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Case Studies

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35 Results Found

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Your Cloud Success Requires New IT Roles

Decision Brief | April 23, 2013

IT leaders often make the mistake of assuming cloud is just another technology to implement, but cloud is a service model, not a technology.

Worldwide Training Enables Credit Company's Conversion to Cloud

Case Study | Jan. 20, 2015

Identified foundational skill gaps as training enables a company's conversion to Cloud. Needs Analysis case study by Global Knoweldge.

Why You Need to Treat Cloud Computing as a New Business Model

Decision Brief | April 23, 2013

Cloud isn’t a technology — it’s a new business model powered by new technologies. Cloud sells IT infrastructure, platforms and applications as services.

When to Adopt Cloud Computing

Decision Brief | April 23, 2013

We examine firm types and determine which ones should invest in cloud computing right now.

Training Enables Mexico-Based Banking Giant to Convert to a Customer-Centric Model

Case Study | Nov. 20, 2015

Unify fragmented systems, train employees on technologies such as automated decision-making programs, application development, data management, IT best practices.

The ITIL® Mission Statement: Key to Better Services

Decision Brief | June 17, 2013

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.

The Impact of Cloud Computing on Staffing

Decision Brief | April 23, 2013

Cloud service providers often tout staff reduction as a key benefit of cloud computing, but that can be misleading. We examine the impact on IT staffing.

Targeted Training Program Enables Network-Centric Operations for Elite Military Team

Case Study | Feb. 21, 2012

We efficiently instructed forces on deployment without weakening training regimens. It was critical to be proficient in setting up and maintaining the TACLAN.

Targeted Learning Paths Increase IBM Efficacy for Global Systems Integrators

Case Study | March 23, 2015

How to handle new hires without real-world experience. Targeted Learning Paths Increase IBM Efficacy for Global Systems Integrators. Mentoring case study.

Tailored Training Preps New Hires to Maximize Revenue for Tech Giant

Case Study | Jan. 20, 2015

We developed a customized, secure online learner portal to deliver course materials, presentations, exercises, evaluations and a student forum.

Shifting Customer Preferences and Organizational Agility

Decision Brief | Feb. 12, 2015

Organizational agility means the ability to adapt swiftly to these changes. This brief examines how cloud (social, mobile, analytics) improves agility, and what it means to your business.

Customized, On-Site Training Helps Technicians Learn an Upgraded Platform to Support 10,000 Satellite Offices

Case Study | Feb. 23, 2012

Technicians Learned how to Upgraded Platforms to Support 10,000 Satellite Offices with custom, on-site training. Needs Analysis case study by Global Knowledge.

New Hire Training Program Delivers Pass Rates and Knowledge Retention

Case Study | March 21, 2012

New hire training program delivers pass rates and knowledge retention for highly technical training in a young and Intelligent workforce. Solution Development.

Large Financial Services Company Addresses Private Cloud Initiative with Customized IBM Skills-Building Solution

Case Study | May 22, 2014

Global Knowledge delivered the experience and know-how to provide the expert, customized IBM Tivoli training needed in a short time frame.

Improve Cloud Computing Service Quality with Five Simple Questions

Decision Brief | June 13, 2013

Customer perception matters because customer Quality of Experience (QoE) is the vital factor in delivering cloud computing services — and the key to your success

Five Steps to Improve Cloud Computing Financial Management

Decision Brief | April 22, 2013

A key benefit of cloud computing is on-demand self-service. Successful IT leaders know that usage-based IT can quickly become more expensive than what it replaces.

Hybrid Cloud Training Leads to Increase in Revenue-Producing Applications

Case Study | June 09, 2015

Through synchronous, on-site instructor-led training in Nashville, Tennessee and Pittsburgh, Pennsylvania Global Knowledge was able to help the organization create standardized language and process around the cloud through customized foundation classes

How to Manage Public Cloud Security

Decision Brief | April 23, 2013

How do you Manage Public Cloud Security? What's a sound approach to minimizing security risk when using public cloud services? Everything you need to know.

How to Make Change Management Your Cloud Computing and DevOps On-Ramp

Decision Brief | April 18, 2013

This brief explains how to use proven industry and operations (I&O) standard changes as templates for continuous cloud computing deployment and DevOps.

How to Control Cloud’s Undesirable Side Effects

Decision Brief | April 23, 2013

Understand cloud's strengths and weaknesses. Minimize adverse outcomes by understanding that cloud’s positive benefits come with risks.

How to Confidently Decide to Adopt Cloud Computing

Decision Brief | April 23, 2013

This brief examines how having an effective decision process increases your chance of success when adopting cloud computing.

How ITIL® Helps Cloud Computing

Decision Brief | April 23, 2013

Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.

How Humana Is Using Business Process Innovation to Deliver a Superb Customer Experience

Case Study | June 13, 2014

Needed a training provider that could ensure a fast turnaround, provide guidance on curriculum structure, accommodate onsite, remote learners, including on-demand training

Global Learning Program Infuses IBM Partners with Cloud and SoftLayer Expertise

Case Study | June 24, 2014

Learn how a Global Learning Program Infuses IBM Partners with Cloud and SoftLayer Expertise. A needs analysis case study about Global Knowledge training.

Focused on Their No. 1 Asset, ManTech Accelerates Delivering Best-in-Class Solutions

Case Study | Feb. 05, 2019

Through its partnership with Global Knowledge, Mantech was able to quickly align its workforce skill sets with increasingly sophisticated customer needs.

Focus on a Balanced Portfolio of Metrics for Cloud Computing

Decision Brief | April 08, 2015

Today, with cloud computing, many key IT metrics are not aligned to the business goals of the customers they serve, incenting the wrong behavior in IT.

Customized Training Helps Shorten Downtime and Improve Customer Service

Case Study | Feb. 23, 2012

Learn how a customized training plan helps shorten downtime and improve customer service. Needs Analysis case study by Global Knowledge training.

Customized Network Security Training Helps Prevent Hacker Attacks

Case Study | Dec. 05, 2011

In this Case Study, learn how customized network security training helps prevent hacker attacks. Learn more about the situations, solution and results.

Custom Onboarding Program Empowers Faster ROI in Multi-OS Environment

Case Study | Nov. 23, 2015

Needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware, IBM products.

Custom Cognos Training Keeps Key Business Intelligence Projects on Track

Case Study | Nov. 20, 2015

Learn how Global Knowledge helped stop inexperienced IBM Cognos Business Intelligence Users Revert to Legacy Tools which threatened project completions.

Cloud Computing Risk Management: Trust but Verify

Decision Brief | April 23, 2013

The top three reasons for moving to the cloud are efficiency, agility and innovation. Resource pooling makes cloud computing both appealing and dangerous. Managing cloud’s built-in risks can help you achieve its benefits.

Business Process Management Training Enables Chilean Bank to Capitalize on Greater Operational Efficiencies

Case Study | Nov. 20, 2015

See how business process training and process management helped a Chile-based bank capitalized on operational efficiencies from Global Knowledge.

Blended Learning Program Enables Global Technology Company to Build and Maintain IBM Solutions Expertise

Case Study | Jan. 01, 2014

Partnered with a training provider that could address their need for big data, analytics, cloud and an enterprise mobility solution education on a global scale.

Authorized Cisco® Training Develops Skills for University of Ottawa

Case Study | April 29, 2010

Global Knowledge's live labs allowed his team to apply skills they learned in the classroom to hands-on lab settings on the same equipment deployed in their network.

Big Data and Analytics Training Enables U.S. Retailer to Keep Major Merger on Track

Case Study | Jan. 20, 2015

The learning solution covered IBM InfoSphere Discovery, FastTrack and DataStage, with the two tailored courses each