Checkout

Cart () Loading...

    • Quantity:
    • Delivery:
    • Dates:
    • Location:

    $

Resource Library

Filter By

Topics

Show Filters
Result Filters:

106 Results Found

Results per page: 10 40 80

Problem Solving - Root Cause Analysis using Kepner Tregoe

Video | July 24, 2014

Problem Solving - Root Cause Analysis using Kepner Tregoe

Future-Proof your IT Career in The Digital Age: A Practical Guide

Webinar – Recorded | June 26, 2014

With the onset of the Digital Age, IT professionals today are hit with a tsunami of changes! "By 2018, adoption of mobile, social, cloud, analytics will redefine 90% of IT roles" according to IDC 2014 Predictions: CIO Agenda. Large organizations are eliminating silos. Small and medium organizations are outsourcing technology services. Digital natives have entered the workforce. New roles will emerge as new ways of doing business are introduced and as old technology fades away. Today's IT professionals must adapt, and a new set of skills is in order. Join Pranav Shah, Manager of Information Technology and Security at Sony Canada, and Pam Maguire, Business Development Manager, Global Knowledge, for a 60 minute webinar on how to future-proof your IT career in the Digital Age. You will learn about how IT roles are changing, what organizations are looking for, and what you can do now to be ready.

The Project Manager as Business Analyst

Webinar – Recorded | June 26, 2014

The project manager (PM) and business analyst (BA) have to be key allies in the management of any project. That can be difficult when project work is duplicated because of the overlapping tasks defined by the International Institute of Business Analysis (IIBA®) and the Project Management Institute (PMI®). Still, as long as roles are clearly defined and understood, the two can cooperate and collaborate, instead of competing. In this hour-long webinar, Global Knowledge instructor and PMP-certified project management expert Daniel Stober will explain how to delineate the roles.

Get Your Best Practices in Order: ITSM and Your Organization

Webinar – Recorded | June 24, 2014

Nasser El-Batal will walk you through the most useful, recognized, and mandated ITSM best practices in the industry: TOGAF, COBIT and ITIL®. He will highlight the benefits of integrating them into a single implementation program to avoid project disaster. Discussions are focused on "Getting Your House in Order" and how to establish your own organization-specific business transformation program, while increasing your organization maturity.

DevOps: The Future of ITSM and ITIL

Webinar – Recorded | June 19, 2014

Cloud computing enables development teams to get applications into production faster. IT Service Management (ITSM) leaders must adopt new strategies and change existing processes or risk becoming a barrier to success. Cloud computing requires DevOps-the blending of development and operations with the goal of accelerating time-to-market and reducing time-to-value. The good news is that ITIL® is uniquely positioned to accelerate DevOps, but it requires changes to existing ITSM processes.

Our Approach to Teaching PMP

Video | June 19, 2014

Samuel Brown, project management instructor and consultant, has taught Global Knowledge courses for more than fifteen years. In this video clip, Samuel discusses Global Knowledge's unique and effective approach to helping students prepare for PMP certification.

Topics Covered in IT Project Management

Video | June 19, 2014

Kirsten Lora, Global Knowledge Senior Product Director, discusses the benefits of our IT Project Management course.

The Work Breakdown Structure for Project Management

Video | June 12, 2014

Global Knowledge Course Director Samuel Brown introduces the Work Breakdown Structure and why it matters to project management.

License Management Using SmartCloud Control Desk

White Paper | May 20, 2014

Unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. SmartCloud Control Desk is an Information Technology Infrastructure Library (ITIL®)-compliant software that is accessible through mobile devices and integrates with social media and development tools. Discover how to choose the delivery model you need such as on-premise, software as a service (SaaS), or VM image and seamlessly change it to suit your business needs.

PMs Are From Mars, BAs Are From Venus

Webinar – Recorded | May 01, 2014

Whether you're a Project Manager or a Business Analyst, you can certainly relate to a situation where you've felt like your cohort on a project was from a completely different planet! This panel discussion webinar between our PM expert, Ori Schibi, and our BA expert, Cheryl Lee, will explore some of the misconceptions that each role has and learn how to play nicely with each other in the project world.