Resource Library

Company reputation damage, financial loss and compromised intellectual property are just a few of the major issues that need to be conveyed and clearly understood. Collaboration and education throughout an organization are key to facing and overcoming the devastating effects of a data breach. Learn the issues, how to educate employees companywide and help your leaders move forward quickly with a cybersecurity action plan.

This webinar introduces the concept of resilient leadership. Leaders who can adapt not only support their organizations through ongoing change, but they also maintain high- performing and engaged teams in the process

Cyber resilience is becoming a bigger issue for all organizations. But what does “good cyber resilience” look like? And how do you get there?

Leadership is evolving beyond traditional leadership skills, and it has never been so important. In an era of constant change, digital disruption, increased employee expectations and rising business complexity, today’s leaders require more than the fundamentals.  In years past, leadership development focused on helping leaders set performance expectations, communicate effectively, provide feedback, coach and motivate their employees. While these skills remain important, they are no longer sufficient to meet the business requirements of the 21st century. Leaders now require skills and competencies to ensure that they also build highly productive teams, accelerate organizational results and transform customer experiences in a fast-paced, highly competitive and global working environment. In this hour-long webinar, leadership consultant Kim Caughlin will reveal and discuss the new high-demand skills and competencies required to lead effectively in the 21st century. 

In this 60-minute webinar Dipal will speak to how organizations can embed diversity and inclusion in their practices by using the principles of change management. She will draw on various models to implement diversity and inclusion initiatives that will apply to all organizations no matter what stage they at are at including starting the conversation, getting buy-in from key stakeholders, developing a strategy or sustaining initiatives.

Businesses and IT organizations have changed radically and rapidly over the last five years. Microsoft and other technology companies are driving innovation by providing products that change the way all organizations work—products like Microsoft Office 365, Skype for Business and Azure. Of course, that means the skills required to support these new IT models and products are changing too. The big challenge facing today’s IT pros is how to stay ahead. Lifelong learners have a lot of options, so choosing how you train is more important than ever.

Join us for a detailed, hour-long webinar in which Microsoft Windows expert and Global Knowledge instructor Jeff Peters will review and demonstrate the key tools needed to rescue a problematic computer. He will explore the ins and outs of the powerful Windows 8 Reset, Refresh, and Restore options, enabling you not only to get your business running smoothly again with minimal troubleshooting, but also to save the day for you and your end users.

This hour-long, information-packed webinar will provide tips and tricks for modifying and optimizing router path selection with EIGRP and OSPF. You will learn about EIGRP redistribution, including redistributing static routes into EIGRP, and about OSPF redistribution. You'll learn about using route maps and prefix lists and about summarization with EIGRP and OSPF. Also, you will receive tips for controlling updates and path selection.

The Toronto Chapter of the Association of Change Management Professionals (ACMP), in partnership with Global Knowledge, welcomes Kelly Norgate to share information about her success in leading change with powerful change communication strategies. In this hour-long webinar, Norgate will examine the link between creative change communication solutions and great corporate culture. You will learn practical change communications strategies and tactics that generate the energy and commitment required to get employees on board with transformational change. Take your next change communication plan from good – to great.

Business processes are complicated, and mapping them is not a trivial task. Modelling standards give us the tools to model complex processes, but they do not tell us the best way to approach a model or effectively use the tool. In this hour-long webinar, Global Knowledge instructor Rod Fage will guide you through the best way to develop a model, from determining the goal and scope of the process and measuring its effectiveness, to modelling the process in a hierarchical top-down approach, enabling business analyst to continuously validate the model.