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International Insurance Organization (IIO) needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware and IBM products.
Through synchronous, on-site instructor-led training in Nashville, Tennessee and Pittsburgh, Pennsylvania, Global Knowledge was able to help the organization create standardized language and process around the cloud through customized foundation classes
Today, with cloud computing, many key IT metrics are not aligned to the business goals of the customers they serve, incenting the wrong behavior in IT.
Customer preferences today are all about being social while mobile. To remain competitive, businesses need to meet these new requirements with innovative and digitally personalized customer experiences.
Identifying foundational skill gaps and training enabled a company's conversion to Cloud. Needs Analysis case study by Global Knoweldge.
Learn how a Global Learning Program Infuses IBM Partners with Cloud and SoftLayer Expertise. A needs analysis case study about Global Knowledge training.
Global Knowledge delivered the experience and know-how to provide the expert, customized IBM Tivoli training needed in a short time frame.
Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.
Customer perception matters because customer quality of experience (QoE) is the vital factor in delivering cloud computing services — and the key to your success
By implementing SharePoint, a worldwide gas corporation sought to improve workplace efficiency, enhance collaborative opportunities, and advance document management capabilities while maintaining a high level of security and control.
This brief explores how IT leaders can use cloud computing safely and effectively.
Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.
This brief examines how having an effective whether-to-adopt decision process increases your chance of success when adopting cloud computing.
Understand cloud's strengths and weaknesses. Minimize adverse outcomes by understanding that cloud’s positive benefits come with risks.
How do you Manage Public Cloud Security? What's a sound approach to minimizing security risk when using public cloud services? Everything you need to know.
Cloud service providers often tout staff reduction as a key benefit of cloud computing, but that can be misleading. We examine the impact on IT staffing.
We examine firm types and determine which ones should invest in cloud computing right now.
Cloud isn’t a technology — it’s a new business model powered by new technologies. Cloud sells IT infrastructure, platforms and applications as services.
IT leaders often make the mistake of assuming cloud is just another technology to implement, but cloud is a service model, not a technology.
A key benefit of cloud computing is on-demand self-service. Successful IT leaders know that usage-based IT can quickly become more expensive than what it replaces.
This brief explains how to use proven infrastructure and operations (I &O) standard changes as templates for continuous cloud deployment and DevOps.
Our training solution put our instructor, a former military officer, aboard their ship. He flew halfway around the world with the course equipment to a U.S. Navy ship.
Customized Microsoft Certification Training Increases Help Desk Efficiency. Read out case study with Teleperformance's experience with GK.
International oil company needed to train 80,000+ end-users and 4,000 IT support personnel. These professionals were located at more than 1,300 locations in over 100 countries. There wasn't a corporate learning and development office. Each office site, or regional operating unit, made its own training decisions.
Training for managing and planning mandated certifications. Global Knowledge helped increase U.S. Air Force compliancy worldwide.
The training solution's main goal was to maximize the experience of each attendee regardless of their prerequisite knowledge. Training needed to be delivered on three continents.
Failure to meet the certification provisions could expose individuals to loss of position and agencies could possibly lose funding by the U.S. Congress.
In this Case Study, learn how customized network security training helps prevent hacker attacks. Learn more about the situations, solution and results.
Global Knowledge's live labs allowed the University of Ottawa's IT team to apply skills they learned in training in hands-on lab settings to the same equipment deployed in their network.