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MCSA, MCSE, MCSD Retirement – Is it Really the End?

Webinar – Recorded | Sep. 15, 2020

Microsoft is retiring the MCSA and MCSE certifications January 31st, 2021. Does that really mean it is the end? It isn’t.Join this webinar to understand the logical next steps and new certification paths. View the slide deck>

The 10 Most Important IT Skills for 2020

Article | Aug. 17, 2020

As IT departments struggle with skills gaps and businesses attempt to recovery economically from the COVID-19 pandemic, these 10 IT skills are essential to drive success. Job roles in these areas pay well, but decision-makers are struggling to find qualified candidates. If you’re looking to make an IT skills investment or start a new career path this year, these are the areas to consider.

Stand Up and Secure Docker Enterprise with Kubernetes in 2 hours

Webinar – Recorded | Aug. 13, 2020

The purpose of this workshop is to demonstrate how administrators can get a secure and scalable instance of Docker Enterprise up and running within 2 hours. Topics include: installation of Docker Enterprise Edition, implementing container best practices, and configuring Kubernetes to support multiple users and applications.

Business Analysis in 30 Minutes

Webinar – Recorded | Aug. 11, 2020

A quick 30 minute introduction to Business Analysis for those who are considering the field. This webinar looks at why the BA is essential to the business, what BAs do, and certification paths for Business Analysts. View the slide deck>

Creating Various Services Within Microsoft Azure

Webinar – Recorded | July 16, 2020

This webinar will examine how to create various services in Azure. We will consider the different ways available to create resources in Azure. View the slide deck>>

Understanding Kubernetes Networking

Webinar – Recorded | July 15, 2020

Kubernetes automates container management. The process of container orchestration is so complex that trying to manage containers by hand has become impossible. There are many, components to container orchestration, but one of the most misunderstood is networking. In this 1-hour webinar we’ll explore how k8s actually performs IP networking and service discovery, two of the most critical components for successfully delivering microservices. We’ll examine how kubernetes carries the burden of cloud networking and lastly what it takes to pass the CKAD/CKA Certifications.

Tech Talk - Agile PM Overview

Webinar – Recorded | June 15, 2020

Agile is a group of methodologies (including SCRUM, XP, Lean, and Kanban) that values a pragmatic mind-set and a flexible approach. Most, but not all agile methodologies, apply an incremental approach utilizing short work intervals to provide functional results quickly and adjust for the customer’s evolving understanding of the real need. This session will look at the foundation for agile and then take a high-level walk through the agile life cycle.  

Top 10 Recession-Proof IT Jobs

Article | June 05, 2020

These technology job roles are proven to be essential during a crisis as enterprises scramble to change strategies and meet goals. The skills demonstrated by IT professionals in these 10 positions can make the difference between business success and failure, especially during a recession.

5G - The most powerful “G” on the planet

Webinar – Recorded | June 03, 2020

5G is the next-generation of mobile networks beyond the 4G LTE mobile networks existing today. The vision of 5G is becoming clearer and most experts say 5G will feature network speeds that are blazingly fast at 20 Gbps or higher and have low latency at mere milliseconds. Companies that can convince their staff to embrace what 5G is trying to do, will reap continuous deployment, incrementally adding new capabilities at the pace of a new “G” per year, but without the pain of each giant leap to convert from one G to the next.

Prep for Over 40 Microsoft Certifications with GK Polaris Subscription

Article | May 28, 2020

Discover what's possible with unlimited Microsoft training. The GK Polaris Discovery subscription includes access to over 100 Microsoft courses, allowing you to prep for the Microsoft certification of your choice. Learn about the value of certification, the benefits of virtual classroom training, and how GK Polaris can help boost your career.

Taking Advantage of Microsoft PowerShell

Webinar – Recorded | May 14, 2020

IT administration tasks have usually required manual, point and click operations. Those days are gone; not only is manual action no longer necessary, but your IT technologists can’t afford the time to manually do what can be easily automated and taken off their plate. PowerShell provides an intuitive way to turn time-consuming grunt work into simple, repeatable, scriptable commands. Is your organization taking advantage of PowerShell? Your competitors are. View the slide deck>

AI + Coronavirus + DI: Using Technology to Restart Your Business Safely

Webinar – Recorded | May 13, 2020

What is the role of data, AI, and analytics in mitigating the risks of COVID-19 to the workplace or public space? COVID-19 represents new risks for organizations as workers return physically to their jobs, and as people return to public spaces. Based on the presenter’s recent interviews with several organizations, along with decades of experience delivering applied AI solutions, this talk reviews the latest thinking about how some organizations are tackling this difficult problem, and includes demonstrations of some new approaches. View the slide deck>

5 Most Popular IT Certifications for 2020

Article | May 11, 2020

While cybersecurity remains the most popular certification category in our IT Skills and Salary Report, foundational-level certifications highlight our list of the most popular IT certifications of 2020. 

Upcoming changes to the PMP Certification Examination

Webinar – Recorded | May 07, 2020

The PMP certification exam is changing but the PMBOK is not. Everyone planning to pursue their PMP certification in 2020 needs to know what is changing and how it will affect the way they prepare for the exam. In this session we will identify and explore the changes that PMI has announced to the PMP Certification Exam Blueprint, when and how the exam will be affected, and will look at a few examples of potential new questions. View the slide deck>

Cyberwarfare: Origins, Motivations and What You Can Do in Response

White Paper | May 04, 2020

This cybersecurity white paper explores the origins and motivations of cyberwarfare, and provides actions you can take in response.

Microsoft Power Automate/Flow: Introduction for End Users

Webinar – Recorded | April 23, 2020

Microsoft Power Automate/Flow is a cloud-based service that makes it practical and simple for end users to build workflows that automate time-consuming tasks and processes across many Microsoft and Non-Microsoft applications and services.

Tech Talk: Ethics and Artificial Intelligence

Webinar – Recorded | April 21, 2020

IT Professionalism Europe (ITPE) and Global Knowledge jointly hosted online public “Tech Talk” on Ethics and Artificial Intelligence. Two leading speakers in the field, Dr. Anna Jobin of the Health Ethics & Policy Lab at ETH Zurich and Dr. Lorien Pratt, Chief Scientist and co-founder of Quantellia in Silicon Valley will be sharing their insights. The discussion includes ethical dimensions to artificial intelligence (AI) and why ethics are fundamental to AI research and implementation. They also explore ethical requirements, standards, and best practices that underpin the future of AI.

Remote Business – 5 Ms to Success

Webinar – Recorded | April 14, 2020

Trends in the market are encouraging companies to have many additional remote workers. Learn the necessary steps to succeed by attending this webinar. In this webinar you will gain insights including a cultural shift, preparation of employees, and technological steps and considerations. View the slide deck>

BGP – What is it and why should I care?

Webinar – Recorded | April 07, 2020

This webinar will look at Border Gateway Protocol and explore why we have the protocol; how its involved and how it works. We will look at how and where BGP is used in today’s networks and Internet. We will look at the basics of configuring it and some not so basic configurations.  

Microsoft Azure Fundamentals: Jump Start Your Azure Proficiency

Webinar – Recorded | April 01, 2020

In this series of webinars on Microsoft Azure, we begin with an explanation of exactly what a Cloud is. To fully understand and appreciate what Azure is, it is important that we understand what a Cloud is and what it is not. In future webinars, we will examine how to migrate into Azure and then study the various services available in Azure. View the slide deck>

Awesomely Geeky IT Pranks

Article | March 30, 2020

If you’ve been wondering what are some good IT pranks for April Fools’ Day—or any other time of the year—this is the post for you. Whether you’re an IT pro with decades of experience or a noob who is about to learn that holding CTRL+SHIFT+ESC is a faster way to access the task manager (you’re welcome), we have an IT prank for you.

8 Virtual Training Myths Exposed

Article | March 17, 2020

Those who have never trained in a virtual classroom, or haven’t trained in one for years, may have some pre-conceived notions about online training – many of which are either wrong or out-of-date. To dispel any misconceptions, let’s explore eight common myths of virtual training and the truth behind each.

New ‘next level’ Cisco Certification expands in 2020

Webinar – Recorded | March 11, 2020

Find out what changes have been made and how you now have multiple paths to success with the help of Cisco Certification 2020! The new set of certification exams launched on 24th February. It provides a common language for software developers and networkers to bring the two together. The certification programme will also open-up a brand new horizon of job roles and skill sets that are already starting to emerge. Announced at last year’s Cisco Live event in San Diego, the new DevNet certifications aim to help professionals combine infrastructure expertise with programming to take advantage of the possibilities of intent-based networking. Changes to the Cisco certification programme also include new training and certifications in five key technology tracks. In the traditional Cisco network programme, the certifications range from the associate level to the expert level. The new certification involves a DevNet Associate, a DevNet Professional and soon there will also be a DevNet Expert certification. In this one hour webinar, John Berry discusses what’s new in Cisco Certification, what the professional of the future should look like and how to prepare technology professionals for new roles as a network automation developer.

The Power of Tailoring Course Content via Private Group Training

Article | March 11, 2020

The benefit of Private Group Training (PGT), particularly when it comes to high-priority or high-risk skills, is it gathers a group of like colleagues together in front of a subject matter expert. PGT, which can also be referred to as onsite training, coordinates the group, eliminating the disparity between co-worker skill sets.

Why all the buzz about containers – AWS, Google, and Azure

Webinar – Recorded | March 09, 2020

This webinar covers the evolution from physical servers to VMs to containers and the driving factors behind this change. We explain why containers are useful in an enterprise environment and why they are so popular with developers and administrators. In addition, we list the available container solutions on AWS (Elastic Container Services – ECS, Elastic Kubernetes Services – EKS, and Fargate), GCP (Google Kubernetes Engine – GKE), and Azure (Azure Container Instances – ACI and Azure Kubernetes Service – AKS).   View the slide deck>

Women in Tech Leadership Profile: Skills, Job Roles and Certifications

Article | March 06, 2020

For women in IT, advancing your career can be a challenge in itself. In the Global Knowledge 2019 IT Skills and Salary Report, only eight percent of senior- and executive-level IT professionals are women. We have pulled data from our research that sheds light on the job roles, skills, challenges, certifications and experience of women in tech who have progressed to the highest levels of an organization.

Most Popular and Most Pursued IT Certifications by Women in Tech

Article | March 04, 2020

According to the Global Knowledge IT Skills and Salary Report, women make up 16% of the tech workforce, and an even smaller percentage (8%) are at the senior or executive level. Here’s an overview of the most popular and most pursued certifications by women in tech.

Why All the Buzz About Containers on AWS, Google Cloud and Microsoft Azure?

White Paper | March 02, 2020

Examine the evolution from physical servers to VMs to containers and the driving factors behind this change. Also review the available container management solutions on AWS, Google Cloud Platform and Microsoft Azure. 

15 Top-Paying IT Certifications for 2019

Article | Feb. 07, 2020

Based on survey responses from the Global Knowledge 2019 IT Skills and Salary Report, the highest-paying certifications reveal a strong emphasis on particular topics, such as cloud computing, cybersecurity, networking and project management. In fact, cloud and project management dominate the top five spots.

A Complete Guide: How to Become a Microsoft Certified Azure Developer Associate

White Paper | Feb. 03, 2020

This Certification Prep Guide provides an overview of the Microsoft Azure Developer Associate certification and offers helpful tips that you can use when preparing for your certification exam.

The Ultimate Guide to ITIL4 Education

Webinar – Recorded | Feb. 03, 2020

In 2020 we will see the complete ITIL4 education portfolio released and in all likelihood the start of the retirement of the ITIL v3 qualifications. Our ITIL guru, Barry Corless lead author for ITIL4 incident and problem management practices, will talk about the course content, the practical skills you’ll learn, and who will benefit from attending each courses. If you plan to continue your ITIL education then you cannot afford to miss this webinar.

5 Steps to Getting Certified on Microsoft Dynamics 365 and Power Platform

Webinar – Recorded | Jan. 28, 2020

This webinar provides a step-by-step walkthrough of the Microsoft Dynamics 365 and Power Platform courses and certifications that are currently being offered by Global Knowledge. We’ll talk about the key audiences, required steps, what the learner needs to know and review the entire portfolio. View the slide deck>

Python – The World’s Most Useful Language

Webinar – Recorded | Jan. 21, 2020

This webinar will discuss our Python offerings and how it is proving to be the language of Data Science, Artificial Intelligence and Deep Learning. View the slide deck>

Cisco LAN Switching Fundamentals

Webinar – Recorded | Jan. 16, 2020

Network switching skills are fundamental to administering and maintaining computer networking. This webinar reviews fundamental networking skills from a Cisco perspective. Technical professionals looking to take the next step into Cisco specific networking technologies will benefit from this information. View the slide deck>

Blockchain 101 – Overview and Use Cases

Webinar – Recorded | Jan. 14, 2020

During this Blockchain overview webinar we will discuss what blockchain is, how it can provide value, and how it is currently being used by organizations around the world to effect transformative organizational change. View the slide deck>   **Free On-Demand Course** Blockchain Overview: Business Foundations

10 Best Cloud Certifications to Pursue in 2020

Article | Jan. 09, 2020

If you’re looking to fortify your cloud expertise, there are a number of certifications to consider. We have compiled 10 cloud certifications that are sure to positively affect your career. 

Set Yourself up for Microsoft Certification and Career Success

Webinar – Recorded | Jan. 07, 2020

This webinar will provide tips and strategies for achieving Microsoft certifications for personal and career success. This webinar will present ideas around studying for certification, the value of certification, what training does and does not do, and how certification helps advance your career. View the slide deck>

Is Degree Deflation IT’s Solution for Hiring Challenges and Reducing Costs?

Article | Jan. 03, 2020

IT organizations could benefit from degree deflation. By deemphasizing college degrees during the hiring process, an open pipeline to more candidates could emerge, leading to diminished skills gaps and potentially lower payroll.

ITIL® 4 education: The story so far and what’s next?

Article | Dec. 30, 2019

ITIL 4 education has been undergoing its slow reveal for almost 12 months.  As the process is passing the halfway point, I’m committing my own and Global Knowledge’s thoughts to print. I’d also like to share with you some tips for continuing your ITIL education journey.

6 Benefits of PMP Certification

Article | Dec. 29, 2019

A Project Manager Professional (PMP) is an individual who has earned an industry-recognized project manager certification from the Project Management Institute (PMI). 

How to Prepare for and Pass the PMP Exam

Article | Dec. 27, 2019

The demand for professionals who can successfully manage a project to completion is rising. Heavy demand means you will be able to command a higher salary and have the flexibility to choose projects you are passionate about.  

What is a Scrum Master?

Article | Dec. 09, 2019

Scrum serves as a framework for the development of software and other products. It helps teams collaborate and provides a way to address challenges and changes in order to deliver a high value product. The Scrum Master promotes and supports the framework (Scrum). A Certified Scrum Master (CSM) helps everyone understand Scrum theory, practices, rules, and values.

Top Tech Trends and Predictions for 2020

Article | Dec. 06, 2019

Global Knowledge subject matter experts predict the top trends for 2020 in IT training, Microsoft, Cisco, AWS, cybersecurity and more.

Business Analysis in 30 Minutes

Webinar – Recorded | Dec. 03, 2019

A quick 30 minute introduction to Business Analysis for those who are considering the field. This webinar looks at why the BA is essential to the business, what BAs do, and certification paths for Business Analysts. View the slide deck>

Unravelling The Mysteries Of Microsoft Office 365

Webinar – Recorded | Nov. 12, 2019

Whether you are a seasoned computer user or new to the MS Office environment, we are sure you have some questions regarding Office 365. This webinar will help demystify the differences between Office 365 in the Cloud and on your PC. Find out when to use one over the other. Have you wondered when should you use OneDrive over SharePoint. Can you just use PowerBi Desktop or should you subscribe to the PowerBI Service? What is Delve? Is Flow a useful tool and how could you use it?

Tech the Halls: 12 Tech Gifts on our 2019 Wish List

Article | Nov. 11, 2019

We asked Global Knowledge’s tech enthusiasts for their ideal wish list items this year. Check out our list of the top 12 tech gifts of 2019.

Automation’s Role in Business Security

Article | Oct. 23, 2019

Ask any executive today about digital transformation and they’ll likely tell you about their organization’s plans to integrate cutting-edge technologies. 

Top Cybersecurity Certifications to Enhance Your Career

Article | Oct. 04, 2019

Managers are in dire need of cybersecurity professionals with specific skills. If you’re looking to advance your career, or transfer into the cyber field, now is the time to get certified.

Help Wanted: Cybersecurity Professionals Needed

Article | Sep. 18, 2019

Cybersecurity is a top technology investment area around the globe, with over half of our survey respondents saying it’s a priority. It’s no longer a niche skill—every IT professional needs some cybersecurity knowledge.

Tech Talk - Citrix

Webinar – Recorded | Sep. 10, 2019

Learn more about Citrix technology, what job roles work with it, and more in our Global Knowledge Tech Talk hosted by Brent Brandow and joined by Citrix expert Justin Valletta. Justin is a sales engineer and solution architect for Citrix.  Among the questions answered: What does Citrix do? What are the Citrix Workspace platform and Citrix Workspace app? How can I use the Citrix Workspace platform and app for the secure delivery of SaaS and web apps? Where do mobile apps fit in? How are files handled in Citrix Workspace? I have Citrix Receiver today, how do I transition to the Workspace App? Can I customize the workspace? What Identity Providers can I use? What do you mean by workspace intelligence? What is a microapp? What types of devices and operating systems will support Workspace Intelligence? Does Workspace Intelligence integrate with other platforms?

Mind the Gap: A Six Step Guide to Organizational Success

White Paper | Sep. 09, 2019

This e-book details the six steps along the learner’s journey. People are the heart of any organization and success can only be achieved when you develop the people who orchestrate technology and business processes. Learn how to identify and close skills gaps, select a training provider, evaluate success, and more.

Rising IT Skills Gaps Coincide with Drop in Instructor-Led Training Attendance

Article | Aug. 30, 2019

As IT professionals gravitate away from classroom training and toward on-demand courses and e-learning, IT skills gaps have spiked. Instructor-led training is still the best option to fill critical skills needs and shouldn't be pushed aside entirely for more convenient and cost-effective options.

Training is an Investment, Not an Expense

Article | Aug. 30, 2019

Explore how IT decision-makers’ training views have changed since we first released our annual IT Skills and Salary Report 12 years ago. Once viewed as an expense, IT leadership now sees professional development as an investment. Even with shrinking budgets and a recent rise in skills gaps, the value of training is currently at an all-time high.

IT Certifications: 5 New Realities

Article | Aug. 27, 2019

The value of IT certifications has grown considerably over the last decade. Examine the evolution of certification trends, see the top-paying certifications and learn how decision-makers are struggling to hire certified employees.

New and Emerging Certifications for 2019

Article | Aug. 10, 2019

Looking ahead at new and emerging certifications provides insight into the areas deemed valuable in the IT industry. If you are an early adopter or in a position where you need to show that you have the bleeding-edge expertise of a technology, this list of recent and upcoming certifications is for you. 

Google Cloud Skills in Demand as Organizations Seek Multi-Cloud Solutions

Article | Aug. 01, 2019

Google Cloud certifications had a breakout year according to the Global Knowledge 2019 IT Skills and Salary Report. GCP Cloud Architect is the top-paying IT certification in North America and Europe, the Middle East and Africa (EMEA), while Google Cloud salaries are 34% higher than the average for North America. As more IT departments adopt multi-cloud strategies, Google Cloud skills are increasing in popularity.

Real Comments from the 2019 IT Skills and Salary Report

Video | July 26, 2019

What we love about our annual IT Skills and Salary Survey is that IT professionals are thoughtful and honest with their answers … well, sometimes a little too honest. Here are actual open-field comments from the 2019 survey. #ITGetsReal

2019 IT Salaries by State

Article | July 19, 2019

If you’re worn out by daily road rage—how many middle fingers can you see in one day—or irked at the prospect of being taxed to death, maybe it’s time for a change. Future job opportunity, salary, cost of living and quality of life are a balancing act. We can’t tell you what to do, but we can let you know where IT professionals are making the highest average salaries in the U.S.

5 Highest-Paying ISACA Certifications

Article | July 09, 2019

ISACA certifications are some of the most popular and highest-paying in the Global Knowledge 2019 IT Skills and Salary Report. Eleven percent of IT professionals in the United States and Canada are ISACA-certified, and their salaries are 12% above the North American average.

5 Top-Paying Citrix Certifications

Article | July 09, 2019

There’s undeniably good news for Citrix-certified IT professionals this year. Pursuing at least one Citrix certification has the potential to unlock a host of benefits ranging from above average salaries to greater prestige in the workplace thanks to improved knowledge and capabilities resulting from certifications. Simply put: Citrix certifications pay big dividends according to the Global Knowledge 2019 IT Skills and Salary Report.

CompTIA Certifications Are Building Blocks For IT Careers

Article | July 09, 2019

There’s a reason why one out of four certified IT professionals in North America hold at least one CompTIA certification. IT professionals who hold at least one certification have higher salaries, are more productive and generally are more satisfied in their job than their non-certified peers.

Why is CISSP a Top-Paying IT Certification?

Article | July 09, 2019

This year, CISSP-certified IT professionals have the third highest global salary ($116,573) and the 10th highest in North America ($123,815). This is nothing new—CISSP has ranked in the top 10 in the U.S. each year since 2015, even coming in first in 2018. CISSP is a top-paying certification year after year. But how has it remained so relevant and valuable?

Ethical Hacking: A Good Defense Starts with Offensive Security

Article | June 21, 2019

There are two types of networks: those that have been hacked and those that will be. To defend against hacks, cyber professionals can benefit greatly from ethical hacking programs.

Microsoft and Global Knowledge Help Organizations Maximize Technology Adoption by Attacking Skills Gaps Head On

Article | June 14, 2019

In 2019, Microsoft has thoughtfully adapted their curriculum to boost Azure skills adoption. And to further speed up Azure consumption, Global Knowledge has stepped in to support Microsoft’s evolution and their new strategy. We’re fighting change with change. And here’s how we did it.

Online Instructor-Led Training - More Critical Now than Ever | Global Knowledge

Article | June 14, 2019

Online instructor-led training provides an accountability partner, providing you with the highest likelihood of acheiving your desired certification.

How To Not Be Your Own Worst Enemy At Work

Article | June 10, 2019

Five tips for staying above the office drama that could cost you your job.

How to Troubleshoot Group Policy in Windows 10

Webinar – Recorded | June 06, 2019

In this live excerpt from Supporting and Troubleshooting Windows 10 (M10982), Windows 10 expert and Microsoft Certified instructor, John Panagakos, will lead you through one of the most popular modules in this course.

Manage Time and Priorities Using Microsoft Outlook

Webinar – Recorded | June 05, 2019

Learn to effectively use Microsoft Outlook as a work organization and management tool. This webinar will help participants enhance their personal and team productivity, while giving them more control over activities and information.

Learning To Fly at Cisco Live 2019

Article | May 29, 2019

There’s a lot to experience whether you are a Cisco Live vet or newbie. Here are a few things I’m looking forward to seeing at Cisco Live 2019.

PAN-OS - Network Security/Prevention Everywhere

Webinar – Recorded | May 23, 2019

Using Palo Alto Networks, PAN-OS, enterprises can build an IT Security Platform capable of delivering protection against all stages of the Cyber-Attack Lifecycle. From Reconnaissance to Act on Objective, the PAN-OS Single-Pass Parallel Processing (SP3) engine combines efficient throughput with maximum data protection. This recorded webinar will describe how the SP3 Architecture can increase network traffic visibility and enable you to control your environment.

Why Now Is the Right Time to Combine ITIL® 4 and Project Management

Article | May 09, 2019

For organizations with the willingness to get in shape and regain their corporate vitality, combining and aligning best practice frameworks is a sure way to achieve that goal. Admittedly, it takes work. Combining ITIL® 4 and project management should be high on your list.

Level Up with the PMP Certification

Webinar – Recorded | May 02, 2019

After several decades on the market, the Project Management Professional® certification continues to be one of the most in-demand certifications worldwide. Learn how you can increase your salary, project success, and organizational value with this recorded webinar.

What Can You Do with Microsoft Power BI?

Webinar – Recorded | April 25, 2019

Power BI is a business analytics solution that lets you visualize your data and share insights across your organization or embed them in your app or website. Connect to hundreds of data sources and bring your data to life with live dashboards and reports. Join us during this recorded webinar to see what Power BI can do for you and your organization.

A Question about “Hacking Back” — Is it Legal?

Article | April 09, 2019

Should an organization that is the victim of an intentional nefarious hacking activity resort to retaliation? It’s a question that has been gathering a lot of attention. Retaliating against bad actors might seem appealing, but what are the legal ramifications? In this article, find out if there is a legal precedent to "hacking back."

Accelerating with Ansible

Webinar – Recorded | March 28, 2019

Watch John Walter, Solution Architect for Red Hat's Training and Certification team as he discusses the emergence of radically simple Ansible automation and answers your questions.

Balancing Your Metrics with ITIL®

Article | March 26, 2019

Learn about all of your options before choosing the path that works for our organization. Here we look at three of the common metrics questions and how ITIL® offers a balanced view for solving them.    

Operational Technology (OT) Network Security Challenges and Solutions

Webinar – Recorded | March 21, 2019

As cybersecurity threats continue to be a top concern facing organizations today, the Information Technology (IT) Governance team must stay abreast in assuring that the organization is protected. The IT Governance team must continually evaluate the risks to the organization and put in place Processes, Procedures and Technologies to protect the assets of the organization.  

How to Navigate the Transition to ITIL® 4

Article | March 19, 2019

Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.

IT Professionals Sound Off in 2019 IT Skills and Salary Report

Article | March 11, 2019

IT professionals comment on all aspects of the tech industry in responses to Global Knowledge 2019 IT Skills and Salary Survey. Hot topics this year include training obstacles, skills gaps, leadership and digital transformation.

How ITIL® Skills Translate to the Workplace

Article | March 08, 2019

ITIL is one of the most sought-after certifications among IT professionals—nearly one in five is ITIL-certified. Find out how ITIL students apply what they learned to their job.