Resource Library

This webinar focuses on assisting leaders who are determining whether Agile is right for their organization. In one hour, we will take you from the basic concepts of Agile methodology to understanding the process and what your role is as a leader. You will learn the challenges and benefits and how an Agile culture can fuel your teams and provide value for your customers faster.

Agile project management literally turns the world of managing projects upside down. The triple constraint is balanced in an unconventional way, the role of the matrix team coordinator is downplayed, and risk management can be built into the prioritization approach. So, what is left for the PM to do?

When designing a structured business analyst interview, it’s crucial to have a goal in mind, a clear set of questions planned, and an understanding of how those questions may deviate from the intended goal. An interview has an intended line of questioning; it may also have alternate lines of questioning and unanticipated paths where the interviewee has raised issues or answered questions in a way the business analyst had not considered or planned. In short, an interview is a social process.

A structured business analysis interview is much more than a conversation; it is a controlled event requiring attention to detail, cautious design, and a strong social foundation from which to build a trusting and lasting relationship.

Resource management is always an issue in any project, especially when the stakeholders from whom we need time have operational duties to perform.  If our requirements team was at our disposal 100 percent, always completed activities on target, and worked a full eight hour day without distraction or a loss of productivity, then estimating time would be simple. In this paper, we explore standard approaches to time estimation, the dangers of multi-tasking, and estimation alternatives, which consider work habits and productivity norms.

Linking business analysis skills with the methods of The Open Group’s Architecture Framework, TOGAF®, facilitates stronger IT results that drive business value.

How can organizations in diverse industries continue to use familiar waterfall practices and at the same time be more agile? The answer is to use program management that is designed to be agile.

Has your company implemented "reasonable security"? If so, you should be able to avoid lawsuits and fines after a breach. But what is "reasonable security," and is there a definition?

A brief introduction to the basics of penetration testing.

The VMware NSX platform combines networking and security functionality directly in the hypervisor and it interoperable with a vast majority of VMware’s products. The platform provides a set of logical networking elements and services, using logical switching, routing, load balancing, VPN, firewall, etc. This product decouples network functionality from the physical devices.

Cyber resilience is becoming a bigger issue for all organizations. But what does “good cyber resilience” look like? And how do you get there?

Which mainstay certifications should be in your list of credentials? What's the next up-and-coming certification? This article will help you answer both questions by providing a review of the 15 top-paying certifications.

Business processes are complicated, and mapping them is not a trivial task. Modelling standards give us the tools to model complex processes, but they do not tell us the best way to approach a model or effectively use the tool. In this hour-long webinar, Global Knowledge instructor Rod Fage will guide you through the best way to develop a model, from determining the goal and scope of the process and measuring its effectiveness, to modelling the process in a hierarchical top-down approach, enabling business analyst to continuously validate the model.

From the largest to the smallest company, the inescapable truth is that with the click of a few keys or even a simple phone call, intruders can bypass all of your carefully constructed security. According to the Ponemon Institute's 2015 Cost of Data Breach Study, the average total cost of a data breach increased from $3.52 million to $3.79 million in 2014. While a number of major data breaches have made the news, often overlooked are the events and decisions that set the stage for the breach to occur. In this hour-long webinar, Global Knowledge instructor Phill Shade will walk through a number of key areas in which today's decisions set the stage for tomorrow's breach.

The responsibility for securing organizational data has spread beyond the traditional IT professional. While there are more diverse security solutions, there are more diverse and sophisticated security threats. Security awareness and training is essential for everyone within an organization. Learn how Cisco has continued to evolve its security solutions and training.

Technology is a wonderful thing, but it comes with a price: cybersecurity. Free Web browsers, social media sites and other digital services collect personal information like email addresses, phone numbers, place of employment, buying habits, mortgage data that is shared with advertisers. The availability of this information leaves us vulnerable to hackers. This white paper can help you learn more about what kind of personal data is typically collected, and how to secure your information online.

Experts agree that as long as there is data, there will be people trying to steal it. For every defense mechanism put in place, there is someone who will find a way to get around it. Constant vigilance, education of the workforce, and management support are all necessary to implement effective security policies. While a well-trained IT staff is key to protecting data, all employees must understand the importance of protecting company assets, including data.

Discover why healthcare organizations must take an immediate active role in securing their data. It is much more costly, monetarily as well as with regard to reputation, for an organization to react to a breach rather than plan for it.

Despite advances in security, hackers continue to break through network defenses. In this hour-long webinar, network security specialist Catherine Paquet will examine the favorite methods and targets of hackers and will introduce you to the different categories of security technologies. In this foundational presentation, you will learn about the benefits of security solutions such as firewalls, VPNs, IPS, identity services and BYOD.

A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.

The past months have seen the release of both the International Institute of Business Analysis (IIBA)'s long-awaited A Guide to the Business Analysis Body of Knowledge (BABOK® Guide) v3 and the Project Management Institute® (PMI®)'s Business Analysis for Practitioners. While both represent interesting developments in the field of business analysis, they also provide lots of information to process. There's no need to go it alone! Join Global Knowledge instructors Cheryl Lee and Adam McClellan for this complimentary, hour- long webinar to learn about the differences between the two guides, how both guides compare to the previous version of the BABOK ® Guide, and where all this might be going.

We build requirements at a quantum level to connect the vital elements, which are needed to realize a requirement. As we consider the relationships between the behaviors, actions, and responses, we begin to identify and associate the characteristics and conditions, which will drive and constrain the behaviors. Realizing a requirement means joining these elements together and noting them as elements of the requirement.

The network forensics market is set to dramatically expand as increasing numbers of organizations become the victims of malware attacks. Limiting the damage from these incursions, and avoiding potentially crippling losses, are key motivators for businesses of any size. And network forensics offers a powerful set of tools to help companies achieve those goals.

A Dynamic Multipoint Virtual Private Network (DMVPN) can be used with other networks like Multiprotocol Label Switching (MPLS), but streaming multicast is accomplished quite well using "Default" and "Data" Multicast Distribution Trees (MDTs) with MPLS.

Mobile payment systems have solid promise to become the dominant means of financial transactions, but there are some hurdles to overcome. Apple Pay might be the dominant force today, but Google Wallet and others are not far behind. The year 2014 was when digital and mobile payment systems became known to a wide range of the general population, while only techno-enthusiasts were aware of the options in the four to five years prior. Thus, mobile payment systems are not new, but customers and merchants are quickly adopting them now that they have become popular. It still remains your responsibility to thoroughly research any mobile payment option before implementing it. It is your money and you have the burden of ensuring that it has the best protection possible.

Discover the ways in which cybercrime occurs in three realms: individual, business, and governmental. Learn what you can do to protect yourself and your organization.

Many security breaches over the last year have taught us new lessons (or clarified ones we should have already learned). This paper reviews these key issues and focuses attention on 10 responses that we all need to adopt in our approach to security in 2015.

Times are changing. Attacks are becoming much more sophisticated and hackers are exploiting human vulnerabilities to gain access to enterprise networks and private information. Employees and end users want to help protect your company's sensitive data, we just need to motivate them as to why they should care. By educating your employees on security best practices and current human vulnerabilities, you can take a step forward to ensuring you're not a part of the many organizations that are breached.

Business Continuity and Disaster Recovery (BC/DR) planning is the process of developing the plans, processes and procedures to respond to the range of incidents. We start with understanding the essential functions of an organization, called Business Impact Analysis (BIA). In life, we set the same priorities: protection of family and friends, shelter, food and water and other life-giving essentials.

One of the main weapons of organized crime on the Internet is the use of junk email, also called spam. Hackers use spam for a number of purposes such as selling counterfeit products (medicines, particularly) to steal your personal or financial information, or to infect your computer with spyware and malware. This malicious software can then hijack your computer and your Internet connection to help propagate itself.

Pen testers beware. Whether you believe you know and understand all the potential legal issues, read on. First of all, a penetration test or “pen test” is a method that’s used to evaluate the security and/or vulnerabilities in a network. This test is normally conducted externally wherein the tester is attempting to hack a network or computer. Breaking into computers and networks is illegal under the Computer Fraud and Abuse Act (CFAA), and depending on your activities and other factors, other federal laws and state laws may be broken.

The bad guys just keep getting better! No matter how much patching and tweaking we do, the bad guys' constantly changing tactics and techniques continue harming our networks, stealing and damaging data, and just generally screw things up. What motivates someone to do such terrible things in the first place? How have these hackers changed and improved? What kinds of attacks are popular now and why? In this hour-long webinar, security expert, former hacker and Global Knowledge instructor Phillip D. Shade will provide insight into understanding the latest hacking techniques, what the current threat landscape looks like, and suggested countermeasures to mitigate threats. He will include specific examples of the current threat landscape, including data mining, social engineering cyber threat terminology, man-in-the- middle attacks and Denial of Service (DoS) attacks.

You are a problem. You are a risk to your employer. The actions you take and the activities you perform at work, online, and even in your personal life put your employer at risk. You need to know how you are a security risk to the organization and what you can do to reduce or eliminate those risks. In this paper, I discuss ten common risky behaviors that typical workers engage in and what you can do to avoid being the weakest link in your company.

Increased interconnectivity via machine-to-machine (M2M) communications, the IoE, and smart systems holds profound implications for how business trends continue to evolve. In terms of M2M growth, key developments in security will be essential, from the design and manufacture of devices to more robust cloud security and ensuring the integrity of wireless data transmissions. Without these safeguards in place, organizations and industries that rely on M2M will continue to place themselves at risk.

Have you ever Googled yourself to see how much of your personal information is online? In many cases it can be pretty scary and include things like your home address, phone number, likes, dislikes, etc. One young man searched for himself and found all of his banking information online. In that case it turned out to be a mistake by a bank employee, exposing the banking information of 86,000 customers.

Business analysts have the responsibility to gather, analyze, and validate business and technical requirements for their projects, thus they need structured facilitation skills to manage requirements meetings and workshops. In this one hour webinar you will learn the most important things to remember when planning a facilitated workshop and what types of questions to ask when eliciting requirements.

The demand for skilled business analysis (BA) professionals is on the rise, and a great way to declare your expertise is with a BA certification. But which BA certification is right for you: PMI-PBA, CBAP or CCBA? Here is a look at the eligibility requirements and steps for obtaining each.

With Forrester Research declaring "Waterfall processes have become obstacles to speed, quality and predictability," and more than 85% of CIO's surveyed by CIO Magazine using or planning to pursue Agile practices in 2014, this one-hour webinar will explore the basics of Agile and why so many organizations are adopting Agile methods.

The project manager (PM) and business analyst (BA) have to be key allies in the management of any project. That can be difficult when project work is duplicated because of the overlapping tasks defined by the International Institute of Business Analysis (IIBA®) and the Project Management Institute (PMI®). Still, as long as roles are clearly defined and understood, the two can cooperate and collaborate, instead of competing. In this hour-long webinar, Global Knowledge instructor and PMP-certified project management expert Daniel Stober will explain how to delineate the roles.

The principles in this white paper help you introduce greater predictability into your own Agile requirements activities, both individually and across your organization. As you start to apply these ideas and pose these questions, you'll likely see certain patterns emerge that will help you establish your own set of practices that make Agile work for you.