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ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.

A structured business analysis interview is much more than a conversation; it is a controlled event requiring attention to detail, cautious design, and a strong social foundation from which to build a trusting and lasting relationship.

Our Federal Voucher Program offers incredible savings and flexibility in managing a federal training budget for team leaders and managers. Learn more today.

We spoke with Doug Cutting about his role with Cloudera and learned more about Big Data, training options for IT professionals interested in Big Data, and how Cloudera compares to Red Hat.

The reasons to virtualize might have begun with saving money, but there are other good reasons to virtualize, such as better resource utilization and the ability to quickly add new virtual machines.

Explore the demands of big data, provide an overview of recent vendor offerings, and explain how they streamline the process for using Apache Hadoop in handling today's data loads.

What’s the difference between high availability and fault tolerance in VMware vSphere? This article elaborates on first configuring high availability and then layer on the fault tolerance capability. Learn more.

The Information Technology Infrastructure Library is a set of best practices designed to describe common approaches for IT service management (ITSM).

If you create presentations using the notes feature in PowerPoint, you probably have found yourself wanting to print multiple slides on one page (handouts) with the notes associated with those slides displayed on the same page. This layout can often help you better p...

Even in professionally managed network environments it is still possible for mistakes to happen. If an Active Directory object such as a user or computer account is accidentally deleted  network access will be lost. Worker productivity will decline until the account...