ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services. The 4th iteration retains ITIL’s place as one of the key tools at the disposal of organization’s seeking to manage digital transformations.
Global Product Director
Barry is our Global Product Director for IT Best Practices and acknowledged ITIL® guru. He is part of the authoring and editing team for the ITIL4 best practices publications. At Global Knowledge, he engages in a number of our key customers to develop and deliver both education and consultancy assignments. In his spare time, he is (amongst other things) a keen ornithologist.
This webinar will cover what’s new, what has been retained and what has been consigned to the trash can of history. Barry will also discuss your transition to the new principles from both an operating model and educational viewpoint.
Here is what you can expect to learn in this webinar:
- Understanding of the key elements of ITIL®4
- Advice and guidance on transitioning your organisation’s adoption of ITIL® 4 guidance