Resource Library

Measurements and metrics provide a view into every aspect of an organization. From resource availability to necessary improvements, measurements are the key to successfully understanding how your organization is performing. This paper will give you guidance on why measuring is important, how to get started, what types of metrics are available, what should be measured, and how to go about initiating improvements.

Discover the most common barriers you will face when implementing knowledge management and how to overcome them, so that your organization changes, over time, into a culture where knowledge sharing and reuse becomes second nature and part of the normal course of activity.

In this 60-minute webinar Dipal will speak to how organizations can embed diversity and inclusion in their practices by using the principles of change management. She will draw on various models to implement diversity and inclusion initiatives that will apply to all organizations no matter what stage they at are at including starting the conversation, getting buy-in from key stakeholders, developing a strategy or sustaining initiatives.

Shortly after being awarded an ITIL® Foundation certification, a recipient’s natural inclination is to ask: “Now what? How do I take the best practices I’ve learned and apply them to my organization?”

For 10 years, Global Knowledge has surveyed IT professionals and published the findings in our annual IT Skills and Salary Report. With topics ranging from top-paying certifications to most in-demand skills, our reports have consistently provided a deep examination of the attitudes and opinions held by IT professionals around the globe. With a decade of reporting at our fingertips, we decided it was an appropriate time to dissect the views of those making the decisions in the tech industry. What are their biggest challenges? How have their training opinions changed over time? How do their actions affect staff?

This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.

We asked for your top IT horror stories, and you delivered. Read the most unexpected and cringe-worthy IT nightmares from fellow IT professionals.

ITIL® 4 Foundation Bridge is a new Global Knowledge course that addresses the specific needs of professionals who have already achieved the ITIL v3 Foundation certification and wish to upgrade to ITIL 4. 

The ITIL 4 update is the first since 2011, and will address the new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT development.

ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services. The 4th iteration retains ITIL’s place as one of the key tools at the disposal of organization’s seeking to manage digital transformations.