Resource Library

Enterprise thinking, simply put, is the practice of considering the entire enterprise in decision-making, not just a given group or department. This style of thinking makes the organization both leaner and more agile—lean by reducing the waste and inefficiencies that come from blinkered and siloed thinking and agile by increasing everyone’s understanding of enterprise goals, vision, and functions.

Business is changing rapidly and Information Technology is at the centre of the trends: mobile, social, cloud and big data,. Forward thinking IT functions must develop and manage the skills of their most critical asset-- their employees. Effective professional development can guard against the pace of change, leading IT units to re-define job roles to include both technical and non-technical competencies and to establish business processes to help their staff develop and maintain these skills. This session will present the components of a holistic process to support learning and development in any IT organization.

vSphere 5.5 is now available with myriad small improvements such as a faster Web Client, LACP, Autoscale and higher configuration maximums. In addition, there are changes coming such as VSAN, which may be ground-breaking in regard to VM storage of the future. Since the release of vSphere 5.5, they have not yet announced a change to the blueprint for the test. That being the case, I will say, for now, that the VCP-510 test should remain unchanged as well. My goal here is not to reeducate you on everything that you need to know for the test; instead, it is to point out the few changes that might apply in your company or organization.

How can leaders and Human Resources professionals use effective, simple and research-based talent management practices to contribute to their organization's success? Too many leadership development theories provide complex and confusing answers. Join Jocelyn Bérard as he shares the core practices introduced in his new book, Accelerating Leadership Development, which reflects his extensive research and years of experience in making leadership development uncomplicated and practical.

VMware vCloud Director fashions the provisioning of the software-defined datacenter layer to allow for a full virtual datacenter deployment within a short period of time. A vCloud consists of many layers and can quickly become a complex architecture. Before any deployment, requirements should be defined so that the vCloud can be designed to offer those services needed. It is imperative to understand the many components of vCloud, how each vCloud construct fits, which allocation models are available, and what network options can be chosen.

Business complexity, technology innovation and a new understanding of how we learn at work are causing the learning profession to re-think how they develop and sustain human performance and behaviour change. As a result new methods and approaches are emerging that promise to change the landscape of learning and development meeting in the coming years. This session will provide an opportunity to learn about the following trends and their application.

One of the most important steps in mastering a new technology is learning the associated terminology or vocabulary. In the IT field, this can be a very challenging step, as much of the terminology is often used inconsistently. This white paper defines the terminology associated with IT virtualization. It is mainly vendor-agnostic, but it does provide some vendor-specific terms, product names, and feature names used by VMware, Citrix, and Microsoft.

The utility that many senior VMware administrators rely on to address performance and troubleshooting issues is the built-in utility called ESXTOP. The tool has been built in to the hypervisor, and can be used in both ESXi and the old ESX host. The first tool many VMware Administrators rely upon is esxtop, to check real-time performance on an ESXi host using a command-line tool such as ssh to start the esxtop CLI utility. This paper will introduce and demonstrate how to start and use esxtop, specifically looking at the CPU fields. In addition, we will cover information that can be used to help with performance issues of the CPU. The esxtop utility is an excellent tool to use when you want to observe an individual ESXi host's performance.

Resource Pools are often misunderstood, disliked, and untrusted by vSphere Administrators. However, resource pools can be very useful tools for administrators who want to configure resource management without having to individually configure each VM. This leads to the administrator’s desire to explore the proper usage of resource pools.

This white paper has three main goals. The first is to generate a better understanding of the cloud in both the business and IT communities. The second is to describe the major components of vCloud and the virtual datacenters they provide. The third is help businesses visualize and understand how vClouds could be beneficial in addressing their specific IT needs.

Enterprises, whether they are commercial, non-profit, or government entities, are operational organizations that operate through the execution of hundreds of processes. The quality of these processes affects every aspect of the enterprise and these processes are rarely static. Business Process Analysis (BPA) is the discipline of examining processes so that they may be changed to align with enterprise objectives.

This vSphere Essentials white paper will give you a basic understanding of some of the concerns or planning points to consider as you get ready to deploy vSphere in your organization. This is a glimpse into some of the essential things to consider for implementing vSphere. This will focus on some of the basics that vSphere administrators run into when installing the latest features and not realizing they still have some older versions implemented.

If you are upgrading to ESXi 5.1, there are some important facts that you should consider first. Upgrading involves many stages and processes that must be performed in a specific order. Many of these processes are one-way and do not provide a "back button." If you do not use care and consideration in your upgrade plan, you could possibly lose important data and configuration; and potentially even lose contact with your servers.

Self-awareness is a very powerful tool for leaders in every type of business or organization. The more leaders can maximize their self awareness the greater the impact on business performance, employee engagement and leadership and development initiatives. Self-awareness is the central component of personal development and emotional intelligence. For most leaders today it is still underdeveloped and frequently underemployed. Better understanding of this important leadership trait is critical for leadership and organizational success.

I recently responded to a message on LinkedIn from a regular reader of this blog. He asked several questions which I will answer over the course of several posts. As part of his first question, he described a strategy report that his group is producing. The audience for this strategy report considers ITIL important to the future of their business, and so he must describe which ITIL processes his data center operations group works most closely with.

XenApp 6.5 brings a host of features and benefits that most companies will need as the technology continues to evolve and user requirements continue to expand.

In the previous post, we discussed the need for VXLAN in the cloud along with the issues it solves. In this post, we will focus more on how VXLAN works.

Examine fifteen common myths surrounding virtualization, including many that prevent IT administrators (or their bosses) from getting the maximum value from virtualization. This paper is designed to be vendor-neutral; in other words, the basic concepts and advantages are the same whether you choose to use Citrix XenServer, VMware vSphere, Microsoft Hyper-V, or one of the many Linux-based solutions. We'll break the reasons into three broad categories (Cost/ROI, Performance, and Other), allowing you to focus in on a specific area if desired, or you can review the entire white paper for a broader view.

The Cisco UCS is truly a “unified” architecture that integrates three major datacenter technologies into a single, coherent system: Computing Network Storage Instead of being simply the next generation of blade servers, the Cisco UCS is an innova­tive architecture designed from scratch to be highly scalable, efficient, and powerful with one-third less infrastructure than traditional blade servers.

In the fourth of his five-part series, Eric Strause explores the hardware and application benefits inherent in a cloud-based architecture.

I attended a meeting this week with a customer of mine and a potential new vendor. The new vendor was there to pitch his configuration and setup service offerings for a specific ITSM toolset. My customer has already had one bad experience with an ITSM tool configuration vendor who promised one thing and delivered much less. He ended up with a tool that’s minimally used and not configured to match his business needs. He’s looking for a vendor that can understand his business needs and priorities and quickly help him get his tool configured and working in a short time frame. Then the topic of standard changes came up. My customer asked for examples of standard changes. The vendor responded, “Server reboots are an example of standard changes.”

Negotiation is a dialogue intended to resolve disputes, to produce an agreement on courses of action, to bargain for individual or collective advantage, or to craft outcomes to satisfy various interests. It is the primary method of alternative dispute resolution. This white paper focuses primarily on the negotiation process, different negotiation styles, and the various elements of communication that affect the outcome, including: Negotiation Communications, Constructive Questioning, Communication Obstacles (and overcoming those obstacles), Challenging Negotiation Situations and "Traps," and, finally, completing Successful Negotiations, a.k.a. "Getting to Yes"