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Our Microsoft Word training courses will teach you to leverage all the great features of the world’s most powerful word processor.

Learn how to use drag-and-drop to match tasks to technician skills, and geographic assignments with current location and available inventory to create a more efficient operation. You’ll discover how to reduce disruption by incorporating planned maintenance instead of working in a reactive state. You’ll also see how integrating Customer Service Management and IT Service Management will help swiftly resolve problems and increase customer satisfaction.

You’ll gain practical knowledge of the architecture of the HRSD solution and learn how to configure HR properties, criteria, PDF document templates and managed documents inside ServiceNow.

Learn how you can reduce confusion by synchronizing people and departments, including IT, finance, services, and end users. You’ll also see the value in investing time and careful consideration when building out the HAM practice to produce a higher-quality outcome.

Get introduced to the Project Portfolio Management (PPM) application and learn to efficiently manage the project lifecycle from initiation to closeout.

IT Operations Management (ITOM) topics enable ServiceNow platform users to master subjects such as the Configuration Management Database, Event Management, Cloud Provisioning and Governance, Orchestration, Service Mapping and lay the groundwork for mature infrastructure operations management.

Learn how the ServiceNow ITSM function provides practical skills that can be applied immediately to accelerate ITSM implementations to improve alignment between IT and the organization.

Learn how to build a solid analytics data foundation, model key business process indicators and design compelling dashboards to help improve service delivery quality and efficiency.

Learn to recognize, understand and apply the primary platform building blocks to satisfy common business and customer requirements. By developing the right skills, you or your teams will be enabled to examine the architecture – regardless of the product lines –because the platform building blocks are the same. Learn how to design solutions that are supportable, maintainable and upgradable.