Search

We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.

Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.

Gain the understanding you need to implement ITIL with instructions and tips for important steps and methods for evaluating your existing processes.

Look at the FAQ on why ITIL 4 is critical to service management in the digital age. ITIL 4 is the new way of digital revolution with updated technologies.

Too often metrics just tell us about the past without giving much insight into the future. This can be overcome by using a balance of leading metrics.

A gap analysis is a tool that ITIL recommends organizations use to compare their current state to some future desired state.

Michael Scarborough details the debate how many discrete processes ITIL describes. The ITIL 2011 core books shows the processes described.

Our mission statement for ITIL is to build better services to focus on the current goal for each ITIL task for the correct use of ITIL.

The ITIL® event management process defines three event types: informational, warning and exception. In this post, I will discuss the different event types and give real-world examples of each.

AMC’s television series “Halt and Catch Fire” shows North Texas’ rise as the “Silicon Prairie.” In the 1980s and early 1990s, it’s where IBM PC cloning was explored and where first-person shooter games were created. It’s also the site of the first “logic bomb”—the source of my horror story.