Resource Library

Discover the most common barriers you will face when implementing knowledge management and how to overcome them, so that your organization changes, over time, into a culture where knowledge sharing and reuse becomes second nature and part of the normal course of activity.

Learn how Docker makes it easy to update, test and debug software with this white paper and gain foundational knowledge about Dockerfile, Docker images and containers.

The recent Red Hat Enterprise Linux (RHEL) 7.1 release offers a range of system-wide improvements. Whether you're new to RHEL or a veteran user, this white paper covers essential new tools and upgrades. Dynamic patching, in-place upgrades, easily configuring new deployments or monitoring entire systems represent some of the more significant changes. This white paper not only explores the significance of these modifications, it also provides useful examples, including diagrams and command lines for executing key tasks. RHEL 7.1 represents the first minor release of RHEL 7, which launched in June 2014 and will be supported for a 10-year life cycle.

The Toronto Chapter of the Association of Change Management Professionals (ACMP), in partnership with Global Knowledge, welcomes Kelly Norgate to share information about her success in leading change with powerful change communication strategies. In this hour-long webinar, Norgate will examine the link between creative change communication solutions and great corporate culture. You will learn practical change communications strategies and tactics that generate the energy and commitment required to get employees on board with transformational change. Take your next change communication plan from good – to great.

Projects are a social endeavor. Traditional project management approaches have shied away from the social advantages a more agile project environment brings. By nature, we are storytelling, pattern seeking and social people. We need colocation to shine truly in a project environment.

IT organizations are increasingly being held accountable to bring digital value to the business and participate as a strategic partner. To this end, IT organizations must ensure they have the right skills at the right time to support the strategic direction of the business and contribute overall ROI. Deploying an IT skills framework provides an opportunity for IT organizations to determine their level of readiness by identifying where skill gaps exist.

If you're responsible for creating marketing content and the demand for fresh content is stressing you out, help has arrived. In this hour-long webinar, award-winning content creator Gail Mercer-MacKay will show you how to easily create new content that will attract prospects even if you're short on time and budget. You will learn how basic building blocks, such as blogs, social media and newsletters, support each other and can be reused multiple times. By producing fresh content, leveraging the content of others and broadcasting through various mechanisms to drive awareness, followers, likes and leads, you can obtain your desired results by investing only seven to 10 hours a month.

Measurements and metrics provide a view into every aspect of an organization. From resource availability to necessary improvements, measurements are the key to successfully understanding how your organization is performing. This paper will give you guidance on why measuring is important, how to get started, what types of metrics are available, what should be measured, and how to go about initiating improvements.

Often we let personal biases and other intuitive mental forces push us towards quick decisions. In contrast, good decision makers make the effort to really analyze issues. Instead learn how to become a critical thinker by separating facts from assumptions to make consistent, high-quality decisions.

Managing users' access to an organization's resources via portals is convenient with IBM's WebSphere Portal Scripting Interface. Compare tools available to the portal administrator and identify some use cases where IBM's Portal Scripting Interface may be the ideal choice. Review basic commands and find out how to create custom scripts.

A major challenge of problem determination is dealing with unanticipated problems. It is much like detective work: finding clues, making educated guesses, verifying suspicions, and other considerations. An ideal strategy for problem prevention is to monitor the system regularly. Use the strategies outlined in this paper to minimize downtime and detective work so you can maximize performance.

Red Hat Taste of Training - JB248

Red Hat Taste of Training - JB348

Businesses today are more dependent on technology than ever. And, more than ever, they're looking to IT for ways to improve employee productivity, customer service and innovation. The challenge is that in order to achieve results with technology, IT and the business have to work collaboratively. IT needs to be able to develop the right relationships and communicate with different stakeholders from a business perspective - not a technical one. As a result, the transformation of the IT department has become a top-level priority for many leading organizations. At the same time, business leaders need to strengthen their business technology IQ and play a more significant role in the governance of IT.

In this hour-long webinar, Global Knowledge course director Brian Egler will examine key new features of Microsoft SQL Server 2016 that demonstrate how it provides automatic end-to-end security, seamless generation of business analytics and elastic integration of data in the cloud.

With Microsoft SQL Server 2016, you can distribute your data to the cloud using the Stretch Database feature to improve local access while allowing cloud access to large amounts of historical data. You can also provide transparent end-to-end security using Always Encrypted technology and track changes automatically through temporal data. Download this white paper to learn why these features and more make SQL Server 2016 Microsoft's most important release to date.

Every business needs to have a consultative approach that increases organizational buy-in, enhances client relationships and improves customer service. Applying consulting skills can mean greater success for individuals and organizations alike. In this one-hour webinar, Michelle Moore will provide an overview of the Consulting Skills Lifecycle and present practical ideas from our McMaster Certified Consulting Skills Program. You'll learn how to engage your clients, gather and analyze information, present findings and recommendations, plan and implement recommendations and conclude the engagement and evaluate results.

Change is the order of the day, and if anything, the pace of business and technology change is accelerating. The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality-resulting in services that deliver more value to the business. In order to continue to be relevant and of high value, ITIL must continue to benefit from other complementary best-practices for IT. DevOps, an approach that encourages improved communication, collaboration, and teamwork across development and operations, can have a positive influence in improving ITIL processes across the service life-cycle.

A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.

Use cases are an effective and widely used technique for eliciting software requirements. In this hour-long webinar, software development and process improvement expert Karl E. Wiegers will introduce you to a practical and straightforward use cases approach to requirements elicitation. You will learn how to focus on the goals that users have with a system, rather than emphasize system functionality.

In this world of volatility and complexity, it seems that the only certainty is the unstoppable advancement of technology. As people and organizations look to improve productivity, innovate their business models and processes, and differentiate their client and employee experiences, they need to be prepared to work in new and different ways. The challenge is that recent data reveals that Canada is falling behind the rest of the world in innovation, especially regarding new and disruptive technologies that promise to significantly impact every industry and organizations of all types and sizes. In this 60-minute webinar, we will explore the concept of digital disruption and provide information about how to future-proof yourself and your organization to succeed in this new world.

Event management, although theoretically different, is fundamentally what most IT organizations refer to as “monitoring.” Monitoring an organization’s environment to determine whether important assets are in the state they should be, and knowing when that state changes, is a very important activity that many organizations spend significant portions of their budget doing.

In this paper, we explore the basic usage of PowerShell in the pursuit of automating the management of Hyper-V deployments. This paper is targeted to IT professionals who have been "GUI-bound" to their management interfaces and have been working with or are embarking on the journey of Hyper-V administration. We'll explore the usage of Hyper-V specific cmdlets with the intent of ultimately being able to include multiple cmdlets in a "script" to allow for pushing one button and accomplishing the combined actions of many multiple mouse clicks in the GUI. No more repetitive tasks!

This paper provides an overview of how to judge the rigor of one's decision making. It describes how anyone can make better (higher quality) decisions, in any situation.

Interested in SharePoint 2013 developer training?  Learn from SharePoint instructor Tracy Wallace, if you're ready and which SharePoint 2013 developer class you should take.

Change managers and project managers come at the same goal of maximizing ROI for their organizations, but from different perspectives and approaches and with different skill sets. While project managers are responsible for achieving specific objectives on time and on budget, the change manager's role is broader. Change managers apply a structured approach to helping individuals, teams and organizations negotiate relentless change. A project manager turns ideas into reality. Increasingly, project managers are required to take on the role of change manager as well. Business today can't afford to carry out tasks without considering the larger picture. Today, integration is unavoidable - and expected. In this hour-long interactive session, we'll discuss the similarities and differences between project management and change management. We'll also identify the occasions when both a project manager and a change manager might be needed.

Nowadays, you can read weekly articles about security attacks and stolen data. Even leading companies and organizations are victims of cybercrime. Attacks can include breaches at three levels: the physical level, which includes social engineering, system and network and applications (e.g., web and mobile). In this complimentary webinar, you will discover the benefits of using automated solutions to detect application vulnerabilities, provide steps to remediate them and avoid costly compliance violation.

Cisco Unified Computing Solution (UCS) is a very popular and powerful solution. Cisco continues to provide updated UCS management options for the full range of data center installations.

Young adults unable to find work, employers unable to fill jobs, a recent GAO study that reported substantial declines in telecommunication expertise — there has been a lot of news about the pervasiveness of skills gaps, their causes, the actual impacts and what to do about them. It’s rather confusing, because the term “skills gaps” has been hijacked to politicize an extremely wide range of issues.

Like it or not, Internet of Things (IoT) is upon us. There are a number of factors that will impact its adoption rate, and the inevitable privacy (or lack of) discussions will likely happen sooner than later. This is going to change the world as we know it, in many cases for the better. But we will need to keep an eye on the extent to which it invades our personal lives if it is going to be the positive force it has the potential to be.

In this hour-long webinar, Global Knowledge instructor and ITIL Expert Michael Scarborough will share his knowledge and expertise on various aspects of incident management and problem management processes. He will help you understand the difference between incidents and problems and between incident and problem management, providing examples from his own experience to drive the concepts home. Michael will also provide an overview of who performs various incident and problem management activities in an organization.

Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.

Change is no longer an isolated event. In the digital world, professional and personal change is constant. It is the new normal. Today's leaders and teams are asked to handle relentless upheavals, while still being expected to deliver on their short-term goals. To succeed, they must toggle between the often-conflicting priorities of today's profits and tomorrow's growth. Organizational change management has been documented and many approaches exist; the same can be said for personal change. But rarely have organizations holistically thought about how these two drivers of positive change can collectively enable ongoing success. Join Jocelyn Bérard, Global Knowledge Vice President, International Leadership and Business Solutions, and Phil Buckley, Managing Director at Change with Confidence, for this informative hour-long webinar to learn a powerful and practical framework to help you manage organizational and personal change.

Technology in the digital age is disrupting everything in our lives and our workplace -- and it's impacting all aspects of the "People, Process and Technology" paradigm. Changes for IT professionals, project managers and business analysts are profound and are happening at lightning speed - faster than we've ever seen before. Individuals and organizations must keep pace or get left behind. Never fear. Along with the danger of quickly finding yourself on the sidelines are opportunities for tremendous career growth. Join us for this one-hour session on career management in the digital age. You will learn about the forces that are impacting business, how skills are evolving, which new skills will emerge and what you can do to adapt and succeed in the digital age.

You will learn how many organizations approach change management as compared to how best practices dictate that change management should work. Global Knowledge instructor and ITIL Expert Michael Scarborough will fill you in on the purpose of change management and the difference between change management and change tickets. He will provide a high-level guide for establishing a change management process that uses real-world examples as its basis.

Communication in our work and personal life has been dramatically transformed, not only by technology, but also by new practices and habits. At the same time, numerous studies show that communication is one of the top critical skills required to be successful. In fact, because of the way organizations and jobs are evolving, the importance of communication keeps increasing for professionals and leaders. This hour-long complimentary webinar is not about how to maximize your LinkedIn contacts or attract more Twitter followers. Jocelyn Bérard is a psychologist specializing in human performance and will share innovative ways to influence others through communication. He will also help you raise your knowledge and awareness about your personality traits and personal characteristics, how they impact communication and how to use them effectively.The digital age is here and you can't control it. But you can certainly improve and better use the human side of your communication.

Today's organizations must integrate and align people, processes, structures, culture and strategy to successfully transition individuals and/or groups from a current state to a future state to achieve their desired business outcomes and objectives. It is how we define change management today, which directly affects everyone from the entry-level employee to senior management. Everyone must learn how to make organizational changes, where managers are charged with the additional responsibility of making these changes happen in and through the different levels of strategic execution. This one-hour webinar focuses on change management in the areas of organizational development and human resource management combined with standardized portfolio, program, and project management practices (i.e., A Guide to the Project Management Body of Knowledge-Fifth Edition (PMBOK® Guide)).

If you're running SharePoint 2010, learn how SharePoint 2013 is different and what you'll need to learn to deploy it effectively.

In this hour-long webinar by Global Knowledge instructor and ITIL Expert Michael Scarborough, you will learn how to study for and succeed in passing ITIL Intermediate Exams. You will learn how to approach an ITIL Intermediate exam, the true/false approach and why it works and how to study for the ITIL Intermediate exams.

This power session is an introduction to Managing Stakeholder relations. It offers new ways of managing and dealing with projects, which focus more on communications, understanding stakeholders' needs and managing their expectations, as well as learning about organizational politics and culture, and performing value-add activities. It provides a practical approach to managing issues that matter most for project success - communication, stakeholder expectations, risk, change and quality; so that the scope, schedule and cost end up on target, achieving the desired outcomes for the organization.