Technical Support Questions
Global Knowledge Answers
What is Global Knowledge?
We are the worldwide leader in IT and professional training. We offer a wide portfolio of courses, dedicated facilities, multiple delivery formats and a geographical reach that is unique in the industry.
What training options are available?
Our portfolio covers an extensive range of IT and professional skills training, delivered in classrooms, online, and through a worldwide partner network. View our course catalog for a full list of our available training courses.
How do I find a training location?
View a full list of classroom training locations. Receive industry-leading, face-to-face classroom instruction without having to travel too far—unless you want to—because we have partnerships with learning centers across the United States.
Where do I find a course schedule?
We have several options available including view schedule by delivery format, training locations, and Guaranteed to Run.
Does Global Knowledge offer training subscriptions?
Yes, we offer IT training subscriptions in an on-demand format. We offer subscriptions from leading technology providers like Cisco, Microsoft, Red Hat and VMware. Find out more.
Technical Support Answers
How do I access my course?
To access your course, log in to your MyGK account and click the Learning tile.
If you're not seeing your course, refer to your confirmation email from ConfirmAdmin.NAm@globalknowledge.com for more information. The Additional Information section at the bottom may contain instructions.
You should not use Safari to access your course due to cache issues.
How do I access a class recording?
For Virtual Classroom Live courses delivered in MyGK, your class recording will be available in your account, inside the learning tile on the Instant Course Reply tile, by the end of the day. You may need to zoom out on your browser to see the arrow to advance to the next page and view the tile.
You can also visit our Virtual Classroom Live FAQ page for more information on these courses.
Partner-delivered courses are not recorded.
How can I access the course on a mobile device?
Your Global Knowledge MyGK account is available and works on all devices and most modern browsers—desktop, tablet or mobile.
You should not use Safari due to cache issues.
No download is required!
What’s the dial-in number for the course?
To join a virtual class delivered in MyGK, log in to your MyGK account and click the Learning tile. When you join your virtual course, you must join the audio wizard—even if you plan to dial in. This then provides you the option for a dial-in phone number. See our step-by-step guide for connecting here.
Visit our Virtual Classroom Live FAQ page for more information.
If your course is delivered by a partner, contact their customer support for more information.
How do I receive my course certificate?
To access your course completion certificate, log in to your MyGK account and click the Course History tile. It may take up to 72 hours after course completion for the certificate to post.
If your course is not listed in your Course History tile, a partner may have emailed your completion certificate directly.
How do I download my receipt for the course?
To access your receipts, log in to your MyGK account and click the Course History tile.
Can’t log in to the website or MyGK?
Your globalknowledge.com website login credentials are likely different from your MyGK.globalknowledge.com credentials.
- Globalknowledge.com allows you to purchase courses online.
- Reset your password here or if you have your credentials, sign in here. Note, an account is not necessary to purchase courses. If you do not have an account and attempt a reset, no email will be sent so please create an account.
- MyGK.globalknowledge.com provides access to your purchased items. Reset your password here.
OTHER PRODUCT FOCUSED FAQ'S
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