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Shortly after being awarded an ITIL® Foundation certification, a recipient’s natural inclination is to ask: “Now what? How do I take the best practices I’ve learned and apply them to my organization?”
Watch this recorded webinar as CompTIA’s chief technology evangelist and Global Knowledge’s federal sales director discuss how pentesting has morphed.
No matter what book or manual you use to study for the CCNA examination, you will see various protocols and processes referencing an RFC. And, although frequently referenced, the RFCs are seldom actually included in the documentation. So, the logical question becomes...
A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.
Samuel Brown, project management instructor and consultant, has taught Global Knowledge courses for more than fifteen years. In this video clip, Samuel discusses Global Knowledge's unique and effective approach to helping students prepare for PMP certification.
While cybersecurity remains the most popular certification category in our IT Skills and Salary Report, foundational-level certifications highlight our list of the most popular IT certifications of 2020.
The ITIL 4 update is the first since 2011, and will address the new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT development.
ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services. The 4th iteration retains ITIL’s place as one of the key tools at the disposal of organization’s seeking to manage digital transformations.
My most recent blog addressed whether PMP and CAPM boot camps are worth the time and effort. I concluded that for most exam writers, it really did make sense to buckle down and take advantage of all that a quality boot camp offers.
Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.