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How to Navigate the Transition to ITIL® 4

Article | March 19, 2019

Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.

ITIL 4: The Changes, What’s New and How it Impacts You

Webinar – Recorded | Feb. 14, 2019

ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services. The 4th iteration retains ITIL’s place as one of the key tools at the disposal of organization’s seeking to manage digital transformations.

ITIL is Updating: ITIL 4 Foundation Now Addresses Evolving Best Practices

Article | Feb. 04, 2019

The ITIL 4 update is the first since 2011, and will address the new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT development.

Bridge Your Knowledge from ITIL v3 to ITIL 4

Article | Feb. 01, 2019

ITIL® 4 Foundation Bridge is a new Global Knowledge course that addresses the specific needs of professionals who have already achieved the ITIL v3 Foundation certification and wish to upgrade to ITIL 4. 

Advantages of Agile Software Development

Article | Sep. 01, 2018

There is a reason why Agile training methods are becoming mainstream. They can work! Although every Agile practice is not necessarily appropriate for every organization, each practice has delivered real value to many organizations, and some Agile practices can be used by anyone!

Five Steps to Achieve the Newest PMI-Agile Certified Practitioner Certification

Article | May 24, 2018

Though there are several sources for agile certifications, the Project Management Institute (PMI)® Agile Certified Practitioner (PMI-ACP)® has established itself as the world’s fastest growing agile credential. The PMI-ACP certification formally recognizes your knowledge of agile principles and your skill with agile techniques.

How to Make Agile Project Management Work in Your Organization

Webinar – Recorded | Feb. 27, 2018

So you want to be more agile, but is it possible in a waterfall world? The short answer is yes! Waterfall can be combined with principles of agility. The trick is to recognize how agile practices lead to organizational agility. Any organization can become more agile, but there are trade-offs that need to be considered. In this hour-long webinar, instructor and presenter Brian Egan will help you understand how to make agile work within your organization. In it you will learn: Agile best practices Discover how organizations can be more agile Agile vs. Waterfall: Discuss the pros and cons of each Dispense the myth that agile can only be used for software development Watch this webinar today and learn how and why your organization should become more agile! Recommended Agile Project Management courses: Introduction to Agile Agile Project Management Transitioning from Waterfall to Agile PMI Agile Certified Practitioner (PMI-ACP)® Boot Camp

Guide to ITIL® Certifications and Tips for Exam Success

White Paper | Jan. 03, 2018

This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.

10 Network Security Tools and Tests Everyone Should Use

White Paper | Nov. 28, 2017

Whether you are operating a home system, overseeing a small startup, or performing security governance for an enterprise, everyone can benefit from paying attention to security. This white paper provides a list of 10 security tools and tests that will help you check out suspicious issues and keep ahead of new risks and threats.

Top 10 Business Analysis Terms

Article | June 15, 2017

Whether you are just getting started in business analysis or want to gain a better understanding of certain aspects of business analysis, we have compiled a list of frequently used terms to help you get started.