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The ServiceNow Certified Implementation Specialist – Software Asset Management (SAM) Professional exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow SAM Professional application.


  • Six (6) months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
  • Participation in at least two ServiceNow deployment projects
  • General familiarity with industry concepts, terminology, acronyms and initialisms

Required Exams

Certified Implementation Specialist- Software Asset Management exam.


CIS-SAM Exam Overview

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site and the ServiceNow developer site. Study materials posted elsewhere online are not official, and as per ServiceNow, should not be used to prepare for the examination.


Exam Registration

Each candidate must register for the exam via the ServiceNow Webassessor website using a nontransferable voucher obtained by completing the ServiceNow Software Asset Management training prerequisite. Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist – Software Asset Management exam only,

Exam Structure

The exam consists of approximately 60 questions. For each question on the examination, there are multiple possible responses. Select the most correct answer to the question. There are multiple choice (single answer) and multiple select (select all that apply) questions.

Exam Results and Retakes

After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost.

Next Steps

Any of the other 12 Certified Implementation Specialist courses or certifications.

Recommended Courses


There are no recertification requirements.