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Learn advanced strategies, tools, and techniques for managing complex projects.

New & Exclusive – Business analysts have the responsibility to gather, analyze, and validate business and technical requirements for their projects, thus they need facilitation skills to manage requirements meetings and workshops. In this highly interactive two-day course, you'll gain...

New & Exclusive – Gain valuable leadership skills in order to effectively coach, empower and lead individuals and teams to higher levels of performance. Professional development in leadership is key for advancing your IT career. Enroll now at Global Knowledge.

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident; it is a combination of focus, process, and people skill...

This course will demonstrate alternative ways of documenting requirements and managing changes, allowing for a less "heavy" process in projects that can benefit from quick changes in direction. Gain hands-on experience with techniques for gathering Agile requirements.

This one-day program will provide you the metrics, methodologies, and accepted, tried, and true principles of Agile management techniques that will transform and empower your position and your business environment.

Whether you are building software systems for others, or someone is building them for you, it is imperative that the software does what the end users need it to do.

Learn test-driven development, continuous integration, refactoring, and emergent design for Agile technical excellence.

Review the tasks covered in Red Hat® System Administration I (RH124) and Red Hat® System Administration II (RH134) at an accelerated pace and prepare to take the Red Hat Certified System Administrator (RHCSA) exam.

The ability to delegate deliberately and effectively is critical to a leader's success. Delegating work helps team members apply their strengths, develop their weaknesses, and connect to their passions. Delegating work also allows the leader to focus on leading. This...