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Simulate the ITIL v3 Service Management Lifecycle with an interactive gaming experience.
ITIL Foundation Exam-Taking Tips
Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss the difference between ITIL Capability courses and ITIL Lifecycle courses.
ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services. The 4th iteration retains ITIL’s place as one of the key tools at the disposal of organization’s seeking to manage digital transformations.
This webinar focuses on assisting leaders who are determining whether Agile is right for their organization. In one hour, we will take you from the basic concepts of Agile methodology to understanding the process and what your role is as a leader. You will learn the challenges and benefits and how an Agile culture can fuel your teams and provide value for your customers faster.
What's the correct sequence of activities for handling an incident? Find out why categorization occurs before initial diagnosis in the ITIL incident management process flow so you can answer this common ITIL Foundation exam question.
In this hour-long webinar by Global Knowledge instructor and ITIL Expert Michael Scarborough, you will learn how to study for and succeed in passing ITIL Intermediate Exams. You will learn how to approach an ITIL Intermediate exam, the true/false approach and why it works and how to study for the ITIL Intermediate exams.
Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.
Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss how to become an ITIL expert.
ITIL is one of the most sought-after certifications among IT professionals—nearly one in five is ITIL-certified. Find out how ITIL students apply what they learned to their job.