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Needs Assessment

Whether you're adopting cloud computing, restructuring a department, reducing employee turnover or adapting to market change, knowing what you want to achieve doesn't mean you know how to get there. We can help you define the steps to reach your goal.

Our solutions consultants with expertise in process improvement and workforce development programs can help you transform your business with a practical, phased approach. As the world's leading IT and business skills training provider, Global Knowledge is one of the only consulting services who can take your organization from problem to resolution.


  • A customized solution for transformation
  • Access to tools and training for implementation
  • An outside expert to provide guidance and best practices
  • Ongoing customer support


What We Offer


Our consultants go on-site for multiple days to conduct one-on-one interviews and host focus groups to understand your needs and success criteria. We gather existing documents-procedures, job descriptions and older reports.

Optional Training Survey

Global Knowledge can use expertise on the latest vendor technologies, products and job-specific core competencies to create an employee questionnaire about training needs and desired skills. We can provide you with the raw data.

Custom Roadmap

Receive a step-by-step guide on how to put transformation into action. Your tailored roadmap includes a report with recommendations based on industry best practices and marketplace standards.

Ongoing Customer Support

We regularly check in with you to see if we can provide any additional help or answer any questions or just to see how your success is shaping up.

An Added Value

Workforce Solutions

Our experts can take you through every stage of the transformation process from identifying your needs to implementing a custom training solution. From real-time virtual classes to on-site private group training, Global Knowledge can provide a variety of classes, courses and other learning options in the delivery format that fits your needs and schedule.

Contact Your Account Manager

To learn more about our needs assessment service and how you can start transforming your organization, call us at 888-422-8149.