Case Studies

IT leaders often make the mistake of assuming cloud is just another technology to implement, but cloud is a service model, not a technology.

Identifying foundational skill gaps and training enabled a company's conversion to Cloud. Needs Analysis case study by Global Knoweldge.

Cloud isn’t a technology — it’s a new business model powered by new technologies. Cloud sells IT infrastructure, platforms and applications as services.

We examine firm types and determine which ones should invest in cloud computing right now.

Failure to meet the certification provisions could expose individuals to loss of position and agencies could possibly lose funding by the U.S. Congress.

Unify fragmented systems, train employees on technologies such as automated decision-making programs, application development, data management, IT best practices.

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.

Cloud service providers often tout staff reduction as a key benefit of cloud computing, but that can be misleading. We examine the impact on IT staffing.

DND receives foundational ready-to-apply project management knowledge and skills to meet mandated requirements.

The Canada Job Grant Allows a Resource-Based Company to Maintain its High Standard of Training in a Challenging Economy

We efficiently instructed forces on deployment without weakening training regimens. It was critical to be proficient in setting up and maintaining the TACLAN.

How to handle new hires without real-world experience. Targeted Learning Paths Increase IBM Efficacy for Global Systems Integrators. Mentoring case study.

We developed a customized, secure online learner portal to deliver course materials, presentations, exercises, evaluations and a student forum.

We designed a training strategy to accommodate students with various levels of sales experience and to provide students the opportunity to practice sales calls.

The benefits of well-formed and managed process include improved productivity, lower costs, higher quality, less turnover and better morale.

Customer preferences today are all about being social while mobile. To remain competitive, businesses need to meet these new requirements with innovative and digitally personalized customer experiences.

Our remote lab solution was flexible enough so that it could be modified to the client's wishes without compromising security. The pod-based structure allowed for scalability.

Director of Professional Services, Russ Renfro was sold on our "willingness to work with me and my team, and to customize the training content so that it was Sabre Airline Solutions specific, while still remaining PMI-based. For us, it was really finding a company that would partner with us."

Experts worked closely with the HR department to design a high impact talent management program that builds individual leadership capacity in alignment with the hospital's long-term vision.

Technicians learned how to upgrade platforms to support 10,000 satellite offices with custom, on-site training. Needs analysis case study by Global Knowledge.

Working with Global Knowledge allowed them to streamline the onboarding process for new sales account managers. Business transformation and sales training.

New hire training program delivers pass rates and knowledge retention for highly technical training for a young and Intelligent workforce.

Global Knowledge delivered the experience and know-how to provide the expert, customized IBM Tivoli training needed in a short time frame.

We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.

ISC needed training specific to the responsibilities for foundational project management and training to help build camaraderie among project managers and engagement managers.

International nonprofit needed an all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. They were shifting several positions to vendor management and product development. Existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.

An International Consulting Firm Achieves Its Cisco Multinational Certification in the European Theatre. Staff consultant case study by Global Knowledge training.

Experts conducted an analysis of the current project management processes being used by the various departments and identifed the pain points and subsequent requirements.

Customer perception matters because customer quality of experience (QoE) is the vital factor in delivering cloud computing services — and the key to your success

A key benefit of cloud computing is on-demand self-service. Successful IT leaders know that usage-based IT can quickly become more expensive than what it replaces.

Through synchronous, on-site instructor-led training in Nashville, Tennessee and Pittsburgh, Pennsylvania, Global Knowledge was able to help the organization create standardized language and process around the cloud through customized foundation classes

Can social media replace an IT service desk? It offers new ways to connect with customers and users, but it can hurt business and productivity and reduce customer satisfaction.

How do you Manage Public Cloud Security? What's a sound approach to minimizing security risk when using public cloud services? Everything you need to know.

This brief explains how to use proven infrastructure and operations (I &O) standard changes as templates for continuous cloud deployment and DevOps.

Understand cloud's strengths and weaknesses. Minimize adverse outcomes by understanding that cloud’s positive benefits come with risks.

This brief examines how having an effective whether-to-adopt decision process increases your chance of success when adopting cloud computing.

Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.

Humana needed a training provider that could ensure a fast turnaround, provide guidance on curriculum structure, accommodate onsite, remote learners including on-demand training.

Big data is changing industries. A new application made possible by cloud computing, data is about patterns and trends and forward-looking business intelligence.

Learn how a Global Learning Program Infuses IBM Partners with Cloud and SoftLayer Expertise. A needs analysis case study about Global Knowledge training.

Through its partnership with Global Knowledge, Mantech was able to quickly align its workforce skill sets with increasingly sophisticated customer needs.

Today, with cloud computing, many key IT metrics are not aligned to the business goals of the customers they serve, incenting the wrong behavior in IT.

By implementing SharePoint, a worldwide gas corporation sought to improve workplace efficiency, enhance collaborative opportunities, and advance document management capabilities while maintaining a high level of security and control.

Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.

Learn how a customized training plan helps shorten downtime and improve customer service. Needs Analysis case study by Global Knowledge training.

In this Case Study, learn how customized network security training helps prevent hacker attacks. Learn more about the situations, solution and results.

Customized Microsoft Certification Training Increases Help Desk Efficiency. Read out case study with Teleperformance's experience with GK.

The training solution's main goal was to maximize the experience of each attendee regardless of their prerequisite knowledge. Training needed to be delivered on three continents.

Training for managing and planning mandated certifications. Global Knowledge helped increase U.S. Air Force compliancy worldwide.

Learn how a company stopped losing employees to competitors by using a customized program to help motivate, train, and retain the right employees.

International Insurance Organization (IIO) needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware and IBM products.

International oil company needed to train 80,000+ end-users and 4,000 IT support personnel. These professionals were located at more than 1,300 locations in over 100 countries. There wasn't a corporate learning and development office. Each office site, or regional operating unit, made its own training decisions.

Learn how Global Knowledge helped stop inexperienced IBM Cognos Business Intelligence users from reverting to legacy tools which threatened project completions.

A financial holding company strengthens its competitive edge by providing responsive, reliable client services. Assessment study by Global Knowledge.

Global Knowledge addressed skills gaps by clearly defining the expectations and proficiency levels. This enabled each IT employee to own his or her development, which resulted in much higher attendance in learning and development opportunities.

This brief explores how IT leaders can use cloud computing safely and effectively.

The company needed a learning partner to create a completely customized, business-school caliber program to help employees develop newly identified skills and competencies in IT.

See how business process process management training helped a Chile-based bank capitalize on operational efficiencies. Global Knowledge BPM training.

Tech Giant needed to determine industry best practices for training programs, identify what features partners value and discover how to align partner training programs.

Global Technology Company partnered with a training provider that could address their need for big data, analytics, cloud and an enterprise mobility solution education on a global scale.

Global Knowledge helped IT Source establish a vision for learning that met both business and employee needs. We developed a learning strategy, key processes and supporting technology to enable effective, fast and relevant learning.

Global Knowledge's live labs allowed the University of Ottawa's IT team to apply skills they learned in training in hands-on lab settings to the same equipment deployed in their network.

Learn how assessment services helped a customer set the stage for business success. Custom Solution Development case study from Global Knowledge training.

Our training solution put our instructor, a former military officer, aboard their ship. He flew halfway around the world with the course equipment to a U.S. Navy ship.

The learning solution covered IBM InfoSphere Discovery, FastTrack and DataStage, with two tailored courses each.

The leadership development program has become an integral component of how the organization equips their people managers with the skills necessary to excel.