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Boost your customer service skills by learning how to provide excellent quality service, and deal effectively with customer issues.

This course provides instruction, coaching, and feedback to prepare you for either physical or virtual training facilitation.

This is a 3-day instructor-led course intended for system engineers and customers who will be deploying and administering advanced Packaged Contact Center Enterprise functionality. This course is eligible for 30 Continuing Education Credits (ILT Modality).

It covers the advanced knowledge & skills a project manager needs to update in a project plan during execution, monitoring, & controlling phases of a project.

Microsoft Visio provides an intuitive, customizable tool to easily create a professional-looking visual product by using its extensive gallery of shapes.

The Transforming to a Cisco Intent Based Network (IBNTRN) v1.1 course teaches you how the functionality of Cisco SD-Access fits into Cisco Digital Network Architecture (DNA).

DCUCAI, Administering Cisco Data Center Unified Computing System with Intersight is a 4-day instructor-led course. In this Cisco UCS server training course, you will become experienced with the administration and troubleshooting of Cisco Unified Computing System (UCS...

This course will give leaders the ability to establish a culture of accountability, responsibility, and empowerment in the workplace. Virtual Classroom Live

Discover how to handle customers in a way that builds a foundation of trust and feedback. Underst and meet their needs is the first and last steps to success.

Improve your skills to write effective sentences by identifying sentence elements. Correctly use phrases and clauses & understanding sentence classifications.