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ITIL(R) 4 Qualification Scheme

ITIL Training

If you’re ITIL certified, you can’t be stopped. #ITIL4Life


ITIL certifications demonstrate that professionals are educated in IT Service Management (ITSM) best practices. Aligning IT with the business can save time, reduce waste and help IT avoid costly rework.

ITIL concepts are vendor-neutral and address the processes, terminology and methods used in modern IT. ITIL-certified professionals are in high demand because they possess the skills to grow and transform the business.

Global Knowledge offers ITIL certification prep courses across the ITIL qualification scheme, so you’ll be ready at exam time. Not only are exam vouchers included with your course registration, we also guarantee that you’ll pass. See our ITIL Guarantee for details.


Why should IT departments care about Certification?


Improved Processes

Certifications, such as ITIL, provide a framework and best practices for IT service management, helping IT departments improve their processes and achieve better results.

Better Talent Attraction and Retention

By encouraging and supporting certification, IT departments can attract and retain top talent, as certifications are often seen as a mark of professionalism and commitment to the field.

Improved Credibility

IT departments with certified staff can demonstrate to stakeholders, including customers and business partners, that they have a commitment to best practices and high-quality service delivery.

Improved Vendor Relationships

By working with vendors that are certified in areas such as project management or security, IT departments can build stronger relationships and ensure that they are working with companies that adhere to best practices and standards.

Increased Collaboration

Certifications, such as Scrum or Agile, provide a shared language and understanding of processes and methodologies, making it easier for IT departments to work effectively with cross-functional teams, including developers and business stakeholders.

Improved Career Opportunities

By obtaining certifications, IT professionals can enhance their career prospects and increase their earning potential, leading to increased job satisfaction and reduced turnover.


Certifications provide a roadmap to upskilling your people and growing your ITSM practice.

ITIL® is a registered trademark of Axelos Limited, used under permission of Axelos Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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