Resource Library

A 60 minute, interview style webinar with Tejas Vashi of Learning@Cisco to discuss network security trends, risk mitigation and the recently released Cisco Cybersecurity Report. As organizations go through digital business transformation, attack surfaces are increasing, making it more difficult for Enterprises to secure today’s networks and proactively mitigate security breaches.  Businesses and IT security professionals must focus on their most important goal:  establish a secure communications environment. Join us to hear from Tejas Vashi, Senior Director of Learning@Cisco’s Product Strategy & Marketing, about key trends from Cisco’s latest cybersecurity industry research, the security challenges organizations face today, and what they can do to mitigate the risks.

As organizations continue to look at data in Salesforce for business insight, it is becoming more important for business analysts and program managers to understand how to establish a process for developing and deploying analytics solutions for their organization. This one-hour webinar offers an overview of key Salesforce functionality, and will explore how to leverage basic reporting to determine how to best solve business challenges using Salesforce, including: Lightning Process Builder basics and overview Reporting Formats and Build Steps

Almost anyone who turns on a computer at work uses Microsoft Office, but the everyday user is barely scratching the surface of what is possible with this remarkable software package. Webinar leader David Arnburg is a Microsoft desktop applications expert with more than twenty years experience as a trainer. Join David for this info-packed hour, where you'll learn about the hidden power and productivity of Word, Excel, Outlook and PowerPoint. You will learn in Excel (00:44 - 20:34): How to save time by creating an AutoFill list, How to use Conditional Formatting to dynamically highlight content. You will learn in Outlook (20:38 - 35:15): How to take advantage of Outlook’s Quick Steps feature, How to use enhanced Search features. You will learn in Word (35:17 - 46:50): How to use styles to quickly format your document, How to use Bookmarks in long documents. You will learn in PowerPoint (46:52 - 51:20): How to create a PowerPoint presentation from a Word document, How to re-use existing slides in a presentation.

It’s inevitable. At some point in your career, you’ll find yourself working alongside individuals who fall into the general category of “Difficult People.” The effects these people can have on an organization vary greatly but usually involve many problems for the team. This white paper describes some of the more common types of difficult people and provides you with tips on how to handle them.

As organizations embark on agile initiatives, business analysts can serve a critical role in ensuring the success of those initiatives. This one-hour webinar will explore why business analysts embody core values and skills to thrive in an agile world. In this one-hour webinar, you will learn: Common myths about agile and business analysis, Agile roles for business analysts, BA skills for succeeding in an agile world, and Maximizing value – at the core of the BA role.

Whether your project follows formal or informal project management, waterfall, or an iterative or Agile, making use of the daily stand-up meeting is an essential habit required for every self-organizing team. Stand-ups are a core practice and help us determine customer value, reinforce team structure, organize priorities, address uncertainty, remove impediments, and manage our time through the use of a personal Kanban. In this one-hour webinar, we will: Determine daily customer value with the three stand-up questions, Investigate the use a Team Charter to build team structure and balance, Address daily uncertainty with a Risk Burndown, and Participate in a small exercise and create your own personal weekly and daily Kanban using exclusive cognitive techniques to manage the multitasking behaviors required of all of us.

This webinar focuses on assisting leaders who are determining whether Agile is right for their organization. In one hour, we will take you from the basic concepts of Agile methodology to understanding the process and what your role is as a leader. You will learn the challenges and benefits and how an Agile culture can fuel your teams and provide value for your customers faster.

This paper is a high level, moderately technical understanding of Hyper-Converged Infrastructures. IT managers, data center architects, and administrators alike may find this information helpful in their pursuit to simplify the data center and improve application performance.

More than 14,000 IT and business professionals worldwide who participated in Global Knowledge’s 10th annual IT Skills and Salary Survey confirmed that individuals and organizations benefit from IT certification; participants identified increased productivity and earning potential, fewer skills gaps and faster troubleshooting as benefits of certification.

Agile project management literally turns the world of managing projects upside down. The triple constraint is balanced in an unconventional way, the role of the matrix team coordinator is downplayed, and risk management can be built into the prioritization approach. So, what is left for the PM to do?