Search

UFFA, which stands for “Use it, Flag it or Fix it, Add it,” is the responsibility of every support professional in the knowledge management process. It comes from the Knowledge-Centered Support (KCS) methodology where knowledge management is based on collaboration and a shared ownership of the knowledge base. Let’s break it down.

Students who take ITIL 4 Foundation will learn the latest best practices in ITSM, the new terminology that organizations are using within ITSM.

The Information Technology Infrastructure Library is a set of best practices designed to describe common approaches for IT service management (ITSM).

The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with, and support broader business strategy...

Effective governance over information and technology is critical to business success, and this new release further cements COBIT’s continuing role as an important driver of innovation and business transformation.

Is your IT department performing to its fullest potential? Metrics can help you find out by providing you with hard data. Use this white paper to learn the basics about measurement methods and best practices.

In this white paper on IT service management, discover the most common barriers you will face when implementing knowledge management and how to overcome them.

The ITIL 4 Specialist: Sustainability in Digital & IT module is for anyone looking to understand the role that IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it. Based on the ITIL 4 frame...

Learn about the need for an IT governance framework and how COBIT addresses this need by providing the latest insights into enterprise-wide governance of IT. ENROLL TODAY >

Humanizing IT™ is a groundbreaking approach that integrates human-centered design into IT service management. It focuses on improving the way IT services are designed, delivered, and experienced by ensuring they are intuitive, efficient, and aligned with real user ne...