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Growing your ITSM practice will transform your business


ITIL® is the most widely accepted approach to IT service management (ITSM) in the world. The ITIL Framework is based on the Service Value System, which supplies guidance for turning opportunities or demand (i.e., the need for an IT service) into something more impactful than just a technological solution.











Source: ITIL Foundation: ITIL 4 Edition (2019) – ITIL 4 Service Value System [Axelos]

Global Knowledge’s ITIL training courses cover the core principles, practices, and value chain activities that will build your team’s skills and grow your IT Service management practice.

By growing your ITSM practice, you will be instrumental in driving greater business outcomes, improving efficiency, and will build a reputation as a trusted business partner and provider of high-quality IT services.

View the ITIL Certification Scheme

ITIL ® is a registered trademark of Axelos Limited, used under permission of Axelos Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.