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HR and IT managers, if you're losing top talent and having trouble attracting quality candidates, the no. 1 reason is that they don't see a future with you. If you're not leveraging professional development, here are a couple tips to start.
It’s inevitable. At some point in your career, you’ll find yourself working alongside individuals who fall into the general category of “Difficult People.” The effects these people can have on an organization vary greatly but usually involve many problems for the team. This white paper describes some of the more common types of difficult people and provides you with tips on how to handle them.
While cybersecurity remains the most popular certification category in our IT Skills and Salary Report, foundational-level certifications highlight our list of the most popular IT certifications of 2020.
IT organizations could benefit from degree deflation. By deemphasizing college degrees during the hiring process, an open pipeline to more candidates could emerge, leading to diminished skills gaps and potentially lower payroll.
Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.
In this informative webinar, you will learn about the popular and overlooked ways organizations and professionals can purchase training to become more resilient.
ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services. The 4th iteration retains ITIL’s place as one of the key tools at the disposal of organization’s seeking to manage digital transformations.
The ITIL 4 update is the first since 2011, and will address the new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT development.
ITIL® 4 Foundation Bridge is a new Global Knowledge course that addresses the specific needs of professionals who have already achieved the ITIL v3 Foundation certification and wish to upgrade to ITIL 4.
VMware vSphere: ICM 6.7 is the foundation for most other VMware technologies in the software-defined data center. The recent update from 6.5 brings important new features and enhancements.
This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.
There are many career pitfalls in the IT field, especially if they are clearly outlined in an employee handbook.
IT professionals benefit from gaining skills in data analysis, cybersecurity, cloud computing, virtualization and hyperconvergence, and mobile app development.
Shortly after being awarded an ITIL® Foundation certification, a recipient’s natural inclination is to ask: “Now what? How do I take the best practices I’ve learned and apply them to my organization?”
This webinar introduces the concept of resilient leadership. Leaders who can adapt not only support their organizations through ongoing change, but they also maintain high- performing and engaged teams in the process
Business processes are complicated, and mapping them is not a trivial task. Modelling standards give us the tools to model complex processes, but they do not tell us the best way to approach a model or effectively use the tool. In this hour-long webinar, Global Knowledge instructor Rod Fage will guide you through the best way to develop a model, from determining the goal and scope of the process and measuring its effectiveness, to modelling the process in a hierarchical top-down approach, enabling business analyst to continuously validate the model.
In this hour-long webinar, IT service management expert Nasser El-Batal will introduce you to the TOGAF framework. You will learn about its business benefits, critical factors for implementation success, and TOGAF's relationship to and integration with other best practices.
Nasser El-Batal will walk you through the most useful, recognized, and mandated ITSM best practices in the industry: TOGAF, COBIT and ITIL®. He will highlight the benefits of integrating them into a single implementation program to avoid project disaster. Discussions are focused on "Getting Your House in Order" and how to establish your own organization-specific business transformation program, while increasing your organization maturity.
The Open Group Architectural Framework (TOGAF) provides a structure for describing all transformational work within an enterprise. While TOGAF focuses on the role of an enterprise's architects, it also very much addresses the space in which business analysts (BAs) play. This can lead to role confusion, blurred deliverables, and duplicate work. In this one-hour webinar, business analysis expert and Global Knowledge instructor Adam McClellan will focus on those parts of TOGAF in which the business analyst is typically the most active, and he will outline how the analyst's work contributes to the broader architecture. He will also provide perspective for architects who work with BAs and for BAs interested in the architecture disciplines.
A shift is occurring in the way we view leadership today. If you want to get things done, you need influence, not authority. This means that IT Professionals, Project Managers, Business Analysts, business-line Managers and individual contributors must focus on demonstrating personal leadership. Getting results through others by building relationships and using influence skills rather than relying on positional power is key.
How can leaders and Human Resources professionals use effective, simple and research-based talent management practices to contribute to their organization's success? Too many leadership development theories provide complex and confusing answers. Join Jocelyn Bérard as he shares the core practices introduced in his new book, Accelerating Leadership Development, which reflects his extensive research and years of experience in making leadership development uncomplicated and practical.
Traditionally, ITIL and TOGAF professionals have been part of different teams within an organization. Due to the ongoing alignment of business and IT, these professionals now often find themselves on the same team. Because of this crossover, there is a growing trend towards organization of work based on multiple best practice models.
Self-awareness is a very powerful tool for leaders in every type of business or organization. The more leaders can maximize their self awareness the greater the impact on business performance, employee engagement and leadership and development initiatives. Self-awareness is the central component of personal development and emotional intelligence. For most leaders today it is still underdeveloped and frequently underemployed. Better understanding of this important leadership trait is critical for leadership and organizational success.