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Learn how to use drag-and-drop to match tasks to technician skills, and geographic assignments with current location and available inventory to create a more efficient operation. You’ll discover how to reduce disruption by incorporating planned maintenance instead of working in a reactive state. You’ll also see how integrating Customer Service Management and IT Service Management will help swiftly resolve problems and increase customer satisfaction.

IT Operations Management (ITOM) topics enable ServiceNow platform users to master subjects such as the Configuration Management Database, Event Management, Cloud Provisioning and Governance, Orchestration, Service Mapping and lay the groundwork for mature infrastructure operations management.

Learn how the ServiceNow ITSM function provides practical skills that can be applied immediately to accelerate ITSM implementations to improve alignment between IT and the organization.

Learn how to build a solid analytics data foundation, model key business process indicators and design compelling dashboards to help improve service delivery quality and efficiency.

Learn to recognize, understand and apply the primary platform building blocks to satisfy common business and customer requirements. By developing the right skills, you or your teams will be enabled to examine the architecture – regardless of the product lines –because the platform building blocks are the same. Learn how to design solutions that are supportable, maintainable and upgradable.

Learn how the Security Operations Suite provides the tools needed to manage the identification of threats and vulnerabilities within your organization.

Our top-selling cybersecurity training courses cover the most in-demand cybersecurity products & technologies. Enable your cybersecurity skills - enroll today.

A foundational understanding of cybersecurity concepts will position you to protect and defend your organization's critical infrastructure and systems.

As part of the team responsible for protecting your organization from cybersecurity incidents, you need to understand the various cybersecurity areas.

Reach the pinnacle of cybersecurity mastery. Be responsible for protecting your organization from ever-evolving cyber threats and risks. Learn more here.