Resource Library

Join us for this exciting journey through Microsoft Security, Compliance, and Identity (SCI) new security-focused certifications. We will discover the complete portfolio of associate training and certification for Microsoft Security, designed to meet industry and market needs, with roles, skills and capabilities needed for the job, including specializations, hands-on experience and practice requirements. We will also discuss the skills gap in security professionals. View the slide deck>>

This Microsoft and Global Knowledge 1-hour webinar event gives you an overview to the different Microsoft solutions for managing security in your organization. Explore how Microsoft provides a holistic approach to security, helping you to protect identities, data, applications, and devices across on-premises, cloud, and mobile.

Microsoft retired the MCSA and MCSE certifications on January 2021. Does that really mean it is the end? It isn’t. Join this webinar to understand the logical next steps and new certification paths. View the slide deck>>

For organizations getting started with RHEL, Red Hat Training has developed a series of courses to develop the skills needed for basic administration and configuration of Red Hat Enterprise Linux. These courses introduce key command line concepts and enterprise-level tools, laying the foundation for the rapid deployment of Red Hat Enterprise Linux. The curriculum also introduces the basic administration skills needed for resolving configuration issues and integrating Red Hat Enterprise Linux systems with other existing environments. View the slide deck>>

Explore how Azure provides easy-to-use services to help you get started with building Data and AI solutions. Learn about many areas of AI, including machine learning, and how many modern applications and services depend on predictive machine learning models. We will also talk about the fundamentals of database concepts in a cloud environment and how to build your foundational knowledge of cloud data services within Azure.

This webinar begins with a general introduction to Microsoft SQL Server editions and versions. We will then highlight several scalability features of SQL Server. Next we will look at the High Availability Options of SQL Server. Finally we will look at Azure SQL deployment and Availability solutions. View the slide deck>

This webinar will provide a high level overview of Microsoft SCCM 2012R2 and the new features available. You will learn day-to-day management tasks, including how to query data, manage applications, hardware and software inventory and software updates by using Configuration Manager. View the slide deck>

The session will start with a general introduction to Microsoft SQL Server editions and versions. We will then highlight several scalability features of SQL Server. Next we will look at the High Availability Options of SQL Server. Finally we will look at Azure SQL deployment and Availability solutions. View the slide deck>

Have you ever wondered which skills are required for a successful career in technology at Microsoft? Whether you are an aspiring future Microsoft employee, or just looking for expert advice and inspiration on what skills to add to your toolbelt to build a career in the tech premier league, this webinar is for you. Watch this webinar as Andrew Ludlow, Enterprise Security Executive, and Jason Johnson, who leads the Microsoft Aspire Experience program, share discuss in-demand certifications and soft skills for careers at Microsoft, with an additional focus on the importance of cybersecurity skills.

Microsoft is retiring the MCSA and MCSE certifications January 31st, 2021. Does that really mean it is the end? It isn’t.Join this webinar to understand the logical next steps and new certification paths. View the slide deck>

This webinar will examine how to create various services in Azure. We will consider the different ways available to create resources in Azure. View the slide deck>>

IT administration tasks have usually required manual, point and click operations. Those days are gone; not only is manual action no longer necessary, but your IT technologists can’t afford the time to manually do what can be easily automated and taken off their plate. PowerShell provides an intuitive way to turn time-consuming grunt work into simple, repeatable, scriptable commands. Is your organization taking advantage of PowerShell? Your competitors are. View the slide deck>

Microsoft Power Automate/Flow is a cloud-based service that makes it practical and simple for end users to build workflows that automate time-consuming tasks and processes across many Microsoft and Non-Microsoft applications and services.

This webinar provides a step-by-step walkthrough of the Microsoft Dynamics 365 and Power Platform courses and certifications that are currently being offered by Global Knowledge. We’ll talk about the key audiences, required steps, what the learner needs to know and review the entire portfolio. View the slide deck>

This webinar will provide tips and strategies for achieving Microsoft certifications for personal and career success. This webinar will present ideas around studying for certification, the value of certification, what training does and does not do, and how certification helps advance your career. View the slide deck>

Whether you are a seasoned computer user or new to the MS Office environment, we are sure you have some questions regarding Office 365. This webinar will help demystify the differences between Office 365 in the Cloud and on your PC. Find out when to use one over the other. Have you wondered when should you use OneDrive over SharePoint. Can you just use PowerBi Desktop or should you subscribe to the PowerBI Service? What is Delve? Is Flow a useful tool and how could you use it?

In this live excerpt from Supporting and Troubleshooting Windows 10 (M10982), Windows 10 expert and Microsoft Certified instructor, John Panagakos, will lead you through one of the most popular modules in this course.

Learn to effectively use Microsoft Outlook as a work organization and management tool. This webinar will help participants enhance their personal and team productivity, while giving them more control over activities and information.

ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services. The 4th iteration retains ITIL’s place as one of the key tools at the disposal of organization’s seeking to manage digital transformations.

The Red Hat® Learning Subscription delivers 12-months of unlimited access to all Red Hat Online Training courses. The Standard RHLS subscription is a higher tier with access to 5 certification exams and up to 2 retakes.

The way Microsoft certifies Azure skills has changed. In this recorded webinar, we’ll cover what these changes mean for your Azure Certification path.

Businesses and IT organizations have changed radically and rapidly over the last five years. Microsoft and other technology companies are driving innovation by providing products that change the way all organizations work—products like Microsoft Office 365, Skype for Business and Azure. Of course, that means the skills required to support these new IT models and products are changing too. The big challenge facing today’s IT pros is how to stay ahead. Lifelong learners have a lot of options, so choosing how you train is more important than ever.

Join us for a detailed, hour-long webinar in which Microsoft Windows expert and Global Knowledge instructor Jeff Peters will review and demonstrate the key tools needed to rescue a problematic computer. He will explore the ins and outs of the powerful Windows 8 Reset, Refresh, and Restore options, enabling you not only to get your business running smoothly again with minimal troubleshooting, but also to save the day for you and your end users.

Whether you've already upgraded to Windows 10 or you're interested to learn more, this webinar will help familiarize you with the major updates and features. Join Microsoft instructor, John Panagakos, for an hour-long webinar that will dive into the exciting new features Windows 10 has to offer.

Businesses today are more dependent on technology than ever. And, more than ever, they're looking to IT for ways to improve employee productivity, customer service and innovation. The challenge is that in order to achieve results with technology, IT and the business have to work collaboratively. IT needs to be able to develop the right relationships and communicate with different stakeholders from a business perspective - not a technical one. As a result, the transformation of the IT department has become a top-level priority for many leading organizations. At the same time, business leaders need to strengthen their business technology IQ and play a more significant role in the governance of IT.

In this hour-long webinar, Global Knowledge course director Brian Egler will examine key new features of Microsoft SQL Server 2016 that demonstrate how it provides automatic end-to-end security, seamless generation of business analytics and elastic integration of data in the cloud.

In this hour-long webinar, Global Knowledge instructor and ITIL Expert Michael Scarborough will share his knowledge and expertise on various aspects of incident management and problem management processes. He will help you understand the difference between incidents and problems and between incident and problem management, providing examples from his own experience to drive the concepts home. Michael will also provide an overview of who performs various incident and problem management activities in an organization.

You will learn how many organizations approach change management as compared to how best practices dictate that change management should work. Global Knowledge instructor and ITIL Expert Michael Scarborough will fill you in on the purpose of change management and the difference between change management and change tickets. He will provide a high-level guide for establishing a change management process that uses real-world examples as its basis.

In this hour-long webinar by Global Knowledge instructor and ITIL Expert Michael Scarborough, you will learn how to study for and succeed in passing ITIL Intermediate Exams. You will learn how to approach an ITIL Intermediate exam, the true/false approach and why it works and how to study for the ITIL Intermediate exams.

Nasser El-Batal will walk you through the most useful, recognized, and mandated ITSM best practices in the industry: TOGAF, COBIT and ITIL®. He will highlight the benefits of integrating them into a single implementation program to avoid project disaster. Discussions are focused on "Getting Your House in Order" and how to establish your own organization-specific business transformation program, while increasing your organization maturity.

Cloud computing enables development teams to get applications into production faster. IT Service Management (ITSM) leaders must adopt new strategies and change existing processes or risk becoming a barrier to success. Cloud computing requires DevOps-the blending of development and operations with the goal of accelerating time-to-market and reducing time-to-value. The good news is that ITIL® is uniquely positioned to accelerate DevOps, but it requires changes to existing ITSM processes.

Join Microsoft SQL Server expert Brian Egler for an hour-long webinar covering the key features and updates in the upcoming release of Microsoft SQL Server 2014! You will get a thorough review, along with demonstrations, of how SQL Server 2014 provides substantial improvements in performance, manageability, and availability that will make your job easier.

Your Microsoft SQL Server database often contains the most valuable information in your organization. Get tips for securing it properly and effectively in this free, information-packed webinar with Microsoft SQL Server expert Gidget Pryor. In just an hour, Gidget will demonstrate the layered security approach used by SQL Server. She will step you through the process and best practices of setting up logins, users, roles, schemas, and permissions, and she will review the security model changes that have taken place from SQL Server 2005 through SQL Server 2012. She will also review SQL Server 2012 training and certifications.

Traditionally, ITIL and TOGAF professionals have been part of different teams within an organization. Due to the ongoing alignment of business and IT, these professionals now often find themselves on the same team. Because of this crossover, there is a growing trend towards organization of work based on multiple best practice models.