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Align IT Service with the unique needs of your business

IT service management (ITSM) gives your organization the integrated, process-based best practices necessary to respond to rapid change, maximize resources and solve customer needs. Our ITSM portfolio includes ITIL®, COBIT, Knowledge Center Support (KCS) and Kepner-Tregoe courses to help you optimize IT assets, strategies, resources and continual improvement processes across your organization.