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IT leaders often make the mistake of assuming cloud is just another technology to implement, but cloud is a service model, not a technology.
Cloud isn’t a technology — it’s a new business model powered by new technologies. Cloud sells IT infrastructure, platforms and applications as services.
We examine firm types and determine which ones should invest in cloud computing right now.
Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.
Cloud service providers often tout staff reduction as a key benefit of cloud computing, but that can be misleading. We examine the impact on IT staffing.
DND receives foundational ready-to-apply project management knowledge and skills to meet mandated requirements.
Customer preferences today are all about being social while mobile. To remain competitive, businesses need to meet these new requirements with innovative and digitally personalized customer experiences.
Customer perception matters because customer quality of experience (QoE) is the vital factor in delivering cloud computing services — and the key to your success
A key benefit of cloud computing is on-demand self-service. Successful IT leaders know that usage-based IT can quickly become more expensive than what it replaces.
Through synchronous, on-site instructor-led training in Nashville, Tennessee and Pittsburgh, Pennsylvania, Global Knowledge was able to help the organization create standardized language and process around the cloud through customized foundation classes
How do you Manage Public Cloud Security? What's a sound approach to minimizing security risk when using public cloud services? Everything you need to know.
This brief explains how to use proven infrastructure and operations (I &O) standard changes as templates for continuous cloud deployment and DevOps.
Understand cloud's strengths and weaknesses. Minimize adverse outcomes by understanding that cloud’s positive benefits come with risks.
This brief examines how having an effective whether-to-adopt decision process increases your chance of success when adopting cloud computing.
Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.
Today, with cloud computing, many key IT metrics are not aligned to the business goals of the customers they serve, incenting the wrong behavior in IT.
This brief explores how IT leaders can use cloud computing safely and effectively.