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Learn about Session Initiation Protocol (SIP) and other protocols related to SIP implementations.

Explore the business analysis lifecycle in both waterfall and agile projects, with a focus on planning, documentation, analysis, management, and communication activities. Enroll at Global Knowledge!

Learn how to utilize use case modeling to document functional requirements that can be understood and validated by all project stakeholders, including technical staff and business stakeholders, increasing the likelihood that stakeholder needs on a project are met.

In this course, you'll learn the most common disciplines and methodologies used to create and present a business case with clear, concise, and fact-based arguments that highlight project benefits, costs, and risks to win approval for projects. You'll learn the underl...

In this course, you will learn how to manage all aspects of project procurement effectively. You will discover the logic behind contracting principles and practices, and you'll learn the terms, techniques, and tools of converting project needs into outsourced goods a...

Learn advanced strategies, tools, and techniques for managing complex projects.

New & Exclusive – Business analysts have the responsibility to gather, analyze, and validate business and technical requirements for their projects, thus they need facilitation skills to manage requirements meetings and workshops. In this highly interactive two-day course, you'll gain...

New & Exclusive – Gain valuable leadership skills in order to effectively coach, empower and lead individuals and teams to higher levels of performance. Professional development in leadership is key for advancing your IT career. Enroll now at Global Knowledge.

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident; it is a combination of focus, process, and people skill...

This course will demonstrate alternative ways of documenting requirements and managing changes, allowing for a less "heavy" process in projects that can benefit from quick changes in direction. Gain hands-on experience with techniques for gathering Agile requirements.