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While cybersecurity remains the most popular certification category in our IT Skills and Salary Report, foundational-level certifications highlight our list of the most popular IT certifications of 2020.
After several decades on the market, the Project Management Professional® certification continues to be one of the most in-demand certifications worldwide. Learn how you can increase your salary, project success, and organizational value with this recorded webinar.
Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.
ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services. The 4th iteration retains ITIL’s place as one of the key tools at the disposal of organization’s seeking to manage digital transformations.
The ITIL 4 update is the first since 2011, and will address the new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT development.
ITIL® 4 Foundation Bridge is a new Global Knowledge course that addresses the specific needs of professionals who have already achieved the ITIL v3 Foundation certification and wish to upgrade to ITIL 4.
We asked for your top IT horror stories, and you delivered. Read the most unexpected and cringe-worthy IT nightmares from fellow IT professionals.
As far as modern architectures go, there are few more complicated than an IoT pipeline. You’ve got to consider an ingestion layer (typically streaming) that may undergo manic load. You’ve got to think of data tagging, storage (probably across multiple engines), archival and access—both internal and external. And all of it has to scale like crazy, be as cost effective as possible, and use automation wherever it can. Oh, and your boss needs the IoT pipeline built by tomorrow. Short timelines? Tight budget? Unrealistic expectations? Unfortunately, these asks are realities for many cloud professionals. AWS knows this and is here to help.
This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.
Thinking about getting ITIL certified? In this post, we cover the value of each ITIL certification and dive into survey results to determine whether ITIL certifications are worth it. The results are in!
Let's look at 10 ways the cloud will change (and to a large degree already has changed) the world.
Shortly after being awarded an ITIL® Foundation certification, a recipient’s natural inclination is to ask: “Now what? How do I take the best practices I’ve learned and apply them to my organization?”
Business processes are complicated, and mapping them is not a trivial task. Modelling standards give us the tools to model complex processes, but they do not tell us the best way to approach a model or effectively use the tool. In this hour-long webinar, Global Knowledge instructor Rod Fage will guide you through the best way to develop a model, from determining the goal and scope of the process and measuring its effectiveness, to modelling the process in a hierarchical top-down approach, enabling business analyst to continuously validate the model.
Cisco Unified Computing Solution (UCS) is a very popular and powerful solution. Cisco continues to provide updated UCS management options for the full range of data center installations.
Like it or not, Internet of Things (IoT) is upon us. There are a number of factors that will impact its adoption rate, and the inevitable privacy (or lack of) discussions will likely happen sooner than later. This is going to change the world as we know it, in many cases for the better. But we will need to keep an eye on the extent to which it invades our personal lives if it is going to be the positive force it has the potential to be.
John Barnes, Global Knowledge's Cisco Course Developer, discusses enhancements to our UCS Troubleshooting Boot Camp and suggestions for students in preparation for this course.
Meet Global Knowledge course director and lab topology architect Joey DeWiele, a specialist in Unified Communications. Joey will walk you through the benefits of our exclusive Cisco UC lab architecture - a more scalable and stable approach to the all-important labs featured in unified communications courses. Our labs feature upgraded hardware and software including Custom Lenovo T61 PCs, 7965 IP Phones, 3560 Switches and Call Manager 7. With our flexible UC architecture, students are able to view and experience the full lab architecture regardless of which Cisco UC course they are taking or the skill set they are seeking. The lab architecture features a realistic network with redundant environments that are made rich with multiple machines, pre-deployed tools with shortcuts, online documentation that is particular to individual pods, and multiple OS support for all virtual machines (Windows, Linux, VMware).
Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains presence.
A video covering our Cisco Unified Communications courses - ACUCW1 & ACUCW2 - by Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications.
Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, discusses Cisco Unity, Unity Connection & Unity Express.
Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains the difference between Cisco's Call Manager Express & Call Manager.
Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains QoS.
Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains the difference between our Cisco Unified Communications courses - ACUCW1 & ACUCW2.
Devices must send dual-tone-multi-frequency (DTMF) when a phone call is routed to an automated system. Automated attendant (AA), voicemail (VM), or interactive voice response (IVR) systems are some examples of the types of automated systems that can pick up phone calls.