Live Chat
Monday - Friday 8am - 6pm EST Chat Now
Contact Us
Monday - Friday 8am - 8pm EST 1-800-268-7737 Other Contact Options
Checkout

Cart () Loading...

    • Quantity:
    • Delivery:
    • Dates:
    • Location:

    $

Resource Library

Filter By
Show Filters
Result Filters:

366 Results Found

Results per page: 10 40 80

Microsoft and Global Knowledge Help Organizations Maximize Technology Adoption by Attacking Skills Gaps Head On

Article | June 14, 2019

In 2019, Microsoft has thoughtfully adapted their curriculum to boost Azure skills adoption. And to further speed up Azure consumption, Global Knowledge has stepped in to support Microsoft’s evolution and their new strategy. We’re fighting change with change. And here’s how we did it.

Why Instructor-Led Training is More Critical Than Ever in Our Distraction-Heavy World

Article | June 14, 2019

Instructor-led training (ILT) allows the student to attend a live class taught by a subject matter expert they can interact with. When you need to gain skills that provide a high benefit or pose a critical risk to your business, instructor-led training guarantees your highest chance of success.  

How To Not Be Your Own Worst Enemy At Work

Article | June 10, 2019

Five tips for staying above the office drama that could cost you your job.

Why You Should Care About Private Group Training

Article | May 30, 2019

The benefit of Private Group Training (PGT), particularly when it comes to high-priority or high-risk skills, is it gathers a group of like colleagues together in front of a subject matter expert. PGT, which can also be referred to as onsite training, coordinates the group, eliminating the disparity between co-worker skill sets.

Learning To Fly at Cisco Live 2019

Article | May 29, 2019

There’s a lot to experience whether you are a Cisco Live vet or newbie. Here are a few things I’m looking forward to seeing at Cisco Live 2019.

5 Most Popular IT Certifications for 2019

Article | May 13, 2019

While IT professionals are most likely to hold certifications in CompTIA and Microsoft, a greater percentage are pursuing credentials in AWS and Cisco in 2019. Here is a list of the five most sought-after IT certifications this year.

Why Now Is the Right Time to Combine ITIL® 4 and Project Management

Article | May 09, 2019

For organizations with the willingness to get in shape and regain their corporate vitality, combining and aligning best practice frameworks is a sure way to achieve that goal. Admittedly, it takes work. Combining ITIL® 4 and project management should be high on your list.

Rising IT Skills Gaps Coincide with Drop in Instructor-Led Training Attendance

Article | April 22, 2019

As IT professionals gravitate away from classroom training and toward on-demand courses and e-learning, IT skills gaps have spiked. Instructor-led training is still the best option to fill critical skills needs and shouldn't be pushed aside entirely for more convenient and cost-effective options.

The 10 Most Important IT Skills for 2019

Article | April 12, 2019

With skills gaps plaguing the industry, these 10 skills are must-haves for all IT departments. It’s no coincidence that these skills make up a large percentage of the IT skills gap across the industry. Decision-makers are struggling to fill these job roles. The positions also pay well because of a lack of qualified professionals. If you’re looking to make an IT skills investment or start a new career path this year, these are the areas to consider.

A Question about “Hacking Back” — Is it Legal?

Article | April 09, 2019

Should an organization that is the victim of an intentional nefarious hacking activity resort to retaliation? It’s a question that has been gathering a lot of attention. Retaliating against bad actors might seem appealing, but what are the legal ramifications? In this article, find out if there is a legal precedent to "hacking back."

Balancing Your Metrics with ITIL®

Article | March 26, 2019

Learn about all of your options before choosing the path that works for our organization. Here we look at three of the common metrics questions and how ITIL® offers a balanced view for solving them.    

How ITIL® Differentiates Problems and Incidents

Article | March 26, 2019

What’s the difference between incidents and problems? This article explains the differences between these ITIL® concepts, how they are related, and why it matters.

Everything You Need to Know About the CISSP Exam Changes

Article | March 20, 2019

The CISSP (Certified Information System Security Practitioner) certification exam update in 2018 included a modest revision of the topics and a significant change to the testing process. Preparing for the CISSP exam has become more challenging. Here's everything you need to know about the changes.

How to Navigate the Transition to ITIL® 4

Article | March 19, 2019

Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.

CISSP Certification is an Indicator of Cybersecurity Expertise

Article | March 14, 2019

(ISC)2’s CISSP (Certified Information System Security Practitioner) is a widely desired indicator of cybersecurity knowledge, experience and excellence on the resume of many IT professionals. Learn how to prep for the most comprehensive and in-demand cybersecurity certification.

IT Professionals Sound Off in 2019 IT Skills and Salary Report

Article | March 11, 2019

IT professionals comment on all aspects of the tech industry in responses to Global Knowledge 2019 IT Skills and Salary Survey. Hot topics this year include training obstacles, skills gaps, leadership and digital transformation.

How ITIL® Skills Translate to the Workplace

Article | March 08, 2019

ITIL is the most sought-after certification among IT professionals—nearly one in five is ITIL-certified. Find out how ITIL students apply what they learned to their job.

How Blended Live Redefines Technology Training

Article | March 07, 2019

In the world of corporate technology training, blended or hybrid learning is a recent introduction. While a few learning providers have launched offerings, only Global Knowledge has implemented a solution—Blended Live—that utilizes the true potential of a blended learning delivery model.

15 Top-Paying IT Certifications for 2019

Article | Feb. 11, 2019

Based on survey responses from the Global Knowledge 2019 IT Skills and Salary Report, this year’s highest-paying certifications reveal a strong emphasis on particular topics, such as cloud computing, cybersecurity, networking and project management. In fact, cloud and project management dominate the top five spots.

#1 Gotcha When Selecting and Enrolling in a Course

Article | Feb. 06, 2019

To help set you up for training success, here are 4 tips to select the right instructor-led course.

ITIL is Updating: ITIL 4 Foundation Now Addresses Evolving Best Practices

Article | Feb. 04, 2019

The ITIL 4 update is the first since 2011, and will address the new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT development.

4 Tips to Select a Course Like a Pro

Article | Feb. 02, 2019

Ask yourself these four questions and you'll pick the best course for your needs.

Bridge Your Knowledge from ITIL v3 to ITIL 4

Article | Feb. 01, 2019

ITIL® 4 Foundation Bridge is a new Global Knowledge course that addresses the specific needs of professionals who have already achieved the ITIL v3 Foundation certification and wish to upgrade to ITIL 4. 

Cisco Products that Strengthen Software-Defined Network Solutions

Article | Jan. 22, 2019

In support of software-defined networking, Cisco has introduced several products to strengthen networks and meet the increased demand for flexible and cost-efficient solutions. The Cisco SDN solution in the data center is ACI. Outside the data center the primary Cisco solution is DNA.

Accelerate Your Path to Cisco Routing and Switching Certification

Article | Jan. 17, 2019

The CCNAX - CCNA Routing and Switching Boot Camp is a great option to obtain Cisco Routing and Switching skills while pursuing the CCNA Routing and Switching certification. 

What is Software-Defined Networking?

Article | Jan. 15, 2019

Software-defined networking (SDN) is a solution that will enable your organization to meet the demands of network programmability and automation. The result will be greater network agility to support new applications while complying with increasing security needs.

10 Certification Exam Tips and Tricks from the Experts

Article | Jan. 14, 2019

Global Knowledge subject matter experts know certification exams inside and out. They understand the study methods and test-taking techniques that pay off the most when it’s exam time. Here are 10 certification exam tips and tricks, directly from our experts and Certification Prep Guides, that will best position you for certification success.

There’s Nothing Average About a Global Knowledge Instructor

Article | Jan. 11, 2019

Do you remember that teacher that made the most difficult concepts easy to understand? The one who amazed you with their complete understanding of the subject matter. We remember those teachers too and the concepts they imparted on us. We know that a good teacher can have a lifelong impact on their students. That’s why we employ only the best and brightest instructors at Global Knowledge.

Take a More Hands-On Approach with Digital Training

Article | Jan. 08, 2019

Convenience remains an alluring course feature today, as students migrate from traditional classroom environments to digital learning.

ICND1 is the Starting Point for all Cisco Technologies and Careers

Article | Dec. 19, 2018

If you’re interested in pursuing a career in Cisco technologies or acquiring a Cisco career certification, all paths begin with ICND1 v3.0 - Interconnecting Cisco Networking Devices, Part 1.

Why Initial and Ongoing Training are Solutions for IT Skills Gaps

Article | Dec. 07, 2018

As organizations struggle to balance budgets and prioritize training, skills gaps are growing—75% of North American decision-makers report existing skills shortages. And the impacts are potentially disastrous. With so much on the line, initial and ongoing training are instrumental to project and organizational success.

Top Tech Trends and Predictions for 2019

Article | Dec. 03, 2018

Global Knowledge subject matter experts predict the top trends for 2019 in cloud, cybersecurity, networking and IT training.

Tech the Halls: 12 Must-Have Tech Toys for 2018

Article | Nov. 12, 2018

We asked our resident Global Knowledge techies for their favorite gadgets of 2018. You’ll notice that our list covers a wide swath of tech toys, from video cameras, to wearable speakers, to a banana phone (You never knew you wanted one until now). Here’s our list of the 12 must-have tech toys this year.

12 Challenges Facing IT Professionals

Article | Nov. 04, 2018

Here are 12 main IT challenges for information technology management and staff. Since each organization is unique in how it functions and where it places its priorities, these are offered in no particular order. The top IT issues include new technology, cloud, big data, virtualization, BYOD and BYOA, shadow IT, boomers, energy efficiency, user systems, interoperability, creating value and social networks. After a brief comment on each IT challenge, you’ll find one or more suggestions for dealing with that situation.

18 IT and Business Certifications Worth Having

Article | Nov. 02, 2018

A certification is more than a gold star. It’s more than a pat on the back or a “job well done.” Obtaining a professional certification is an indication that you’re an expert. It’s proof to employers, peers and even yourself that you speak and think in a specific language. It comes with the expectation that co-workers and decision-makers will call on you for advice and insight. Your experience and expertise will be key to a business’ growth in the face of internal and external changes.

10 Benefits of IT Certification for You (and Your Employer)

Article | Nov. 01, 2018

A certification demonstrates your dedication, motivation and technical knowledge on a specific platform. Once you earn an IT certification, you join a select group of individuals - a peer group with demonstrated skills. Having a certification shows that you not only possess comprehensive knowledge of that technology but you also care enough about your own career to spend the time and money to get certified. Remember: You are your own best career manager!

10 Certifications That Really Mean Something

Article | Nov. 01, 2018

How do you measure the experience and knowledge of an IT professional? One way is through certifications. Earning any certification is a notable achievement, though not all certifications carry the same perceived worth.

Top 10 Certifications with Staying Power

Article | Nov. 01, 2018

IT is a very fast changing industry – what is hot today may be a tiny niche market in only a few years and lesser known things may turn out to be huge trends. That having been said, there are many certifications that will be around for a long time. However, this does not imply that recertification and/or continuing education credits are not required to maintain certification. Predicting the future is always challenging, including in IT, but these certifications are good bets.

IT Horror Stories

Article | Oct. 31, 2018

If you work in IT, chances are you have your very own IT horror story. Who are we kidding? Chances are you have several IT horror stories. In honor of Halloween, we asked for the worst of the worst - the one your IT buddies tell their IT buddies. We got some good ones too. It was tough, but we compared the stories and narrowed it down to our three favorites who we present here for your (scary) reading enjoyment.

Three Key Areas ITIL® 4 Addresses

Article | Oct. 22, 2018

Digital transformation means different things to different people. One fact they all agree on is that the capability needed to manage this new paradigm will lead to new ways of working, new skills, new technology and embracing more collaborative ways of co-creating value. That challenge has been the driving force for the latest iteration of ITIL®.

Big Data and Apache Hadoop Adoption

Article | Oct. 16, 2018

Every data center has unique hardware and software requirements that can pose significant management challenges to IT. Cloud utilization, virtualization, mobile device management, app development, security, and storage networking represent just a few of the management challenges facing IT today. Add to that the responsibility of providing the infrastructure for processing an exponential increase in data and making it available to an increasingly mobile workforce on a daily basis.

Top 10 Career Tips I Learned from Willy Wonka

Article | Oct. 16, 2018

It doesn't take pure imagination to realize that when it comes to your career, inspiration may come from the least likely of places. It also doesn't seem possible that four decades ago "Willy Wonka and the Chocolate Factory" hit the silver screen. Growing up, it was one of the few movies I always made sure to watch whenever it was on TV. I'm sure I wasn't alone.

How Training Can Enhance Your Cloud Adoption

Article | Oct. 10, 2018

Cloud adoption continues to soar. In fact, worldwide Infrastructure-as-a-Service (IaaS) public cloud services grew by 29.5 percent in 2017, according to Gartner. If it’s not in a company’s current plans to utilize cloud technology, it most certainly will be (or should be) in the next couple of years.

IT Horror Stories

Article | Oct. 08, 2018

We asked for your top IT horror stories, and you delivered. Read the most unexpected and cringe-worthy IT nightmares from fellow IT professionals.

5 Top-Paying Citrix Certifications

Article | Oct. 03, 2018

There’s undeniably good news for Citrix-certified IT professionals this year. Pursuing at least one Citrix certification has the potential to unlock a host of benefits ranging from above average salaries to greater prestige in the workplace thanks to improved knowledge and capabilities resulting from certifications. Simply put: Citrix certifications pay big dividends according to the Global Knowledge 2018 IT Skills and Salary Report.

FAQ: Why ITIL 4 is Critical to Service Management in the Digital Age

Article | Oct. 02, 2018

ITIL® 4 reflects new ways of working that have accompanied the digital revolution. Service Management, and ITIL in particular, is still an important toolset but you are now integrating its adoption and use with a vast array of new ways of working (DevOps, Agile, SIAM, Site Reliability Engineering). Since ITIL v3 was released in 2006, a large number of new and updated technologies (Cloud, Serverless Computing, Software-Defined Networking, AI, etc.) have emerged that now need managing. ITIL 4 reflects these changes. Here are some frequently asked questions about ITIL 4, as well as answers that explain what it entails, why we need it and how it differs from ITIL v3.

Why is CISSP the Highest-Paying IT Certification?

Article | Oct. 01, 2018

This year, CISSP-certified IT professionals have the highest global salary ($100,146) and CISSP is the fifth highest-paying certification in the United States ($111,475). This is nothing new—CISSP has ranked fifth or higher each year since 2015. (Note: CISSP wasn’t included in our top-paying certification list in 2014 because it missed the inclusion threshold by one respondent. It would have ranked third). CISSP is a top-paying certification year after year. But how has it remained so relevant and valuable?

Cisco Certifications Are Most Popular in IT Skills and Salary Report

Article | Sep. 19, 2018

Nearly half of surveyed IT professionals expect Cisco to be an emphasis for their organization in the next year. A lot of that is due to reputation—Cisco skills and certifications are considered some of the most valuable in the industry.

Advantages of Agile Software Development

Article | Sep. 01, 2018

There is a reason why Agile training methods are becoming mainstream. They can work! Although every Agile practice is not necessarily appropriate for every organization, each practice has delivered real value to many organizations, and some Agile practices can be used by anyone!

How to Convince Your Manager of the Benefits of Training

Article | Sep. 01, 2018

After reading this article, whether you’re requesting training for yourself or your team, you will be better prepared to build and state your case for the business-delivering value of training.

Top 5 Must-Have Skills for IT Departments

Article | Sep. 01, 2018

Technology trends such as these show no signs of abating, and IT administrators need to be prepared. Having a well-rounded and versatile team of IT practitioners is becoming increasingly necessary. In the following article, we examine five key skills that every IT department should have covered, regardless of the size of the company.

8 Specializations that Define Successful Cybersecurity Organizations

Article | Aug. 23, 2018

Cybersecurity has matured into a complex and diverse set of functions. Each of these functional specializations represent different roles requiring different knowledge, skills, and abilities.

How Secure is PowerShell?

Article | Aug. 20, 2018

Have you been afraid to implement PowerShell in your environment because of security fears? The reality of PowerShell security doesn’t always match the perception. When compared to other scripting languages, PowerShell is actually more secure by default.

3 Tips for Keeping Up with Changing Certifications

Article | Aug. 06, 2018

Discover three tips for managing IT certification and recertification requirements.

IBM Professionals Pursue Cross-Certification, Focused on AI, Cognitive Computing and Machine Learning

Article | Aug. 04, 2018

Certifications matter. A lot. That’s one of the major takeaways from the Global Knowledge 2018 IT Skills and Salary Report. The benefits, both personally and organizationally, are undeniable—certified professionals are more effective, complete tasks faster and are more sought after.

Top Five Big Data Architectures

Article | Aug. 02, 2018

It’s been about 10 years since public cloud offerings like AWS opened up the world of big data analytics. This post examines the top five most useful architectures used for big data stacks to learn the sweet spots of each.

DDoS Is Still a Threat and It Matters How You Handle It

Article | July 18, 2018

Despite a growing awareness and preparation for distributed denial-of-service (DDoS) attacks, the overall arc of DDoS attacks is not weakening, but actually gaining more attention from the companies and personnel who have experienced these threats first-hand.

Six Tips for Passing a Microsoft Certification Exam (from Someone Who Hates Taking Tests)

Article | July 17, 2018

Prepping for a Microsoft certification exam? Global Knowledge's own Tracy Wallace has you covered with these six tips for passing any Microsoft exam.

CompTIA Certifications Are Building Blocks For IT Careers

Article | July 09, 2018

There’s a reason why one out of four certified IT professionals in North America hold at least one CompTIA certification. IT professionals who hold at least one certification have higher salaries, are more productive and generally are more satisfied in their job than their non-certified peers.

Top 10 Highest Paying Microsoft Certifications

Article | July 08, 2018

Lots of great information comes out of Global Knowledge’s annual IT Skills and Salary Report. Not least of which are the reported salaries for those who have earned Microsoft certifications—the ultimate barometer for a Microsoft professional’s market rate.

You Could Make More Money Just by Moving

Article | July 04, 2018

If you’re worn out by daily road rage—how many middle fingers can you see in one day— or irked at the prospect of being taxed to death, maybe it’s time for a change. Future job opportunity, salary, cost of living and quality of life are a balancing act. We can’t tell you what to do, but we can let you know where IT professionals are making the highest average salaries in the U.S.

5 Ways Google Cloud Platform Cloud AI Can Improve Your Business

Article | June 28, 2018

Behind various Google services lies the powerful Cloud AI, a neural net-based, machine learning technology that Google has perfected for use with services like image search and voice recognition. Here are five ways you could use Cloud AI to improve your business.

Improve Your Data Analytics with Google Cloud Platform Big Data Tools

Article | June 27, 2018

A longtime leader in data analytics, Google continues to earn their position by continually improving their data analytics offerings. Now, with Google Cloud Platform (GCP), you can capture, process, store, and analyze your data in one place, allowing you to change your focus from infrastructure to analytics that informs business decisions. However, you can also use GCP Big Data tools in combination with other cloud-native and open-source solutions to meet your needs. Below is an overview of GCP Big Data Tools and how you might utilize them to improve analytics.

Google Cloud Platform Security: A Data Fortress

Article | June 26, 2018

Google takes security to a whole new level thanks to their years of experience as one of the most popular targets on the internet for would-be hackers and denial of service bots. This led Google to build a sophisticated security infrastructure the likes of which few companies or organizations can claim. Google approaches security holistically and involves everything from the physical data centers, to the data pipelines between them, down to the training of each employee that is responsible for managing the infrastructure.

The Three Types of Multi-Factor Authentication

Article | June 26, 2018

Multi-factor authentication is a method of logon verification where at least two different factors of proof are required. There are generally three recognized types of authentication factors:

Cryptography Tools and Techniques

Article | June 25, 2018

Consider how many financial transactions are performed on the Internet everyday. Protecting all this data is of upmost importance. Cryptography can be defined as the process of concealing the contents of a message from all except those who know the key. Cryptography can be used for many purposes, but there are two types of cryptographic algorithms you need to understand, symmetric and asymmetric. Symmetric uses a single key, whereas asymmetric uses two keys. What else is required to have a good understanding of cryptography? It’s important to start with an understanding of how cryptography relates to the basic foundations of security: authentication, integrity, confidentiality, and non-repudiation.

How to Secure Cisco Routers and Switches

Article | June 17, 2018

Routers and switches make up the bulk of network infrastructure and are vulnerable to attack. We hear about mass Denial of Service (DOS) attacks or Distributed Denial of Service (DDOS), but the network itself is as big a risk because if it is taken out, there is no path for the data to flow.

The Future is Now with AWS Certifications

Article | June 15, 2018

Yes, there’s big money in AWS Certification, which tends to outpace other cloud certification salaries, but there’s more to the cloud than dollars and cents.

Sharpen Your Skills with Python for Cisco Networking Engineers

Article | June 14, 2018

Take charge of your Cisco network devices with Python programming As a network engineer, you might wonder why there’s any need for you to learn Python. After all, network automation is clearly where the industry is headed. And there are many tools that allow yo...

Five Surprising Things You Probably Didn’t Know About Microsoft Azure

Article | June 04, 2018

Moving capabilities to a cloud provider such as Microsoft Azure is pretty straightforward. However, given the depth and breadth of service offerings provided by Azure, it’s easy to miss the product’s less obvious capabilities. If you're implementing a Microsoft Azure cloud platform, you'll want to consider these five services to save time, money, and your sanity.

How Switches Work

Article | June 01, 2018

The Ethernet switch has become an integral part of the world’s LAN infrastructure. At its core, the Ethernet is a shared network, each node contending for access to precious bandwidth and dealing with the repercussions of collisions.

How To Earn a Top-Paying AWS Certification & Salary

Article | June 01, 2018

Of the 16,000 IT professionals who participated in the Global Knowledge 2018 IT Skills and Salary Survey, 807 respondents said they hold an AWS certification. The average salary of an AWS-certified IT professional is roughly $113,000, the highest of all certifications in the United States and Canada.

How to Select the Right Certification for You

Article | June 01, 2018

According to our IT Skills and Salary Report, 9 out of 10 professionals possess at least one certification. That’s a ton of competition in the industry. And the general consensus is the more certifications, the better. So why are so many IT pros and decision-makers putting such an emphasis on certifications? Why is so much investment devoted to training?

Four Steps for Passing the PMP Exam

Article | May 29, 2018

If you have been a professional project manager for a number of years, then it is highly likely that you have considered earning your PMP credential. And why wouldn’t you? It is well known that the PMP certificate is not only a demonstration of your mastery of project management concepts, but it also shows that you have the dedication to take on a rigorous course of study. For some the task can seem daunting, but it doesn’t have to be. The key to successfully navigating the exam process is to approach it like a project, which you already know how to do!

Five Steps to Achieve the Newest PMI-Agile Certified Practitioner Certification

Article | May 24, 2018

Though there are several sources for agile certifications, the Project Management Institute (PMI)® Agile Certified Practitioner (PMI-ACP)® has established itself as the world’s fastest growing agile credential. The PMI-ACP certification formally recognizes your knowledge of agile principles and your skill with agile techniques.

PMP Exam Prep Quick Hits: The Quality Gurus You Need to Know

Article | May 01, 2018

Quality, as we know it today, is an accumulation of several concepts that together create a comprehensive approach to quality. The views of quality, as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) and tested on the PMP® exam, focus primarily on the work of three major contributors: W. Edwards Deming, Joseph M. Juran and Philip B. Crosby.

Top 15 Networking Terms You Should Know

Article | May 01, 2018

There are two basic types of addresses used in Local Area Networking (LAN): logical addresses and physical addresses. Understanding the differences between the two addresses begins with developing an understanding of the following terms.

4 Tips to Get the Most Out of the Ultimate IT Skills Collection

Article | April 29, 2018

Here are four tips to make sure you’re taking full advantage of your investment in the Ultimate IT Skills Collection.

Are you new to Office 2016? Here’s the Quick Start you need

Article | April 24, 2018

Office 2016 is full of features that will make you even more productive and efficient. Create better charts more quickly in Excel, enhance your PowerPoint presentations with improved animated transitions, find out how Outlook Groups are more effective for team communication than a distribution list, and much more.

Grow Your Way Out of Your Cybersecurity Skills Problem

Article | April 22, 2018

Cybersecurity is the top technology investment area in North America and around the globe—with half of our survey respondents saying it’s a priority. It’s no longer a niche skill—every IT professional needs some cybersecurity knowledge.