Resource Library

You will learn how many organizations approach change management as compared to how best practices dictate that change management should work. Global Knowledge instructor and ITIL Expert Michael Scarborough will fill you in on the purpose of change management and the difference between change management and change tickets. He will provide a high-level guide for establishing a change management process that uses real-world examples as its basis.

How can leaders and Human Resources professionals use effective, simple and research-based talent management practices to contribute to their organization's success? Too many leadership development theories provide complex and confusing answers. Join Jocelyn Bérard as he shares the core practices introduced in his new book, Accelerating Leadership Development, which reflects his extensive research and years of experience in making leadership development uncomplicated and practical.

Every manager wants to get the most out of every employee and maximize team cohesion and efficiency. Making your team members feel as if they are being heard, understood, and acknowledged is critical to any management strategy. Actively listening to team members’ thoughts, ideas, and challenges drives employee engagement and satisfaction, which drives better results. View the slide deck>>

This paper is a high level, moderately technical understanding of Hyper-Converged Infrastructures. IT managers, data center architects, and administrators alike may find this information helpful in their pursuit to simplify the data center and improve application performance.

It’s inevitable. At some point in your career, you’ll find yourself working alongside individuals who fall into the general category of “Difficult People.” The effects these people can have on an organization vary greatly but usually involve many problems for the team. This white paper describes some of the more common types of difficult people and provides you with tips on how to handle them.

When designing a structured business analyst interview, it’s crucial to have a goal in mind, a clear set of questions planned, and an understanding of how those questions may deviate from the intended goal. An interview has an intended line of questioning; it may also have alternate lines of questioning and unanticipated paths where the interviewee has raised issues or answered questions in a way the business analyst had not considered or planned. In short, an interview is a social process.

So you want to be more agile, but is it possible in a waterfall world? The short answer is yes! Waterfall can be combined with principles of agility. The trick is to recognize how agile practices lead to organizational agility. Any organization can become more agile, but there are trade-offs that need to be considered. In this hour-long webinar, instructor and presenter Brian Egan will help you understand how to make agile work within your organization. In it you will learn: Agile best practices Discover how organizations can be more agile Agile vs. Waterfall: Discuss the pros and cons of each Dispense the myth that agile can only be used for software development Watch this webinar today and learn how and why your organization should become more agile! Recommended Agile Project Management courses: Introduction to Agile Agile Project Management Transitioning from Waterfall to Agile PMI Agile Certified Practitioner (PMI-ACP)® Boot Camp

Often we let personal biases and other intuitive mental forces push us towards quick decisions. In contrast, good decision makers make the effort to really analyze issues. Instead learn how to become a critical thinker by separating facts from assumptions to make consistent, high-quality decisions.

Learn how to boost your visibility on LinkedIn by listing your skills and certifications and leveraging the courses you’ve taken for professional development. This is especially important to catch the eyes of recruiters and when applying for jobs.

Every second of every day, data is being sent and received. Billions of data packets are processed by your company’s network every day. In fact, you received dozens of packets just to read this article, but the vast majority of us have no idea how this works. People have no clue as to what goes on behind the scenes to ensure data actually gets to the right device.