Resource Library

Business is changing rapidly and Information Technology is at the centre of the trends: mobile, social, cloud and big data,. Forward thinking IT functions must develop and manage the skills of their most critical asset-- their employees. Effective professional development can guard against the pace of change, leading IT units to re-define job roles to include both technical and non-technical competencies and to establish business processes to help their staff develop and maintain these skills. This session will present the components of a holistic process to support learning and development in any IT organization.

If you're responsible for creating marketing content and the demand for fresh content is stressing you out, help has arrived. In this hour-long webinar, award-winning content creator Gail Mercer-MacKay will show you how to easily create new content that will attract prospects even if you're short on time and budget. You will learn how basic building blocks, such as blogs, social media and newsletters, support each other and can be reused multiple times. By producing fresh content, leveraging the content of others and broadcasting through various mechanisms to drive awareness, followers, likes and leads, you can obtain your desired results by investing only seven to 10 hours a month.

Moving capabilities to a cloud provider such as Microsoft Azure is pretty straightforward. However, given the depth and breadth of service offerings provided by Azure, it’s easy to miss the product’s less obvious capabilities. If you're implementing a Microsoft Azure cloud platform, you'll want to consider these five services to save time, money, and your sanity.

With the onset of the Digital Age, IT professionals today are hit with a tsunami of changes! "By 2018, adoption of mobile, social, cloud, analytics will redefine 90% of IT roles" according to IDC 2014 Predictions: CIO Agenda. Large organizations are eliminating silos. Small and medium organizations are outsourcing technology services. Digital natives have entered the workforce. New roles will emerge as new ways of doing business are introduced and as old technology fades away. Today's IT professionals must adapt, and a new set of skills is in order. Join Pranav Shah, Manager of Information Technology and Security at Sony Canada, and Pam Maguire, Business Development Manager, Global Knowledge, for a 60 minute webinar on how to future-proof your IT career in the Digital Age. You will learn about how IT roles are changing, what organizations are looking for, and what you can do now to be ready.

Technology in the digital age is disrupting everything in our lives and our workplace -- and it's impacting all aspects of the "People, Process and Technology" paradigm. Changes for IT professionals, project managers and business analysts are profound and are happening at lightning speed - faster than we've ever seen before. Individuals and organizations must keep pace or get left behind. Never fear. Along with the danger of quickly finding yourself on the sidelines are opportunities for tremendous career growth. Join us for this one-hour session on career management in the digital age. You will learn about the forces that are impacting business, how skills are evolving, which new skills will emerge and what you can do to adapt and succeed in the digital age.

Making strides as a top contending cloud provider is Google Cloud Platform (GCP). In the growing cloud market, it’s important for organizations to understand the core products and services, how GCP can be utilized and see it in action.

You will learn how many organizations approach change management as compared to how best practices dictate that change management should work. Global Knowledge instructor and ITIL Expert Michael Scarborough will fill you in on the purpose of change management and the difference between change management and change tickets. He will provide a high-level guide for establishing a change management process that uses real-world examples as its basis.

How can leaders and Human Resources professionals use effective, simple and research-based talent management practices to contribute to their organization's success? Too many leadership development theories provide complex and confusing answers. Join Jocelyn Bérard as he shares the core practices introduced in his new book, Accelerating Leadership Development, which reflects his extensive research and years of experience in making leadership development uncomplicated and practical.

Kirsten Lora, our senior product director, discusses how Global Knowledge's Business Transformation Services prepare your employees to support your organizational change.

Google Cloud certifications had a breakout year according to the Global Knowledge 2019 IT Skills and Salary Report. GCP Cloud Architect is the top-paying IT certification in North America and Europe, the Middle East and Africa (EMEA), while Google Cloud salaries are 34% higher than the average for North America. As more IT departments adopt multi-cloud strategies, Google Cloud skills are increasing in popularity.

Google takes security to a whole new level thanks to their years of experience as one of the most popular targets on the internet for would-be hackers and denial of service bots. This led Google to build a sophisticated security infrastructure the likes of which few companies or organizations can claim. Google approaches security holistically and involves everything from the physical data centers, to the data pipelines between them, down to the training of each employee that is responsible for managing the infrastructure.

Every manager wants to get the most out of every employee and maximize team cohesion and efficiency. Making your team members feel as if they are being heard, understood, and acknowledged is critical to any management strategy. Actively listening to team members’ thoughts, ideas, and challenges drives employee engagement and satisfaction, which drives better results. View the slide deck>>

Surprises can be a lot of fun, unless it happens in the middle of your cloud migration project. While moving to the cloud is no trivial matter, it doesn’t have to be stressful or surprising. Many steps and techniques are often overlooked or forgotten. Watch this 60-minute webinar delivered by cloud expert, course author and instructor, Brian Eiler. You’ll gain a better understanding of the scope involved for migrating workloads, plus tips and techniques that will enable your organization to get started in cloud computing without all the surprises. What will you learn? Key concepts related to cloud workloads, from planning and human elements to connectivity, security and data transfer. Different design aspects that should be considered when planning a workload migration to the cloud. How these factors impact the workload migration process. Recommended Courses: Cloud Workload Planning Understanding the Cloud Business Application & Vendor Landscape

This Certification Prep Guide provides an overview of the Microsoft Azure Administrator Associate certification and offers helpful tips that you can use when preparing for your certification exam.

This Certification Prep Guide provides an overview of the Microsoft Azure Developer Associate certification and offers helpful tips that you can use when preparing for your certification exam.

This Certification Prep Guide provides an overview of the Microsoft Azure Solutions Architect Expert certification and offers helpful tips that you can use when preparing for your certification exam.

This Certification Prep Guide provides an overview of the Microsoft Azure Fundamentals certification and offers helpful tips that you can use when preparing for your certification exam. 

As far as modern architectures go, there are few more complicated than an IoT pipeline. You’ve got to consider an ingestion layer (typically streaming) that may undergo manic load. You’ve got to think of data tagging, storage (probably across multiple engines), archival and access—both internal and external. And all of it has to scale like crazy, be as cost effective as possible, and use automation wherever it can. Oh, and your boss needs the IoT pipeline built by tomorrow. Short timelines? Tight budget? Unrealistic expectations? Unfortunately, these asks are realities for many cloud professionals. AWS knows this and is here to help.  

The idea of building and running applications without thinking about the servers (AKA serverless computing) is a developers dream come true.  Watch expert Rich Morrow to understand: The benefits of using serverless computing Different architectures that use serverless computing How AWS services, like Lambda, S3, API Gateway and DynamoDB work together to enable faster and more flexible application deployment and management. This video also features a live demo: Building a web app with only serverless components.

It’s inevitable. At some point in your career, you’ll find yourself working alongside individuals who fall into the general category of “Difficult People.” The effects these people can have on an organization vary greatly but usually involve many problems for the team. This white paper describes some of the more common types of difficult people and provides you with tips on how to handle them.

When designing a structured business analyst interview, it’s crucial to have a goal in mind, a clear set of questions planned, and an understanding of how those questions may deviate from the intended goal. An interview has an intended line of questioning; it may also have alternate lines of questioning and unanticipated paths where the interviewee has raised issues or answered questions in a way the business analyst had not considered or planned. In short, an interview is a social process.

In this one-hour webinar, AWS consultant and instructor Ryan Dymek, will discuss how to optimize your AWS architecture design.

Often we let personal biases and other intuitive mental forces push us towards quick decisions. In contrast, good decision makers make the effort to really analyze issues. Instead learn how to become a critical thinker by separating facts from assumptions to make consistent, high-quality decisions.

Learn how to boost your visibility on LinkedIn by listing your skills and certifications and leveraging the courses you’ve taken for professional development. This is especially important to catch the eyes of recruiters and when applying for jobs.

Accessing cloud-based resources, whether they be IaaS/PaaS/SaaS-based, is very convenient. With a browser and Internet connection, you are up and running. No driving to your work office, no need to log into the corporate network. Just open up your web browser and go. This convenience, however, comes with a security risk. All of your business work is conducted over an insecure communication network. Unlike your office network, where the network link between you and the data center is under corporate control and is physically secure, the cloud access link is over the Internet.

Cloud adoption continues to soar. In fact, worldwide Infrastructure-as-a-Service (IaaS) public cloud services grew by 29.5 percent in 2017, according to Gartner. If it’s not in a company’s current plans to utilize cloud technology, it most certainly will be (or should be) in the next couple of years.

PowerVC is a cloud tool based on OpenStack technology used to manage your virtualized environment running on your Power System. It automates rapid provisioning/deprovisioning and provides simple ongoing management of LPARs on Power Systems. Join us for this free, interactive webinar to hear senior power cloud consultants Vess Natchev and Kyle Wurgler from IBM System Lab Services.

Cloud can be described as the ability for users to provision new environments and/or services in a self-service fashion backed by automation. z Systems use technologies that best allow us to apply the strengths of our platform to cloud methodologies while complying with industry standards and preserving the security and manageability of our platform. This enables us to use the strengths of z Systems scalable multitenant architecture for on-premise cloud deployments. z Systems can also expose valuable enterprise services in a secure manner that feels native to mobile and Web application developers, enabling organizations to use enterprise services on z Systems with a frictionless experience for distributed developers.

Do you want to take your Power System to higher levels of cloud functionality but don't know what's available? Join us for this free webinar, presented by IBM and sponsored by Global Knowledge, to hear senior power cloud consultants Vess Natchev and Kyle Wurgler share an exciting new cloud solution for Power Systems. In this interactive webinar, you'll gain insight on the details and features of the new cloud solution from IBM and VMware.

The four-part Cloud TechTalks series shares practical insights and best practices for using the cloud. With exponential growth and unparalleled demand, there are few areas with greater opportunity than storage in the cloud. Join us for this complimentary, hour-long webinar to hear Susan Schreitmueller, IBM distinguished engineer and senior cloud advisor, share IBM's cloud storage solutions. Along with exploring trends and directions around IBM's roadmap for storage in the cloud, Schreitmueller will review Cloud Managed Services and SoftLayer options, as well as software-defined storage and IBM's suite of products.

The profusion of email we receive every day is often blamed as our biggest productivity thief. Learn how Microsoft Outlook can help you manage not only your inbox, but your entire day. Watch this webinar and learn: Automating tasks Creating rules to manage your inbox Conditional Formatting Other tips and tricks to help you take control of your day Stop letting email manage your day and learn to take control with Microsoft Outlook. Take your first step and watch this webinar today! Outlook Training to Grow your Skills View our complete curriculum of 1-day hands-on Outlook courses on versions 2010, 2013 and 2016. Learn to benefit from all that Outlook can offer with our introductory and advanced level courses.

A longtime leader in data analytics, Google continues to earn their position by continually improving their data analytics offerings. Now, with Google Cloud Platform (GCP), you can capture, process, store, and analyze your data in one place, allowing you to change your focus from infrastructure to analytics that informs business decisions. However, you can also use GCP Big Data tools in combination with other cloud-native and open-source solutions to meet your needs. Below is an overview of GCP Big Data Tools and how you might utilize them to improve analytics.

In this hour-long webinar, Global Knowledge course director Brian Egler will examine key new features of Microsoft SQL Server 2016 that demonstrate how it provides automatic end-to-end security, seamless generation of business analytics and elastic integration of data in the cloud.

Discover how the enhanced performance and reliability of Amazon Aurora will help AWS customers reduce performance bottlenecks in their applications. The relatively low cost of Aurora will tempt many customers to migrate workloads to this implementation of RDS.

AWS has introduced Auto Scaling so that you can take advantage of cloud computing without having to incur the costs of adding more personnel or building your own software. You can use Auto Scaling to scale for high availability, to meet increasing system demand, or to control costs by eliminating unneeded capacity. You can also use Auto Scaling to quickly deploy software for massive systems, using testable, scriptable processes to minimize risk and cost of deployment.

Database Management Systems (DBMS) have been monolithic structures with their own dedicated hardware, storage arrays, and consoles. Amazon Web Services (AWS) realized that while each company can use unique methods of collecting and using data, the actual processes of building the management infrastructure are almost always the same. AWS remedies DBMS problems with its Amazon Relational Database Service (Amazon RDS).

Negotiation is a dialogue intended to resolve disputes, to produce an agreement on courses of action, to bargain for individual or collective advantage, or to craft outcomes to satisfy various interests. It is the primary method of alternative dispute resolution. This white paper focuses primarily on the negotiation process, different negotiation styles, and the various elements of communication that affect the outcome, including: Negotiation Communications, Constructive Questioning, Communication Obstacles (and overcoming those obstacles), Challenging Negotiation Situations and "Traps," and, finally, completing Successful Negotiations, a.k.a. "Getting to Yes"

In this seminar, discover how OpenStack can simplify your cloud infrastructure management. Experts from Red Hat, the leading contributor to the OpenStack project, will fill you in on how organizations have solved problems and increased business value with open-source cloud technology. They will also give you a peek into the future of Red Hat OpenStack and reveal how Red Hat training and certification can ensure the success of your cloud deployment.

Cloud forensics involves exploring issues a company and its forensic examiner may face when suffering a breach of company information in the cloud. If they need to collect information from the cloud to determine what happened, to determine what was lost or compromised, for remediation, for civil litigation, or for some other action, what issues will they face? And, how can they collect the data? Although this white paper discusses many legal issues, this is not a legal "how-to" article. The purpose is to provide some insight into cloud forensics.

Organizations are moving strongly toward Bring Your Own Device (BYOD) access, bringing outsourced activities back in-house, and finding ways to make use of the growing amounts of data flowing in from many new sources such as social media. These factors create an increasing shift in required and desired skills showing up in IT departments. Hiring and salary surveys, such as the 2014 IT Skills and Salary Survey from Global Knowledge and Windows IP Pro, TEKsystems' 2014 Annual IT Forecast, Foote Research Group's 2014 IT Skills and Certifications Pay Index, Computerworld's annual Forecast survey, Robert Half Technology Survey, and information from the US Bureau of Labor Statistics, Futurestep, Mondo, GovLoop, and Dice have presented a developing picture of the IT skills that will be in demand in 2014. Here, in survey order, are the top 10 major skills and why they made the list.