Resource Library

From the largest to the smallest company, the inescapable truth is that with the click of a few keys or even a simple phone call, intruders can bypass all of your carefully constructed security. According to the Ponemon Institute's 2015 Cost of Data Breach Study, the average total cost of a data breach increased from $3.52 million to $3.79 million in 2014. While a number of major data breaches have made the news, often overlooked are the events and decisions that set the stage for the breach to occur. In this hour-long webinar, Global Knowledge instructor Phill Shade will walk through a number of key areas in which today's decisions set the stage for tomorrow's breach.

Despite advances in security, hackers continue to break through network defenses. In this hour-long webinar, network security specialist Catherine Paquet will examine the favorite methods and targets of hackers and will introduce you to the different categories of security technologies. In this foundational presentation, you will learn about the benefits of security solutions such as firewalls, VPNs, IPS, identity services and BYOD.

The bad guys just keep getting better! No matter how much patching and tweaking we do, the bad guys' constantly changing tactics and techniques continue harming our networks, stealing and damaging data, and just generally screw things up. What motivates someone to do such terrible things in the first place? How have these hackers changed and improved? What kinds of attacks are popular now and why? In this hour-long webinar, security expert, former hacker and Global Knowledge instructor Phillip D. Shade will provide insight into understanding the latest hacking techniques, what the current threat landscape looks like, and suggested countermeasures to mitigate threats. He will include specific examples of the current threat landscape, including data mining, social engineering cyber threat terminology, man-in-the- middle attacks and Denial of Service (DoS) attacks.

As an IT professional you deal day in and day out with securing operating systems, patching software, installing and configuring firewall and routers But what about the physical infrastructure? Do you understand how simple techniques can allow theft of your company resources? In this session we will discuss how to reduce the possibility of loss of data and equipment. Physical security may not be part of your job but you should be aware and having discussions with the personnel who are responsible. Or does Physical Security become one of your job responsibilities? Come to this session and learn about one of the most important and yet least thought about areas of security by IT professionals.

Does your company have a risk management program? In this hour-long webinar, cybersecurity expert and Global Knowledge instructor David Willson will explain why you should. In light of recent breaches at Target, Nieman Marcus, Michaels, Yahoo, and a growing list of others, we're learning that FBI Director Mueller was right when he said getting breached is not a matter of if, but when. While having a risk management program may not prevent a breach, it can certainly lower the risk of one, ensure compliance, and reduce or even eliminate your liability if a breach does occur, enabling you to recover quickly and to protect your reputation. Beyond explaining the importance of a risk management program, David will tell you how to implement one, including conducting a basic risk assessment, policies you'll need, and training your workforce.

You have spent money on software and hardware, implemented best practices, and believe you are secure, right? You may have overlooked the weakest link: your employee. Many breaches occur as a result of an employee mistakenly clicking on a link or visiting a site that allows a virus to be unknowingly downloaded, giving hackers access to your network. Today, a well-trained workforce is a necessity and may even be your most important cybersecurity tool. In this webinar, security expert David Willson will discuss how many breaches have occurred and are occurring, the tools and techniques hackers use to trick employees into clicking on links or opening attachments, and how to prevent such behavior.

Learn how to leverage e-Learning to its full potential from someone who has succeeded in e-Learning. E-Learning is considered the way of the future for good reason: attractive cost-savings, flexibility, and convenience. To realize these benefits, you need to craft the training to meet a number of rigorous objectives. Join Kevin Kernohan, senior production manager at Global Knowledge, and Ann Schuler, learning and development consultant at the Government of Alberta Human Services Ministry, as they lead you from beginning to end of the e-Learning development cycle. In partnership with the Government of Alberta, Global Knowledge developed the Critical Thinking in Action training program for employees throughout the province. Discover why this e-Learning program earned a CSTD Award for Training Excellence and how you can assimilate these best practices into your organization.

Business complexity, technology innovation and a new understanding of how we learn at work are causing the learning profession to re-think how they develop and sustain human performance and behaviour change. As a result new methods and approaches are emerging that promise to change the landscape of learning and development meeting in the coming years. This session will provide an opportunity to learn about the following trends and their application.

Everyone has been involved in a learning program or project that has not delivered its intended impact. Across organizations, remarkably similar but preventable missteps are made in needs identification, learning strategies, program development and implementation.  Instructor Tom Gram, Senior Director of Professional Services at Global Knowledge, will present six classic mistakes learning professionals make that reduce chances for success along with evidence-based practices to help prevent them. 

Your business has been hacked, leaving you with a persistent bot; now what? In this hour-long webinar, security expert David Willson will discuss ways you can eliminate the threat in an act of self-defense or defense of property. As new laws are explored, old ones amended, and solutions sought, you'll take a look at thinking outside the box to give the good guys the advantage-or at least a fighting chance.