Resource Library

Whether you are a seasoned computer user or new to the MS Office environment, we are sure you have some questions regarding Office 365. This webinar will help demystify the differences between Office 365 in the Cloud and on your PC. Find out when to use one over the other. Have you wondered when should you use OneDrive over SharePoint. Can you just use PowerBi Desktop or should you subscribe to the PowerBI Service? What is Delve? Is Flow a useful tool and how could you use it?

Managers are in dire need of cybersecurity professionals with specific skills. If you’re looking to advance your career, or transfer into the cyber field, now is the time to get certified.

The value of IT certifications has grown considerably over the last decade. Examine the evolution of certification trends, see the top-paying certifications and learn how decision-makers are struggling to hire certified employees.

Looking ahead at new and emerging certifications provides insight into the areas deemed valuable in the IT industry. If you are an early adopter or in a position where you need to show that you have the bleeding-edge expertise of a technology, this list of recent and upcoming certifications is for you. 

In 2019, Microsoft has thoughtfully adapted their curriculum to boost Azure skills adoption. And to further speed up Azure consumption, Global Knowledge has stepped in to support Microsoft’s evolution and their new strategy. We’re fighting change with change. And here’s how we did it.

In this live excerpt from Supporting and Troubleshooting Windows 10 (M10982), Windows 10 expert and Microsoft Certified instructor, John Panagakos, will lead you through one of the most popular modules in this course.

For organizations with the willingness to get in shape and regain their corporate vitality, combining and aligning best practice frameworks is a sure way to achieve that goal. Admittedly, it takes work. Combining ITIL® 4 and project management should be high on your list.

Learn about all of your options before choosing the path that works for our organization. Here we look at three of the common metrics questions and how ITIL® offers a balanced view for solving them.    

Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.

ITIL is one of the most sought-after certifications among IT professionals—nearly one in five is ITIL-certified. Find out how ITIL students apply what they learned to their job.

ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services. The 4th iteration retains ITIL’s place as one of the key tools at the disposal of organization’s seeking to manage digital transformations.

The ITIL 4 update is the first since 2011, and will address the new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT development.

ITIL® 4 Foundation Bridge is a new Global Knowledge course that addresses the specific needs of professionals who have already achieved the ITIL v3 Foundation certification and wish to upgrade to ITIL 4. 

The Red Hat® Learning Subscription delivers 12-months of unlimited access to all Red Hat Online Training courses. The Standard RHLS subscription is a higher tier with access to 5 certification exams and up to 2 retakes.

Global Knowledge subject matter experts know certification exams inside and out. They understand the study methods and test-taking techniques that pay off the most when it’s exam time. Here are 10 certification exam tips and tricks, directly from our experts and Certification Prep Guides, that will best position you for certification success.

The way Microsoft certifies Azure skills has changed. In this recorded webinar, we’ll cover what these changes mean for your Azure Certification path.

In this one-hour webinar, AWS consultant and instructor Ryan Dymek, will discuss how to optimize your AWS architecture design.

How do you measure the experience and knowledge of an IT professional? One way is through certifications. Earning any certification is a notable achievement, though not all certifications carry the same perceived worth.

IT is a very fast changing industry – what is hot today may be a tiny niche market in only a few years and lesser known things may turn out to be huge trends. That having been said, there are many certifications that will be around for a long time. However, this does not imply that recertification and/or continuing education credits are not required to maintain certification. Predicting the future is always challenging, including in IT, but these certifications are good bets.

Digital transformation means different things to different people. One fact they all agree on is that the capability needed to manage this new paradigm will lead to new ways of working, new skills, new technology and embracing more collaborative ways of co-creating value. That challenge has been the driving force for the latest iteration of ITIL®.

ITIL® 4 reflects new ways of working that have accompanied the digital revolution. Service Management, and ITIL in particular, is still an important toolset but you are now integrating its adoption and use with a vast array of new ways of working (DevOps, Agile, SIAM, Site Reliability Engineering). Since ITIL v3 was released in 2006, a large number of new and updated technologies (Cloud, Serverless Computing, Software-Defined Networking, AI, etc.) have emerged that now need managing. ITIL 4 reflects these changes. Here are some frequently asked questions about ITIL 4, as well as answers that explain what it entails, why we need it and how it differs from ITIL v3.

The idea of building and running applications without thinking about the servers (AKA serverless computing) is a developers dream come true.  Watch expert Rich Morrow to understand: The benefits of using serverless computing Different architectures that use serverless computing How AWS services, like Lambda, S3, API Gateway and DynamoDB work together to enable faster and more flexible application deployment and management. This video also features a live demo: Building a web app with only serverless components.

This Certification Prep Guide provides an overview of the current MCSE: Cloud Platform and Infrastructure certification and offers helpful tips that you can use when preparing for your MCSE certification exam.

As far as modern architectures go, there are few more complicated than an IoT pipeline. You’ve got to consider an ingestion layer (typically streaming) that may undergo manic load. You’ve got to think of data tagging, storage (probably across multiple engines), archival and access—both internal and external. And all of it has to scale like crazy, be as cost effective as possible, and use automation wherever it can. Oh, and your boss needs the IoT pipeline built by tomorrow. Short timelines? Tight budget? Unrealistic expectations? Unfortunately, these asks are realities for many cloud professionals. AWS knows this and is here to help.  

Yes, there’s big money in AWS Certification, which tends to outpace other cloud certification salaries, but there’s more to the cloud than dollars and cents.

Moving capabilities to a cloud provider such as Microsoft Azure is pretty straightforward. However, given the depth and breadth of service offerings provided by Azure, it’s easy to miss the product’s less obvious capabilities. If you're implementing a Microsoft Azure cloud platform, you'll want to consider these five services to save time, money, and your sanity.

If your organization has upgraded to Office 2016 or Office 365, you now have access to Excel 2016. Now what? Are there any new features? The answer is yes, especially if you need business intelligence tools and new ways to present your data.

After selecting AWS as your organization’s cloud provider, users will generally have the question, “how do I move my existing web and mobile apps?” Watch this one-hour webinar where our AWS course director and master instructor Rich Morrow discusses best practices and techniques, the core AWS services to use and performs a live demo of migrating an existing site. Using AWS best practices  and concepts we cover in the "Migrating to AWS" course, in this hands-on interactive webinar, we'll explore: The value of migrating to AWS The phases of migration: Discovery, Planning, Migration, Validation and Optimization Core services used in a web app migration Live Demo on AWS: Migration of an existing site to show users how simple and quick it can be Recommended AWS courses: Migrating to AWS Architecting on AWS Systems Operations on AWS

When Global Knowledge and ctc TrainCanada joined forces in August 2017, Global Knowledge added Concept Training, an innovative and industry-leading training methodology, to course deliveries. Going forward, when you take a Microsoft Office course with us, you’ll get to experience our Concept Training methodology. But what does that really mean?

Topping this year’s list is ISACA with four IT certifications, followed by AWS, Cisco and Citrix. Our 2018 IT Skills & Salary Report also shows trending areas in cybersecurity, cloud computing, and business—demonstrating what skills you need to become a more valuable and higher-paid IT professional.

This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.

Getting a clear understanding of what Amazon Web Services (AWS) is and how it can help your business can be a daunting task. The depth and breadth of AWS is significant, comprising over 100 services in dozens of data centers located in 16 Regions throughout the globe (with five more in the works). They offer computing, storage, networking, deployment, management, and a host of "supporting" services like queues, serverless functions, and e-mail. There's a great chance that AWS has more than a few products to help you work faster, smarter, and more cost effectively. So, where should you start?

ITIL Foundation Exam-Taking Tips

Certifications are now considered the pinnacle of achievement in the tech industry. That’s a huge change in perspective from a decade ago when many IT professionals still didn’t understand the merit of certification.

Thinking about getting ITIL certified? In this post, we cover the value of each ITIL certification and dive into survey results to determine whether ITIL certifications are worth it. The results are in!

Certifications are the most common way in IT to prove you have the skills to solve various technical and business challenges. In this article, I'll address a range of skill sets. For each certification listed, I've included what the certification measures, the requirements to obtain it.

You may have heard about IT service management and ITIL being yesterday’s news, but the survey suggests you need to re-evaluate those rumors. The enduring value of ITSM credentials and practices have been championed by Gene Kim, one of the Godfathers of the DevOps world, who has said, “It is my firm belief that ITSM and the DevOps movement are not at odds. Quite to the contrary, they’re a perfect cultural match.”

This article will serve as an important reference in optimizing and stabilizing your Group Policy Deployment.

You’ll be hearing a lot about AWS in Canada in 2017 as Canadian organizations are evaluating their options for moving to the cloud. Now is the time to get up to speed and find out what you and your organization need to know.

Shortly after being awarded an ITIL® Foundation certification, a recipient’s natural inclination is to ask: “Now what? How do I take the best practices I’ve learned and apply them to my organization?”