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Implementing Cisco Multicast is a five-day instructor-led course designed to provide technical solutions for simple deployments of IP multicast within a provider or customer network. This course covers the fundamentals of IP multicasting including multicast applicati...

The intensive, hands-on Red Hat® Enterprise Clustering and Storage Management course covers storage management, the Red Hat High Availability Add-On, and the shared storage technology delivered by Red Hat Global File System 2 (GFS2) and Red Hat Storage Server.

In this course, you will gain the relevant knowledge and skills to establish, operate, and improve a project management office (PMO) and to work with PMO staff in a way that maximizes the value projects produce for your organization. You will review the advantages of...

Learn the concepts, tools, and techniques to be able to perform basic trouble prevention activities early in a project, identify areas to focus on to reduce project failures, and assess project health and identify when a project is in trouble.

In the Business Process Analysis course, learn to model business processes as they are currently enacted, assess the quality of those business processes, and identify improvements. Enroll with Global Knowledge.

Learn how to utilize use case modeling to document functional requirements that can be understood and validated by all project stakeholders, including technical staff and business stakeholders, increasing the likelihood that stakeholder needs on a project are met.

Learn advanced strategies, tools, and techniques for managing complex projects.

Understand the role of internal or external consulting, key consulting processes and the Consulting Life Cycle.

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident; it is a combination of focus, process, and people skill...

This course will demonstrate alternative ways of documenting requirements and managing changes, allowing for a less "heavy" process in projects that can benefit from quick changes in direction. Gain hands-on experience with techniques for gathering Agile requirements.