can be utilized and see it in action.

The profusion of email we receive every day is often blamed as our biggest productivity thief. Learn how Microsoft Outlook can help you manage not only your inbox, but your entire day. Watch this webinar and learn: Automating tasks Creating rules to manage your inbox Conditional Formatting Other tips and tricks to help you take control of your day Stop letting email manage your day and learn to take control with Microsoft Outlook. Take your first step and watch this webinar today! Outlook Training to Grow your Skills View our complete curriculum of 1-day hands-on Outlook courses on versions 2010, 2013 and 2016. Learn to benefit from all that Outlook can offer with our introductory and advanced level courses.

Surprises can be a lot of fun, unless it happens in the middle of your cloud migration project. While moving to the cloud is no trivial matter, it doesn’t have to be stressful or surprising. Many steps and techniques are often overlooked or forgotten. Watch this 60-minute webinar delivered by cloud expert, course author and instructor, Brian Eiler. You’ll gain a better understanding of the scope involved for migrating workloads, plus tips and techniques that will enable your organization to get started in cloud computing without all the surprises. What will you learn? Key concepts related to cloud workloads, from planning and human elements to connectivity, security and data transfer. Different design aspects that should be considered when planning a workload migration to the cloud. How these factors impact the workload migration process. Recommended Courses: Cloud Workload Planning Understanding the Cloud Business Application & Vendor Landscape

You’ll be hearing a lot about AWS in Canada in 2017 as Canadian organizations are evaluating their options for moving to the cloud. Now is the time to get up to speed and find out what you and your organization need to know.

Leadership is evolving beyond traditional leadership skills, and it has never been so important. In an era of constant change, digital disruption, increased employee expectations and rising business complexity, today’s leaders require more than the fundamentals.  In years past, leadership development focused on helping leaders set performance expectations, communicate effectively, provide feedback, coach and motivate their employees. While these skills remain important, they are no longer sufficient to meet the business requirements of the 21st century. Leaders now require skills and competencies to ensure that they also build highly productive teams, accelerate organizational results and transform customer experiences in a fast-paced, highly competitive and global working environment. In this hour-long webinar, leadership consultant Kim Caughlin will reveal and discuss the new high-demand skills and competencies required to lead effectively in the 21st century. 

The Toronto Chapter of the Association of Change Management Professionals (ACMP), in partnership with Global Knowledge, welcomes Kelly Norgate to share information about her success in leading change with powerful change communication strategies. In this hour-long webinar, Norgate will examine the link between creative change communication solutions and great corporate culture. You will learn practical change communications strategies and tactics that generate the energy and commitment required to get employees on board with transformational change. Take your next change communication plan from good – to great.

Cloud can be described as the ability for users to provision new environments and/or services in a self-service fashion backed by automation. z Systems use technologies that best allow us to apply the strengths of our platform to cloud methodologies while complying with industry standards and preserving the security and manageability of our platform. This enables us to use the strengths of z Systems scalable multitenant architecture for on-premise cloud deployments. z Systems can also expose valuable enterprise services in a secure manner that feels native to mobile and Web application developers, enabling organizations to use enterprise services on z Systems with a frictionless experience for distributed developers.

If you're responsible for creating marketing content and the demand for fresh content is stressing you out, help has arrived. In this hour-long webinar, award-winning content creator Gail Mercer-MacKay will show you how to easily create new content that will attract prospects even if you're short on time and budget. You will learn how basic building blocks, such as blogs, social media and newsletters, support each other and can be reused multiple times. By producing fresh content, leveraging the content of others and broadcasting through various mechanisms to drive awareness, followers, likes and leads, you can obtain your desired results by investing only seven to 10 hours a month.

Do you want to take your Power System to higher levels of cloud functionality but don't know what's available? Join us for this free webinar, presented by IBM and sponsored by Global Knowledge, to hear senior power cloud consultants Vess Natchev and Kyle Wurgler share an exciting new cloud solution for Power Systems. In this interactive webinar, you'll gain insight on the details and features of the new cloud solution from IBM and VMware.

In this hour-long webinar, Global Knowledge course director Brian Egler will examine key new features of Microsoft SQL Server 2016 that demonstrate how it provides automatic end-to-end security, seamless generation of business analytics and elastic integration of data in the cloud.

The four-part Cloud TechTalks series shares practical insights and best practices for using the cloud. With exponential growth and unparalleled demand, there are few areas with greater opportunity than storage in the cloud. Join us for this complimentary, hour-long webinar to hear Susan Schreitmueller, IBM distinguished engineer and senior cloud advisor, share IBM's cloud storage solutions. Along with exploring trends and directions around IBM's roadmap for storage in the cloud, Schreitmueller will review Cloud Managed Services and SoftLayer options, as well as software-defined storage and IBM's suite of products.

Every business needs to have a consultative approach that increases organizational buy-in, enhances client relationships and improves customer service. Applying consulting skills can mean greater success for individuals and organizations alike. In this one-hour webinar, Michelle Moore will provide an overview of the Consulting Skills Lifecycle and present practical ideas from our McMaster Certified Consulting Skills Program. You'll learn how to engage your clients, gather and analyze information, present findings and recommendations, plan and implement recommendations and conclude the engagement and evaluate results.

In this world of volatility and complexity, it seems that the only certainty is the unstoppable advancement of technology. As people and organizations look to improve productivity, innovate their business models and processes, and differentiate their client and employee experiences, they need to be prepared to work in new and different ways. The challenge is that recent data reveals that Canada is falling behind the rest of the world in innovation, especially regarding new and disruptive technologies that promise to significantly impact every industry and organizations of all types and sizes. In this 60-minute webinar, we will explore the concept of digital disruption and provide information about how to future-proof yourself and your organization to succeed in this new world.

PowerVC is a cloud tool based on OpenStack technology used to manage your virtualized environment running on your Power System. It automates rapid provisioning/deprovisioning and provides simple ongoing management of LPARs on Power Systems. Join us for this free, interactive webinar to hear senior power cloud consultants Vess Natchev and Kyle Wurgler from IBM System Lab Services.

Change managers and project managers come at the same goal of maximizing ROI for their organizations, but from different perspectives and approaches and with different skill sets. While project managers are responsible for achieving specific objectives on time and on budget, the change manager's role is broader. Change managers apply a structured approach to helping individuals, teams and organizations negotiate relentless change. A project manager turns ideas into reality. Increasingly, project managers are required to take on the role of change manager as well. Business today can't afford to carry out tasks without considering the larger picture. Today, integration is unavoidable - and expected. In this hour-long interactive session, we'll discuss the similarities and differences between project management and change management. We'll also identify the occasions when both a project manager and a change manager might be needed.

Change is no longer an isolated event. In the digital world, professional and personal change is constant. It is the new normal. Today's leaders and teams are asked to handle relentless upheavals, while still being expected to deliver on their short-term goals. To succeed, they must toggle between the often-conflicting priorities of today's profits and tomorrow's growth. Organizational change management has been documented and many approaches exist; the same can be said for personal change. But rarely have organizations holistically thought about how these two drivers of positive change can collectively enable ongoing success. Join Jocelyn Bérard, Global Knowledge Vice President, International Leadership and Business Solutions, and Phil Buckley, Managing Director at Change with Confidence, for this informative hour-long webinar to learn a powerful and practical framework to help you manage organizational and personal change.

Technology in the digital age is disrupting everything in our lives and our workplace -- and it's impacting all aspects of the "People, Process and Technology" paradigm. Changes for IT professionals, project managers and business analysts are profound and are happening at lightning speed - faster than we've ever seen before. Individuals and organizations must keep pace or get left behind. Never fear. Along with the danger of quickly finding yourself on the sidelines are opportunities for tremendous career growth. Join us for this one-hour session on career management in the digital age. You will learn about the forces that are impacting business, how skills are evolving, which new skills will emerge and what you can do to adapt and succeed in the digital age.

You will learn how many organizations approach change management as compared to how best practices dictate that change management should work. Global Knowledge instructor and ITIL Expert Michael Scarborough will fill you in on the purpose of change management and the difference between change management and change tickets. He will provide a high-level guide for establishing a change management process that uses real-world examples as its basis.

Communication in our work and personal life has been dramatically transformed, not only by technology, but also by new practices and habits. At the same time, numerous studies show that communication is one of the top critical skills required to be successful. In fact, because of the way organizations and jobs are evolving, the importance of communication keeps increasing for professionals and leaders. This hour-long complimentary webinar is not about how to maximize your LinkedIn contacts or attract more Twitter followers. Jocelyn Bérard is a psychologist specializing in human performance and will share innovative ways to influence others through communication. He will also help you raise your knowledge and awareness about your personality traits and personal characteristics, how they impact communication and how to use them effectively.The digital age is here and you can't control it. But you can certainly improve and better use the human side of your communication.

Today's organizations must integrate and align people, processes, structures, culture and strategy to successfully transition individuals and/or groups from a current state to a future state to achieve their desired business outcomes and objectives. It is how we define change management today, which directly affects everyone from the entry-level employee to senior management. Everyone must learn how to make organizational changes, where managers are charged with the additional responsibility of making these changes happen in and through the different levels of strategic execution. This one-hour webinar focuses on change management in the areas of organizational development and human resource management combined with standardized portfolio, program, and project management practices (i.e., A Guide to the Project Management Body of Knowledge-Fifth Edition (PMBOK® Guide)).

This power session is an introduction to Managing Stakeholder relations. It offers new ways of managing and dealing with projects, which focus more on communications, understanding stakeholders' needs and managing their expectations, as well as learning about organizational politics and culture, and performing value-add activities. It provides a practical approach to managing issues that matter most for project success - communication, stakeholder expectations, risk, change and quality; so that the scope, schedule and cost end up on target, achieving the desired outcomes for the organization.

With the onset of the Digital Age, IT professionals today are hit with a tsunami of changes! "By 2018, adoption of mobile, social, cloud, analytics will redefine 90% of IT roles" according to IDC 2014 Predictions: CIO Agenda. Large organizations are eliminating silos. Small and medium organizations are outsourcing technology services. Digital natives have entered the workforce. New roles will emerge as new ways of doing business are introduced and as old technology fades away. Today's IT professionals must adapt, and a new set of skills is in order. Join Pranav Shah, Manager of Information Technology and Security at Sony Canada, and Pam Maguire, Business Development Manager, Global Knowledge, for a 60 minute webinar on how to future-proof your IT career in the Digital Age. You will learn about how IT roles are changing, what organizations are looking for, and what you can do now to be ready.

Join Microsoft SQL Server expert Brian Egler for an hour-long webinar covering the key features and updates in the upcoming release of Microsoft SQL Server 2014! You will get a thorough review, along with demonstrations, of how SQL Server 2014 provides substantial improvements in performance, manageability, and availability that will make your job easier.

Amazon Web Services: An OverviewThere's a really good chance that Amazon Web Services (AWS) has more than a few products to help you work faster, smarter, and more cost effectively. After all, the depth and breadth of AWS is significant, comprising more than 30 services in dozens of data centers located in nine regions across the globe. They offer computing, storage, networking, deployment, management, and a host of supporting services, such as queues and email services. Getting a clear understanding of what AWS is and how it can help your business can be challenging. Never fear. In this hour-long webinar, Global Knowledge instructor and cloud and big data analyst Rich Morrow will help. He'll give an overview of AWS and its many benefits.

In this seminar, discover how OpenStack can simplify your cloud infrastructure management. Experts from Red Hat, the leading contributor to the OpenStack project, will fill you in on how organizations have solved problems and increased business value with open-source cloud technology. They will also give you a peek into the future of Red Hat OpenStack and reveal how Red Hat training and certification can ensure the success of your cloud deployment.

A shift is occurring in the way we view leadership today. If you want to get things done, you need influence, not authority. This means that IT Professionals, Project Managers, Business Analysts, business-line Managers and individual contributors must focus on demonstrating personal leadership. Getting results through others by building relationships and using influence skills rather than relying on positional power is key.

Your Microsoft SQL Server database often contains the most valuable information in your organization. Get tips for securing it properly and effectively in this free, information-packed webinar with Microsoft SQL Server expert Gidget Pryor. In just an hour, Gidget will demonstrate the layered security approach used by SQL Server. She will step you through the process and best practices of setting up logins, users, roles, schemas, and permissions, and she will review the security model changes that have taken place from SQL Server 2005 through SQL Server 2012. She will also review SQL Server 2012 training and certifications.

Business is changing rapidly and Information Technology is at the centre of the trends: mobile, social, cloud and big data,. Forward thinking IT functions must develop and manage the skills of their most critical asset-- their employees. Effective professional development can guard against the pace of change, leading IT units to re-define job roles to include both technical and non-technical competencies and to establish business processes to help their staff develop and maintain these skills. This session will present the components of a holistic process to support learning and development in any IT organization.

How can leaders and Human Resources professionals use effective, simple and research-based talent management practices to contribute to their organization's success? Too many leadership development theories provide complex and confusing answers. Join Jocelyn Bérard as he shares the core practices introduced in his new book, Accelerating Leadership Development, which reflects his extensive research and years of experience in making leadership development uncomplicated and practical.

Business complexity, technology innovation and a new understanding of how we learn at work are causing the learning profession to re-think how they develop and sustain human performance and behaviour change. As a result new methods and approaches are emerging that promise to change the landscape of learning and development meeting in the coming years. This session will provide an opportunity to learn about the following trends and their application.

Self-awareness is a very powerful tool for leaders in every type of business or organization. The more leaders can maximize their self awareness the greater the impact on business performance, employee engagement and leadership and development initiatives. Self-awareness is the central component of personal development and emotional intelligence. For most leaders today it is still underdeveloped and frequently underemployed. Better understanding of this important leadership trait is critical for leadership and organizational success.

In this informative, hour-long webinar, Global Knowledge instructor Debbie Dahlin will explore an abundance of important cloud computing security issues. She will help you gain insight into the key cloud security issues of maintaining the confidentiality, integrity, and availability of corporate information and applications.

The flexibility, reduced cost, and mobility of cloud computing have made the concept a hot topic. Before implementing this method of computing, however, it is important to consider the security of the "cloud." During this webinar, we will help you understand some of the risks and benefits of cloud computing so you can decide if it is the right solution for you.