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Let's look at 10 ways the cloud will change (and to a large degree already has changed) the world.
ITIL® 4 Foundation Bridge is a new Global Knowledge course that addresses the specific needs of professionals who have already achieved the ITIL v3 Foundation certification and wish to upgrade to ITIL 4.
Business processes are complicated, and mapping them is not a trivial task. Modelling standards give us the tools to model complex processes, but they do not tell us the best way to approach a model or effectively use the tool. In this hour-long webinar, Global Knowledge instructor Rod Fage will guide you through the best way to develop a model, from determining the goal and scope of the process and measuring its effectiveness, to modelling the process in a hierarchical top-down approach, enabling business analyst to continuously validate the model.
The change we have been talking about for years is here: IT Departments are being torn apart and reassembled in new and interesting ways, as one by one companies make their move to the Cloud. As predicted, IT Pros are being asked to take on new and different roles and to be more involved in the business. In this session, we will look at some of these new roles; what’s working, what’s failing, who is succeeding and who has been left behind. Being an IT professional today is exciting as it is scary. There is lots of opportunity; but so many gaps to fall into. It is time to take inventory and ask yourself: are you well positioned to succeed? Related: Ten IT Skills on the Brink of Extinction
VMware vSphere: ICM 6.7 is the foundation for most other VMware technologies in the software-defined data center. The recent update from 6.5 brings important new features and enhancements.
This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.
Take your VMware vSphere training to the next level—set up your own training lab environment. This paper is broken down into three major sections: the hardware required, the VMware Workstation configuration, and installing vSphere and vCenter (vC).
Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.
ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services. The 4th iteration retains ITIL’s place as one of the key tools at the disposal of organization’s seeking to manage digital transformations.
The ITIL 4 update is the first since 2011, and will address the new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT development.