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The training solution's main goal was to maximize the experience of each attendee regardless of their pre-requisite knowledge. Training needed to be delivered on three continents
Needed to train 80,000+ end-users and 4,000 IT support personnel. These professionals were located at more than 1,300 locations in over 100 countries. They wasn't a corporate learning and development office. Each office site, or regional operating unit, made its own training decisions.
Customized Microsoft Certification Training Increases Help Desk Efficiency. Read out case study with Teleperformance's experience with GK.
Our training solution put our instructor, a former military officer, aboard their ship. He flew halfway around the world with the course equipment to a US Navy ship.
This brief explains how to use proven industry and operations (I&O) standard changes as templates for continuous cloud computing deployment and DevOps.
A key benefit of cloud computing is on-demand self-service. Successful IT leaders know that usage-based IT can quickly become more expensive than what it replaces.
The top three reasons for moving to the cloud are efficiency, agility and innovation. Resource pooling makes cloud computing both appealing and dangerous. Managing cloud’s built-in risks can help you achieve its benefits.
Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.
This brief examines how having an effective decision process increases your chance of success when adopting cloud computing.
Understand cloud's strengths and weaknesses. Minimize adverse outcomes by understanding that cloud’s positive benefits come with risks.
How do you Manage Public Cloud Security? What's a sound approach to minimizing security risk when using public cloud services? Everything you need to know.
Cloud service providers often tout staff reduction as a key benefit of cloud computing, but that can be misleading. We examine the impact on IT staffing.
We examine firm types and determine which ones should invest in cloud computing right now.
Cloud isn’t a technology — it’s a new business model powered by new technologies. Cloud sells IT infrastructure, platforms and applications as services.
IT leaders often make the mistake of assuming cloud is just another technology to implement, but cloud is a service model, not a technology.
Customer perception matters because customer Quality of Experience (QoE) is the vital factor in delivering cloud computing services — and the key to your success
Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.
Partnered with a training provider that could address their need for big data, analytics, cloud and an enterprise mobility solution education on a global scale.
Global Knowledge delivered the experience and know-how to provide the expert, customized IBM Tivoli training needed in a short time frame.
Needed a training provider that could ensure a fast turnaround, provide guidance on curriculum structure, accommodate onsite, remote learners, including on-demand training
Learn how a Global Learning Program Infuses IBM Partners with Cloud and SoftLayer Expertise. A needs analysis case study about Global Knowledge training.
The learning solution covered IBM InfoSphere Discovery, FastTrack and DataStage, with the two tailored courses each
We developed a customized, secure online learner portal to deliver course materials, presentations, exercises, evaluations and a student forum.
Identified foundational skill gaps as training enables a company's conversion to Cloud. Needs Analysis case study by Global Knoweldge.
Organizational agility means the ability to adapt swiftly to these changes. This brief examines how cloud (social, mobile, analytics) improves agility, and what it means to your business.
How to handle new hires without real-world experience. Targeted Learning Paths Increase IBM Efficacy for Global Systems Integrators. Mentoring case study.
Today, with cloud computing, many key IT metrics are not aligned to the business goals of the customers they serve, incenting the wrong behavior in IT.
Through synchronous, on-site instructor-led training in Nashville, Tennessee and Pittsburgh, Pennsylvania Global Knowledge was able to help the organization create standardized language and process around the cloud through customized foundation classes
See how business process training and process management helped a Chile-based bank capitalized on operational efficiencies from Global Knowledge.
Learn how Global Knowledge helped stop inexperienced IBM Cognos Business Intelligence Users Revert to Legacy Tools which threatened project completions.
Unify fragmented systems, train employees on technologies such as automated decision-making programs, application development, data management, IT best practices.
Needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware, IBM products.
Through its partnership with Global Knowledge, Mantech was able to quickly align its workforce skill sets with increasingly sophisticated customer needs.