Resource Library

VMware announced Horizon 7 in February and subsequently released the software updates. Horizon 7 provides a more streamlined, high-performance virtual desktop and application experience. New updates include features such as Instant Clones, Smart Policies, Blast Extreme and greater scalability with Cloud Pod Architecture. Let’s dig into the seven key features that Horizon 7 brings!

It’s been about 10 years since public cloud offerings like AWS opened up the world of big data analytics. This post examines the top five most useful architectures used for big data stacks to learn the sweet spots of each.

Kirsten Lora, Global Knowledge Senior Product Director, discusses the benefits of our IT Project Management course.

The advent of artificial intelligence (AI) in the workplace has introduced new opportunities to innovate, streamline processes, and unlock productivity.

Explore how IT decision-makers’ training views have changed since we first released our annual IT Skills and Salary Report 12 years ago. Once viewed as an expense, IT leadership now sees professional development as an investment. Even with shrinking budgets and a recent rise in skills gaps, the value of training is currently at an all-time high.

Artificial intelligence is no longer a futuristic concept — it’s a key driver of innovation across industries today. From automating workflows to enhancing decision-making, AI is reshaping how businesses operate. Microsoft is at the forefront of this transformation with its powerful AI and Copilot technologies, and now is the perfect time to develop the skills that will keep you ahead of the curve.

Chaos and disorganization are commonplace as organizations struggle to manage IT-enabled services, which can have a serious impact on the Helpdesk. Skillsoft has the solution with ITIL. The Foundation, Advanced, and Extension Modules will provide knowledge and training so that you can proactively build and manage a blueprint for IT. This will enable you to effectively address real-world issues that impact your service organizations and their individual contributors alike.   Watch Now

If you enjoy analyzing data and using Power BI to discover and unlock data insights, this could be the ideal certification for you – especially if you use those insights to provide easy-to-understand data visualizations that can help drive the success of your team and organization. Join Skillsoft in the second of our Transformative Tech Microsoft Certification series, where we leverage our expert knowledge in Microsoft Power BI to inform you on the potential benefits for your business when utilizing Power BI. In this webinar you will learn: Watch Now

Join Skillsoft, as part of our Transformative Tech series, as we demonstrate how we can educate your organization to foster a culture of cybersecurity and unify all employees to manage risk and encourage agility and vigilance.   Watch Now

Whether you’re a business user, administrator, or embarking on your technical career, this certification provides an opportunity to prove yourself as a cloud evangelist. In addition to validating your knowledge of Microsoft 365 capabilities, earning this certification makes it clear to your organization that you understand the benefits of adopting cloud services, the basics of a Software as a Service (SaaS) cloud model, and the value of implementing Microsoft 365 cloud services. Join Skillsoft in the third of our Transformative Tech Microsoft Certification series, where we demonstrate foundational-level knowledge of cloud services, such as standard practices, considerations, and benefits. Watch Now

To stay competitive in the industry, your employers and clients rely on you to stay ahead of the tech curve. Maybe they look to you when they evaluate a move to the cloud, or maybe they bring you a problem and point to an existing tech stack for solutions you may or may not be able to create. Whatever the scenario, you can be sure that the skills you bring to the table are critical on many levels. We will take a look at the cybersecurity Architect Expert certification track. This is the first expert-level certification in Microsoft’s Security, Compliance, and Identity portfolio. This certification will focus on designing elements of a cybersecurity architecture and evaluating the tradeoffs between different solutions.   Watch Now

The main reason for Python’s explosive growth is that it’s very easy to learn, use, and deploy, and in this 45-minute webinar, we’ll take a high level look at Python’s syntax, and explore some of the other reasons for Python’s ubiquity, including its very active and evangelical user community, and the availability of a huge collection of add-ons and libraries, including hundreds for data science and machine learning. Join Skillsoft as we focus on the role that Python can play in almost every area of your business, including as a productivity tool for employees and domains that you might not necessarily associate with a programming function. Watch Now

Explore the key features and benefits of Azure Active Directory Identity Protection. You'll learn how this powerful tool can help you detect and mitigate identity risks, automate threat response, and provide real-time protection against suspicious activities.

Since PeopleCert’s acquisition of the ITIL Body of Knowledge in 2021, they have worked to modernize, refine, and improve the guidance it provides so that businesses that adopt it facilitate better collaboration between IT and its stakeholders, experience greater user satisfaction when utilizing IT services, and deliver improved business outcomes. During that time, the certification program has continued to evolve to better align to the people doing the work, the roles they hold, and the types of practices they perform in the co-creation of value for the organization. We plan to discuss the value & benefits that ITIL certification brings to organizations, to describe the re-certification pathways of the recently announced recertification program, and to illustrate how you can leverage the modern components of the ITIL framework to grow your ITSM practice. We hope you’ll join us, along with our partners from Peoplesoft, for this robust discussion on the modern practices of the ITIL®4 framework, and how Skillsoft can help you implement them. Watch Now

Organizations and individuals are threatened with ever-growing cyber threats and must be prepared to address them. The more we are connected to networks, the more suspectable we are to attacks, therefore enterprises must stay current applying various cybersecurity measures and maintaining awareness of cybersecurity trends. View the slide deck>    

The triple constraints model has been one of the main staples for teaching project management for as long as I can remember. The model is generally represented by a triangle with Scope on the horizontal leg, Time on the left leg, Cost or Resources on the right leg an...

Dcdiag is an often overlooked tool that can discover problems in a domain controller’s configuration. If client computers can't locate a domain controller or if domain controllers can't replicate Active Directory, you can run tests with Dcdiag to look for a solution.

One aspect of Unified Communications is this concept of trunk groups.  I will discuss what they are, what benefit they can provide and how to configure them for Cisco gateways. First of all the official definition of a trunk group is “A group of trunks serving the s...

Last blog we looked at how we can use Trunk groups to ease the configuration of dial-peers and digit manipulation using analog FXO ports for an E911 solution. Now let’s take a look on how it can be used for T-1 CAS configurations and ISDN channel selection. The firs...

Relational databases are important not only because of the information they store but, more importantly, for the data we retrieve from them. The select statement allows us to ask the database a question. It’s the way we retrieve information from the database system.

The VMware NSX platform combines networking and security functionality directly in the hypervisor and it interoperable with a vast majority of VMware’s products. The platform provides a set of logical networking elements and services, using logical switching, routing, load balancing, VPN, firewall, etc. This product decouples network functionality from the physical devices.

Cloud computing is a big force in IT today, and it isn't going away. In fact, cloud adoption is going up geometrically, both for end users (think apps on your phone or tablet) as well as for organizations of all sizes. In fact, many smaller organizations may not have any on-premises infrastructure at all, other than networking infrastructure to get connected to the cloud. With this transformation in IT, it behooves all of us in the industry to understand it and adapt or risk being out of a job, like punch card operators.

John Barnes, Global Knowledge's Cisco Course Developer, discusses enhancements to our UCS Troubleshooting Boot Camp and suggestions for students in preparation for this course.

UFFA, which stands for “Use it, Flag it or Fix it, Add it,” is the responsibility of every support professional in the knowledge management process. It comes from the Knowledge-Centered Support (KCS) methodology where knowledge management is based on collaboration and a shared ownership of the knowledge base. Let’s break it down.

Learn how to leverage e-Learning to its full potential from someone who has succeeded in e-Learning. E-Learning is considered the way of the future for good reason: attractive cost-savings, flexibility, and convenience. To realize these benefits, you need to craft the training to meet a number of rigorous objectives. Join Kevin Kernohan, senior production manager at Global Knowledge, and Ann Schuler, learning and development consultant at the Government of Alberta Human Services Ministry, as they lead you from beginning to end of the e-Learning development cycle. In partnership with the Government of Alberta, Global Knowledge developed the Critical Thinking in Action training program for employees throughout the province. Discover why this e-Learning program earned a CSTD Award for Training Excellence and how you can assimilate these best practices into your organization.

Like many UNIX operating systems, AIX uses the concepts of Logical Volume Management (LVM) in its data management architecture. This white paper explains the specifics of the AIX LVM and provides some tips and best practice recommendations to get the most from your AIX disk storage.

Where should you apply the CSS, and why are there two places to apply it? One approach is to pick one of the parameters and apply the permissions there. Quite often, an administrator will pick the phone-level CSS and configure it there so that it applies to all calls made from all lines. The goal is to specify what partitions are allowed to be called. 

The responsibility for securing organizational data has spread beyond the traditional IT professional. While there are more diverse security solutions, there are more diverse and sophisticated security threats. Security awareness and training is essential for everyone within an organization. Learn how Cisco has continued to evolve its security solutions and training.

Google Cloud Platform (GCP) is Google’s public cloud offering comparable to Amazon Web Services and Microsoft Azure. The difference is that GCP is built upon Google's massive, cutting-edge infrastructure that handles the traffic and workload of all Google users. There is a wide range of services available in GCP ranging from Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) to completely managed Software-as-a-Service (SaaS). We will discuss the available infrastructure components and how they provide a powerful and flexible foundation on which to build your applications.

Kubernetes automates container management. The process of container orchestration is so complex that trying to manage containers by hand has become impossible. There are many, components to container orchestration, but one of the most misunderstood is networking. In this 1-hour webinar we’ll explore how k8s actually performs IP networking and service discovery, two of the most critical components for successfully delivering microservices. We’ll examine how kubernetes carries the burden of cloud networking and lastly what it takes to pass the CKAD/CKA Certifications.

Global Knowledge Product Manager Tori Easterly discusses the benefits of our Understanding Networking Fundamentals course.

Next Hop Resolution Protocol enables businesses to have a way for next-hop servers and next-hop clients to communicate with each other directly, bypassing a central hub and preventing potential bottlenecks.

A brief introduction to the basics of penetration testing.

If you are coming to AIX from another UNIX system, the Object Data Manager (ODM) will be new to you. Fortunately, it is not so very complicated. This white paper explains how ODM is structured and how to use these databases in order to meet the goals the architects had for the ODM.

In this hour-long webinar, Global Knowledge instructor and ITIL Expert Michael Scarborough will share his knowledge and expertise on various aspects of incident management and problem management processes. He will help you understand the difference between incidents and problems and between incident and problem management, providing examples from his own experience to drive the concepts home. Michael will also provide an overview of who performs various incident and problem management activities in an organization.

There is a wide-range of services available in GCP ranging from Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) to completely managed Software-as-a-Service (SaaS). In the first part of this series, we will discuss the available infrastructure components and how they provide a powerful and flexible foundation on which to build your applications.

One of the most difficult concepts for me as I was learning database syntax was joins. Of course, I tried reading and understanding articles and books that dealt with this topic. In almost every case, I was faced with the Venn diagram examples.

So far, in our discussion of Router Information Protocol (RIP), we’ve discussed the basics and also verified and reviewed RIP version1. We stated that RIP version 1 is a classful routing protocol that used FLSM and sent it routing updates without the subnet mask.  In...

A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.