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Growing your ITSM practice will transform your business


ITIL® is the most widely accepted approach to IT service management (ITSM) in the world. The ITIL Framework is based on the Service Value System, which supplies guidance for turning opportunities or demand (i.e., the need for an IT service) into something more impactful than just a technological solution.











Source: “ITIL Foundation: ITIL 4 Edition (2019) – ITIL 4 Service Value System [Axelos]

Global Knowledge’s ITIL training courses cover the core principles, practices, and value chain activities that will build your team’s skills and grow your IT Service management practice. You can expect:

Improved Service Delivery

A well-developed ITSM practice can help your organization improve the delivery of IT services to customers and stakeholders, ensuring that they receive the support they need in a prompt and effective manner.

Increased Efficiency

A strong ITSM practice can help streamline IT processes and reduce waste, leading to increased efficiency and cost savings.

Better Customer Satisfaction

A well-structured ITSM practice can help your organization better understand and meet the needs of customers and stakeholders, leading to improved customer satisfaction and stronger relationships.

Improved Reputation

A mature ITSM practice can help your organization establish a reputation for providing high-quality IT services, leading to increased credibility and trust with customers and stakeholders.

Better Talent Attraction and Retention

A strong ITSM practice can help your organization attract and keep top talent in the IT field, as well-structured and well-run IT services are often seen as a mark of professionalism and success.

Better Compliance

A well-structured ITSM practice can help your organization follow relevant regulations and standards, such as ISO 20000 or ITIL, reducing the risk of non-compliance and improving the overall security and stability of your IT services.


By growing your ITSM practice, you will be instrumental in driving greater business outcomes, improving efficiency, and will build a reputation as a trusted business partner and provider of high-quality IT services.

View the ITIL Certification Scheme

ITIL ® is a registered trademark of Axelos Limited, used under permission of Axelos Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.