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Chaos and disorganization are commonplace as organizations struggle to manage IT-enabled services, which can have a serious impact on the Helpdesk.

Global Knowledge Sweden and Addskills Cornerstone Group (ACG) today announced that they have entered into a definitive merger agreement under which two of the leading IT training companies in Sweden will combine to create a leading learning services and professional development solutions organization, which is unparalleled in the Swedish market for educational solutions.

Global Knowledge CEO, Todd Johnstone, and Sr. Marketing Manager, Zane Schweer, spoke with Training Industry about how the modern technical workforce requires more than one delivery format to develop new skills.

Learn everything you need to know about IT and technology trade shows and how they provide additional opportunities to hear about new technologies, talk with vendors, develop new skills, take certification exams, connect with peers in the industry and have a good time.

Learn about the most important and surprising findings from the Global Knowledge 2017 IT Skills and Salary Report. Topics discussed include top salaries, skills gaps, workloads and certifications.

Five tips for staying above the office drama that could cost you your job.

If any of the following reminiscences ring true to you, have you moved beyond them? If not, it might be time to make some new discoveries.