Resource Library

General character attributes every IT pro should have and on the things that every IT pro should know or do.

While cybersecurity remains the most popular certification category in our IT Skills and Salary Report, foundational-level certifications highlight our list of the most popular IT certifications of 2020. 

The ITIL 4 update is the first since 2011, and will address the new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT development.

My most recent blog addressed whether PMP and CAPM boot camps are worth the time and effort. I concluded that for most exam writers, it really did make sense to buckle down and take advantage of all that a quality boot camp offers.

Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.

ITIL® 4 Foundation Bridge is a new Global Knowledge course that addresses the specific needs of professionals who have already achieved the ITIL v3 Foundation certification and wish to upgrade to ITIL 4. 

This article addresses non-technical skills you need to do to be a success in IT.