Resource Library

5,700+ of your peers completed the survey. Gain access to Skillsoft’s IT Skills and Salary Report to see the results.

ITIL is the preeminent framework for managing IT service delivery around the world. ITIL 4 defines a Service Value System that prescribes specific practices and activities during the design, development, delivery, and support of IT services.

The cloud in general and specifically the Microsoft Azure cloud enables companies to act faster. They can adapt new processes and implement new technology much quicker than they were able to in the past. They do it without the huge investments they had, but it comes with a monthly subscription cost and some ‘pay as you go’ costs. Where in the past (file)servers where implemented as the platform for solutions, it is now the Microsoft Azure cloud as the solution platform.

This white paper discusses the Global Knowledge Skills Development Index™ and how it can be used as a tool to help IT professionals identify the most important skill needs, select the appropriate training, and ultimately eliminate skills gaps.

The Cisco Certified CyberOps Associate certification focuses on the cybersecurity branch of IT security

In any operational data center, it is critical to have the highest degree of visibility on network traffic for operations and application troubleshooting.

Gain access to this hands-on lab and learn to use NMAP, an open-source port-scan tool, for networking discovery, vulnerability scanning and security risk detection.

This Certification Prep Guide provides an overview of the Microsoft Azure Solutions Architect Expert certification and offers helpful tips that you can use when preparing for your certification exam.

This Certification Prep Guide provides an overview of the current Multicloud Infrastructure certification offered by Nutanix and offers helpful tips that you can use when preparing for your certification exam

CISA is now one of the most sought-after and highest-paying IT certifications

This Certification Prep Guide provides an overview of the Microsoft Azure Administrator Associate certification and offers helpful tips that you can use when preparing for your certification exam.

Digital transformation has bred equal parts innovation and risk. And it’s not just the IT department that’s been disrupted—technology is now the most critical risk factor for the entire organization.

CISSP is a widely desired indicator of knowledge, experience, and excellence on the resume of many IT professionals.

The CCNP Enterprise certification is the newest CCNP level certification. It replaces the CCNP Routing and Switching certification that has had multiple iterations throughout the years.

This Certification Prep Guide provides an overview of the current AWS Certified Solutions Architect – Associate certification and offers helpful tips that you can use when preparing for your AWS Architect certification exam.

This certification prep guide provides an overview of the current Cisco Certified Network Professional-Security certification and offers helpful tips.

Security is complicated, which has led to the many misconceptions and misunderstandings about security. By paying attention to these 10 concerns that security experts want you to know, you can gain knowledge and understanding about security and be securer both at work and in your personal life.

This Certification Prep Guide provides an overview of the current Google Certified Professional Cloud Architect certification and offers helpful tips that you can use when preparing for your GCP certification exam.

This Certification Prep Guide provides an overview of the current Google Certified Professional Cloud Architect certification and offers helpful tips that you can use when preparing for your GCP certification exam.

This Certification Prep Guide provides an overview of the current Google Cloud Platform (GCP) Certified Data Engineer certification and offers helpful tips that you can use when preparing for your GCP certification exam.

This certification prep guide provides an overview of the current Cisco Certified Network Associate (CCNA) certification and offers helpful tips that students can use when preparing for the exam.

A career in Cybersecurity means being a lifelong learner. New attacks are constantly being invented, and cybersecurity engineers must respond to them in new ways. This video introduces a new supply chain attack, which provides a fascinating glimpse into the incredible skills of state sponsored professional hackers.

In any operational data network, the two high-level outcome possibilities are connectivity and isolation. If every device can connect to every other device by enabling full connectivity, networking is relatively easy to create, but inherently unsecure. If a network fully isolates all forms of traffic, it is unusable.

The updated version of the CISSP exam was released on May 1, 2021. The new version now includes a significant number of new topics.

This Certification Prep Guide provides an overview of the current Project Management Professional (PMP)® certification and offers helpful tips that you can use when preparing for your PMP certification exam.

Advancing your knowledge of the Amazon Web Services (AWS) cloud can be life-changing.

An quick fundamental overview of layer two devices.   To learn more about this and similar topics, enroll in our exclusive Understanding Networking Fundamentals course.    

This guide provides an overview of the Security+ certification, including who the certification is for, how to earn and maintain it, the positive impact that it will have on your career, and options for advancement following your Security+ certification.

The Security+ certification is a common component of a cybersecurity professional’s resume, which would leave a gap if it is not present. Learn about the new material that will be present on the SY0-601 Security+ exam.

It’s inevitable. At some point in your career, you’ll find yourself working alongside individuals who fall into the general category of “Difficult People.” The effects these people can have on an organization vary greatly but usually involve many problems for the team. This white paper describes some of the more common types of difficult people and provides you with tips on how to handle them.

When creating products, providing services and achieving results, consistency is the goal of quality management. This white paper gives you a basic overview of the tools and techniques you need for quality planning and quality assurance. Learn which resources help you to evaluate programs, prioritize objectives or discover problem areas. Featured within this white paper are Kaoru Ishikawa’s seven quality tools which include flowcharts, histograms and cause-and-effect diagrams. 

Projects are often complex, made up of a large number of moving pieces. This brings numerous challenges. By using the three key steps mentioned in this white paper, your projects will run more smoothly from start to finish.

This Certification Prep Guide provides an overview of the Microsoft Azure Fundamentals certification and offers helpful tips that you can use when preparing for your certification exam. 

Critical thinking allows us to take control of our thinking rather than letting it become hijacked by convenience, mindset, assumptions and bias. This white paper will walk you through understanding the implications of inputs (data) and influences (bias) to the reasoning process. You will learn how to develop a questioning outlook and quality standards that will lead you to make more effective decisions.

What quality did the most influential leaders throughout history, such as Winston Churchill, Ronald Reagan, and Margaret Thatcher, all have in common? They were some of the greatest orators the world has ever known. Their communication skills were the tools with which they built up nations with strong foundations. They taught us that the most fundamental factor of success is without a doubt communication, and that strong communication is the pathway to strong leadership. Here you will find a breakdown of what makes an effective communicator and how you too can develop your leadership skills through communication.

This cybersecurity white paper explores the origins and motivations of cyberwarfare, and provides actions you can take in response.

Examine the evolution from physical servers to VMs to containers and the driving factors behind this change. Also review the available container management solutions on AWS, Google Cloud Platform and Microsoft Azure. 

This Certification Prep Guide provides an overview of the Microsoft Azure Developer Associate certification and offers helpful tips that you can use when preparing for your certification exam.

This e-book details the six steps along the learner’s journey. People are the heart of any organization and success can only be achieved when you develop the people who orchestrate technology and business processes. Learn how to identify and close skills gaps, select a training provider, evaluate success, and more.

What we love about our annual IT Skills and Salary Survey is that IT professionals are thoughtful and honest with their answers … well, sometimes a little too honest. Here are actual open-field comments from the 2019 survey. #ITGetsReal

The traditional network engineering model of configuring one device at a time simply doesn’t scale to the growing needs of today’s network. Cisco's intent-based networks and software-defined networking solutions will enable your organization to meet the demands of network programmability and automation. The result will be greater network agility to support new applications while complying with increasing security needs.

Learn more about the Blended Live delivery format from Global Knowledge.

This video focuses on the roles and responsibilities of penetration testing job functions at successful cybersecurity organizations.  

This video focuses on the roles and responsibilities of secure software development job functions at successful cybersecurity organizations.

This video focuses on the roles and responsibilities of incident response and forensic analysis job functions at successful cybersecurity organizations. 

This video focuses on the roles and responsibilities of secure devops and devsecops job functions at successful cybersecurity organizations. 

This video focuses on the roles and responsibilities of identity and access management job functions at successful cybersecurity organizations.  

This video focuses on the roles and responsibilities of governance, risk, and compliance job functions at successful cybersecurity organizations.  

This video focuses on the roles and responsibilities of cybersecurity data loss prevention engineers at successful cybersecurity organizations.  

This video focuses on the roles and responsibilities of cybersecurity architecture and policy job functions at successful cybersecurity organizations.  

Understand how password length and complexity can make your passwords easy to guess or virtually impossible to bypass.

A mobile phone is just like a small computer, that can be hacked.  Learn basic mobile phone security practices to lock down this potential entry point to your corporate systems.

A firewall is a security tool which may be a hardware or software solution that is used to filter network traffic. Understand the basic functionality of a firewall where traffic is blocked or allowed to enter the network.

An incident is an event that could lead to loss of, or disruption to, an organization's operations, services or functions. Understand how an incident response team prepares, plans, and responds to a security breach.

The goal of risk management is to reduce risk down to an acceptable or tolerable level. Understand countermeasures, safeguards, and security controls that can be selected to eliminate or reduce risk.

Networks are under attack as hackers try to access systems to compromise or steal sensitive data and information. Understand the threats posed by malware, ransomware and social engineering.

Experience the best of instructor-led and on-demand learning. Blended Live from Global Knowledge combines the expert direction of instructor-led training and the flexibility of on-demand learning and will enable you to close critical skills gaps more effectively while maintaining your day to day responsibilities.

This Certification Prep Guide provides an overview of the current MCSE: Cloud Platform and Infrastructure certification and offers helpful tips that you can use when preparing for your MCSE certification exam.

This Certification Prep Guide provides an overview of the current CompTIA Cloud+ certification and offers helpful tips that you can use when preparing for your CompTIA Cloud+ certification exam.

As far as modern architectures go, there are few more complicated than an IoT pipeline. You’ve got to consider an ingestion layer (typically streaming) that may undergo manic load. You’ve got to think of data tagging, storage (probably across multiple engines), archival and access—both internal and external. And all of it has to scale like crazy, be as cost effective as possible, and use automation wherever it can. Oh, and your boss needs the IoT pipeline built by tomorrow. Short timelines? Tight budget? Unrealistic expectations? Unfortunately, these asks are realities for many cloud professionals. AWS knows this and is here to help.  

Being able to play both roles of a project manager (PM) and a business analyst (BA) is a great skillset to have. Learn how to ensure your team gets what it needs in these two key roles so that you all can deliver successfully.

This overview of the Cisco On-Demand Learning portfolio covers the various products and solutions available. Including all access collections, certification e-camps, and individual course titles.  With Cisco On-Demand Learning you can train your workforce easily and effectively.

In the face of increasing skills gaps and the demands that digital transformation is placing on organizations, skilled IT works are a must. This white paper explains how Global Knowledge can help your organization build a more engaged, highly skilled workforce through IT training. It presents the findings of recent surveys, completed by more than 3,200 Global Knowledge students that have attended training within the past eight months. Learn the top benefits that organizations receive from training their employees, the expected productivity gain and much more

Building upon the IT best practices of Lean, Agile Scrum and IT Service Management, DevOps adds that “missing” layer to tie together the service lifecycle workflow across Development and Operations, while leveraging the latest in automation technology. Demand for skilled, open-minded, and collaborative professionals with DevOps knowledge is rapidly increasing. Are you ready for change?    

It has been over three years since the last revision of the CompTIA Security+ exam back on May 1, 2014. In fall of 2017, the latest version, SY0-501, was released. This revamped exam retains the same six domains as established in SY0-401, which emphasizes security in three main areas: application, data, and host.

This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.

Take your VMware vSphere training to the next level—set up your own training lab environment. This paper is broken down into three major sections: the hardware required, the VMware Workstation configuration, and installing vSphere and vCenter (vC).

Getting a clear understanding of what Amazon Web Services (AWS) is and how it can help your business can be a daunting task. The depth and breadth of AWS is significant, comprising over 100 services in dozens of data centers located in 16 Regions throughout the globe (with five more in the works). They offer computing, storage, networking, deployment, management, and a host of "supporting" services like queues, serverless functions, and e-mail. There's a great chance that AWS has more than a few products to help you work faster, smarter, and more cost effectively. So, where should you start?

The process of subnetting is both a mathematical process and a network design process. Mathematics drives how subnets are calculated, identified, and assigned. The network design and requirements of the organization drive how many subnets are needed and how many hosts an individual subnet needs to support. Binary basics and IPv4 address structure were covered in part one of this two-part paper.

Whether you are operating a home system, overseeing a small startup, or performing security governance for an enterprise, everyone can benefit from paying attention to security. This white paper provides a list of 10 security tools and tests that will help you check out suspicious issues and keep ahead of new risks and threats.

Google Cloud Platform (GCP) is Google’s public cloud offering comparable to Amazon Web Services and Microsoft Azure. The difference is that GCP is built upon Google's massive, cutting-edge infrastructure that handles the traffic and workload of all Google users. There is a wide range of services available in GCP ranging from Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) to completely managed Software-as-a-Service (SaaS). We will discuss the available infrastructure components and how they provide a powerful and flexible foundation on which to build your applications.

The Global Knowledge IT Skills and Salary Report is a window into the inner workings of IT departments, revealing insights and opinions held by professionals around the world. For 10 years, we have surveyed over 120,000 men and women in IT about the state of the industry. With a decade of data at our fingertips, we analyzed 10 years’ worth of reports and noticed four major trending areas: certifications, salaries, cloud computing and cybersecurity. 

For 10 years, Global Knowledge has surveyed IT professionals and published the findings in our annual IT Skills and Salary Report. With topics ranging from top-paying certifications to most in-demand skills, our reports have consistently provided a deep examination of the attitudes and opinions held by IT professionals around the globe. With a decade of reporting at our fingertips, we decided it was an appropriate time to dissect the views of those making the decisions in the tech industry. What are their biggest challenges? How have their training opinions changed over time? How do their actions affect staff?

This paper is a high level, moderately technical understanding of Hyper-Converged Infrastructures. IT managers, data center architects, and administrators alike may find this information helpful in their pursuit to simplify the data center and improve application performance.

When designing a structured business analyst interview, it’s crucial to have a goal in mind, a clear set of questions planned, and an understanding of how those questions may deviate from the intended goal. An interview has an intended line of questioning; it may also have alternate lines of questioning and unanticipated paths where the interviewee has raised issues or answered questions in a way the business analyst had not considered or planned. In short, an interview is a social process.

A structured business analysis interview is much more than a conversation; it is a controlled event requiring attention to detail, cautious design, and a strong social foundation from which to build a trusting and lasting relationship.

Resource management is always an issue in any project, especially when the stakeholders from whom we need time have operational duties to perform.  If our requirements team was at our disposal 100 percent, always completed activities on target, and worked a full eight hour day without distraction or a loss of productivity, then estimating time would be simple. In this paper, we explore standard approaches to time estimation, the dangers of multi-tasking, and estimation alternatives, which consider work habits and productivity norms.

Linking business analysis skills with the methods of The Open Group’s Architecture Framework, TOGAF®, facilitates stronger IT results that drive business value.

Structuring techniques are the foundation of decision making. They are to decision making what blueprints are to construction. There are a number of techniques that will quickly and easily improve the analysis of virtually any problem. This paper introduces some of the simplest and most effective structuring techniques including sorting, sequencing, placement, decision trees, and ranking.  

How can organizations in diverse industries continue to use familiar waterfall practices and at the same time be more agile? The answer is to use program management that is designed to be agile.