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Frequently Asked Questions (FAQ)

We’ve put together commonly asked questions to give you more information on Global Knowledge services, training courses and login information. Browse through these FAQs to find your answers.

 


Global Knowledge Answers

What is Global Knowledge?

Global Knowledge is the worldwide leader in IT and professional training.

We offer a wide portfolio of training courses, dedicated training facilities, multiple delivery formats and a geographical reach that is unique in the industry.

What training options are available for Global Knowledge courses?

Our portfolio covers an extensive range of IT and professional skills training for in-person classroom training, online training through virtual classrooms, blended learning, on-demand training and through a worldwide partner network. View our course catalog for a full list of our available training courses.

Choose from our convenient delivery formats to receive the training you and your team need—where, when and how you want it. Find out more about our delivery formats.

How do I find a Global Knowledge training location?

View a full list of classroom training locations. Receive industry-leading, live classroom instruction without having to travel—unless you want to—because we have partnerships with learning centers across the United States.

Where do I find a course schedule?

You can search for course training schedules by delivery format, training locations, and Guaranteed to Run.

View by Delivery format:

View our training locations here, or check out our Guaranteed to Run schedule.

Does Global Knowledge offer training subscriptions?

Yes, we offer on-demand IT training subscription packages from leading technology providers such as Cisco, Microsoft, Red Hat, and VMware. Find out more.

 


MyGK Account Answers

How do I access my Global Knowledge course?

To access your course, log in to your MyGK account and click the Learning tile.

If you're not seeing your course, refer to your confirmation email from ConfirmAdmin.NAm@globalknowledge.com for more information. The “Additional Information” section at the bottom may contain additional instructions.

How do I access a live class recording in MyGK?

Select the Virtual Classroom Live course you are enrolled in; your class recording will be available in your My GK account inside the learning tile on the "Instant Course Replay" tile, by the end of the day. You may need to zoom out on your browser to see the arrow to advance to the next page and view the tile.

You can also visit our Virtual Classroom Live FAQ page for more information on these courses.

Partner-delivered courses are not recorded.

Can I access MyGK courses on a mobile device?

Your Global Knowledge MyGK account is available and works on all devices and most modern browsers—desktop, tablet or mobile.

If you are taking a virtual class, download and install the Zoom Mobile app. Once the app is installed on your Apple iOS or Android device, call Global Knowledge technical support at 1-866-825-8555 to verify your enrollment and to provide a Meeting ID. You will use this mobile attendee URL to access your class from any of your mobile devices throughout the week.

Important: Using a mobile device should be an exception, as many Global Knowledge courses require a Windows PC to access the remote lab environment at various times during the week.

What’s the dial-in number for the course?

To join a virtual class delivered in MyGK, log in to your MyGK account and click the Learning tile. Click the Virtual Classroom Live tile to launch the virtual classroom, powered by Zoom. Once you are in the virtual classroom, you will be prompted to connect to the room audio using either computer audio (computer speakers and microphone) or a telephone.

Visit our Virtual Classroom Live FAQ page for more information.

If your course is delivered by a partner, contact their customer support for more information.

How do I receive my course certificate?

To access your course completion certificate, log in to your MyGK account and click the Course History tile. It may take up to 72 hours after course completion for the certificate to post.

If your course is not listed in your Course History tile, a partner may have emailed your completion certificate directly.

How do I download my receipt for the course?

To access your receipts, log in to your MyGK account and click the Course History tile.

Can’t log in to the website or MyGK?

Your globalknowledge.com website login credentials are likely different from your MyGK.globalknowledge.com credentials.

Here’s the difference between a GlobalKnowledge.com account and a MyGK globalknowledge.com account:

 


 

Other Product Focused FAQ's

Why ITIL 4 FAQ
CompTIA Certification Renewal Policy FAQ
Red Hat Individual Exam Sessions FAQ

 


Didn’t find the answer you’re looking for? Visit our contact us page.