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Chaos and disorganization are commonplace as organizations struggle to manage IT-enabled services, which can have a serious impact on the Helpdesk.

Global Knowledge Sweden and Addskills Cornerstone Group (ACG) today announced that they have entered into a definitive merger agreement under which two of the leading IT training companies in Sweden will combine to create a leading learning services and professional development solutions organization, which is unparalleled in the Swedish market for educational solutions.

Global Knowledge CEO, Todd Johnstone, and Sr. Marketing Manager, Zane Schweer, spoke with Training Industry about how the modern technical workforce requires more than one delivery format to develop new skills.

The AWS Certified Solutions Architect – Associate certification is intended for individuals who perform a Solutions Architect role.

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management from end-to-end.