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Learn how to use drag-and-drop to match tasks to technician skills, and geographic assignments with current location and available inventory to create a more efficient operation. You’ll discover how to reduce disruption by incorporating planned maintenance instead of working in a reactive state. You’ll also see how integrating Customer Service Management and IT Service Management will help swiftly resolve problems and increase customer satisfaction.

Learn how to prepare for and earn the ServiceNow Micro Certification – Service Portal.

Learn how to prepare and earn the ServiceNow Certified Implementation Specialist – Customer Service Management Certification.

Learn how to prepare and earn the ServiceNow Certified Implementation Specialist – Field Service Management Certification

Learn how to prepare and earn the ServiceNow Certified Implementation Specialist – Software Asset Management Certification.

Learn how to prepare and earn the ServiceNow Certified Implementation Specialist – Human Resources Certification

Learn how to prepare for and earn the ServiceNow Certified Implementation Specialist – Cloud Provisioning and Governance Certification.

Learn how to prepare for and earn the ServiceNow Certified Implementation Specialist – Discovery Certification.

Learn how to prepare for and earn the ServiceNow Certified Implementation Specialist – Event Management Certification.

Learn how to prepare for and earn the ServiceNow Certified Implementation Specialist – Service Mapping Certification.