Global Knowledge is now a Skillsoft company.  LEARN MORE >

Live Chat
Monday - Friday 8am - 6pm EST Chat Now
Contact Us
Monday - Friday 8am - 8pm EST 1-800-268-7737 Other Contact Options
Checkout

Cart () Loading...

    • Quantity:
    • Delivery:
    • Dates:
    • Location:

    $

IT Service Management (ITSM) is a concept that involves the delivery of IT services to customers and users. IT services that are centered around technology require necessary support and maintenance activities to operate and maintain operations. The ServiceNow ITSM function puts those basic capabilities to use. It provides practical skills that can be applied immediately to accelerate ITSM implementations to improve alignment between IT and the organization.