Live Chat
Monday - Friday 8am - 6pm EST Chat Now
Contact Us
Monday - Friday 8am - 8pm EST 1-866-716-6688 Other Contact Options

Cart () Loading...

    • Quantity:
    • Delivery:
    • Dates:
    • Location:


Enterprise Voice and Online Services with Microsoft Lync Server 2013 (M20337)

Learn to design and architect a Lync Server solution with Enterprise Voice and Unified Messaging.

GK# 6435 Vendor# M20337

$2995 - $3095 USD

Enroll Request Group Training

Course Overview


In this course, you will learn how to design and configure Enterprise Voice and Online Services in Microsoft Lync Server 2013. You will learn to configure and manage Lync Server 2013 on premises, Lync Online in the cloud, or a mixed deployment. In addition, you will gain the skills needed to deliver a Lync-based enterprise voice solution.

This course incorporates materials from the Official Microsoft Learning Product 20037 and will help to prepare you for Exam 70-337: Enterprise Voice and Online Services with Microsoft Lync Server 2013.


  • Delivery Format:
  • Date:
  • Location:
  • Access Period:


What You'll Learn

  • Design a Enterprise Voice solution
  • Design and configure network services for Lync 2013
  • Configure Lync Server 2013 voice features
  • Implement emergency voice services
  • Plan and configure a Lync Online or hybrid solution


Viewing outline for:

Classroom Live Outline

1. Voice Architecture

  • Voice Features of Lync Server 2013
  • Architecture and Server Roles
  • Site Topologies

2. Configuring Basic Enterprise Voice Functionality

  • Lync Voice Routing
  • Configuring Enterprise Voice
  • Defining Voice Policies
  • Assigning DID Numbers
  • Designing a Dial Plan

3. Designing Exchange Server 2013 Unified Messaging with Lync Server 2013

  • Exchange 2013 Unified Messaging
  • Integrating Unified Messaging with Lync Server 2013

4. Voice Applications

  • Call Park Service
  • Managing Calls to Unassigned Numbers
  • Public Switched Telephone Network (PSTN) Conferencing
  • Response Group Services
  • Implementing Response Group Services

5. Configuring and Deploying Emergency Calling

  • Location Information Server (LIS)
  • Setup and Call Flow
  • Designing Location Policies
  • Implementing LIS
  • Address Discovery

6. PSTN Integration

  • Connecting to the PSTN
  • Connecting to the Existing PBX
  • M:N Interworking Routing
  • Call Routing Reliability

7. Lync Server 2013 and Networking

  • Planning for Media Requirements
  • Call Admission Control
  • Planning for Call Admission Control
  • Media Bypass

8. Phones and Devices

  • Phones and Devices
  • Device Deployment
  • Lync Server 2013 Phone Management
  • Analog Device Support

9. Lync Online Configuration and Migration

  • Office 365 Architecture
  • Deploying Lync Online
  • Lync Hybrid Scenarios

10. Quality of Experience

  • Voice Quality Concepts
  • Exploring Lync Monitoring Server Components
  • Exploring Lync Monitoring Server Reports
  • Real-Time Transport Protocol (RTP) and Real-Time Control Protocol (RTCP) Collected Information

11. Voice Resiliency

  • Voice Resiliency in Lync Server 2013
  • Lync Pool Resilience
  • Branch Office Reslience


Viewing labs for:

Classroom Live Labs

Lab 1: Prepare for Enterprise Voice

  • Analyze the Existing Voice Infrastructure
  • Configure the Topology for Enterprise Voice
  • Configure Dial Plans and Normalization Rules
  • Configure Voice Routes
  • Configure Voice Policies and PSTN Usages
  • Configure Number Manipulation on Trunks
  • Enable Users for Enterprise Voice
  • Verify and Test Normalization Rules
  • Test Trunk Routing and Translation Rules.
  • Configure Inter-Trunk Routing

Lab 2: Design Exchange Server 2013 Unified Messaging with Lync Server 2013

  • Configure Exchange Server 2013 UM to work with Lync Server 2013 Enterprise Voice
  • Configure Lync Server 2013 Interoperability with Exchange Server 2013 Unified Messaging
  • Test and Verify Integration
  • Branch Office Resilience

Lab 3: Implement Enterprise Voice Applications

  • Configure Call Park
  • Configure the Unassigned Number Feature
  • Verify Call Park Service and Unassigned Number Feature
  • Configure Agent Groups and Queues
  • Configure Workflows
  • Configure the Response Group Service Behavior
  • Configure Dial-In Conferencing
  • Verify Dial-In Access Configuration

Lab 4: Configure the Lync Server 2013 Location Information Service for Emergency Calling and Enhanced 9-1-1

  • Create Emergency Routes and PSTN Usages
  • Configure Number Manipulation on Trunks for Emergency Numbers
  • Define LIS Locations
  • Experience LIS Features
  • Create E9-1-1 Gateway Configuration
  • Verify Emergency Calling through the E9-1-1 Gateway
  • Create an Alternate Local Path for Emergency Calls

Lab 5: Implement Call Admission Control

  • Configure CAC Components
  • Verify Bandwidth Policy Application

Lab 6: Deployment of Lync Online

  • Implement Identity Management with Office 365
  • Deploy and Configure a Lync Edge Server
  • Configure a Hybrid Deployment of the New Lync Server

Lab 7: Explore Monitoring Server Reports

  • Review Peer-to-Peer Session Detail Reports
  • Review Call Detail Reports

Lab 8: Implement Voice Resiliency in Lync Server 2013

  • Configure a Survivable Branch Server
  • Test and Verify Branch Office Resiliency with a WAN
  • Test and Verify Branch Office Resiliency with a Pool
  • Test and Verify Branch Office Resiliency with an SBA
  • Test and Verify Central Site Voice Resiliency

Who Should Attend


IT consultants and telecommunications consulting professionals who design, plan, deploy, and maintain solutions for unified communications with particular emphasis on enterprise VOIP and online services.

Training Exclusives

This course comes with 12 months access to the following benefits:

  • Practice Labs
  • 24x7 Mentoring
  • Indexed Class Recordings
  • Unlimited Retakes
  • Digital Courseware
Find out more
Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 5 day

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 5 day

Request this course in a different delivery format.